OVO Energy

0843 178 5800

Contact OVO Energy by calling 0843 178 5800 to complain about the energy supplier. OVO has been trading energy and gas since Stephen Fitzpatrick founded the company in 2009.

Department
Contact Number
Opening Times
OVO Energy Complaints
0843 178 5800
Mon – Thurs: 8am – 8pm
Friday: 8am – 7pm
Saturday: 9am – 2pm
OVO Energy Bill Complaints
0843 178 5818
Mon – Thurs: 8am – 8pm
Friday: 8am – 7pm
Saturday: 9am – 2pm
OVO Smart Meter Complaints
0843 178 5819
Mon – Thurs: 8am – 8pm
Friday: 8am – 7pm
Saturday: 9am – 2pm
OVO Energy Tariff Complaints
0843 178 5820
Mon – Thurs: 8am – 8pm
Friday: 8am – 7pm
Saturday: 9am – 2pm
OVO Online Account Complaints
0843 178 5821
Mon – Thurs: 8am – 8pm
Friday: 8am – 7pm
Saturday: 9am – 2pm
OVO Switching Complaints
0843 178 5822
Mon – Thurs: 8am – 8pm
Friday: 8am – 7pm
Saturday: 9am – 2pm

OVO Energy Complaints

Contact OVO Energy on 0843 178 5800 to reach the complaints department. If you have a general complaint about their quality of service or customer support, you can raise it this way. Existing customers, ex-customers, or potential customers can all make complaints. If you are still receiving charges from OVO after leaving then call to resolve it. Or if you were hoping to switch but were given incorrect pricing information, call to complain about this.

OVO Energy Bill Complaints

To make payments to OVO for energy use, you can do so online, over the phone, in cash at the bank, or set up a monthly Direct Debit. Customers can also make arrangements to pay in arrears by cash or cheque. If there is a problem with a payment, or you switch to a pre-paid meter and still receive bills, call 0843 178 5818. Complain if you can’t understand your energy bill or you think that the charges are inaccurate. Or call about discounts or refunds.

OVO Smart Meter Complaints

If you have or are getting a smart meter, call 0843 178 5819 to complain if there are any problems. This could be about the installation appointment, the engineer, or the meter itself. Complain if you feel that you didn’t receive enough advice and information about your smart meter. Call if the meter or your In-Home Display isn’t working to troubleshoot the issue. Complain if your meter readings are incorrect and it is affecting your energy bill.

OVO Energy Tariff Complaints

Whether you have recently joined OVO or are mid-contract, call 0843 178 5820 to complain about your tariff. You can complain if the prices change from what they advertised to you. Complain about early exit fees if you want to swap to a different tariff or leave OVO Energy altogether before your current contract ends. You can swap to a fixed rate if the variable rate keeps increasing. Complain about quotes at renewal or lack of notice if prices go up.

OVO Online Account Complaints

Customers can manage their own accounts online through My OVO. If there is a problem with the website or you cannot access your account, call 0843 178 5821. Complain if your statements are not available to view online or the account is taking a while to update after switching. If you are eligible for the Self Service Reward, you should complain if you don’t receive it. Complain if you have problems with applying for a refund or referring a friend.

OVO Switching Complaints

If you switch to OVO from another supplier, you can cancel within 14 days. Call 0843 178 5822 to complain if you are unhappy with the switch and OVO’s services. Complain about first statement delays or even erroneous transfers. This happens when companies switch the wrong address by mistake. Complain about credit checks if you’re joining OVO Energy or termination fees if you are leaving. Or complain if they cause issues with moving home.