0843 178 5853

Get in touch with the Pandora complaints team by calling 0843 178 5853, once you have called the team you can complain about any aspect of the company whether it be a problem with customer services or a Pandora product.

Department Contact Number Opening Times
Complaints 0843 178 5853 Monday-Friday: 9am-5pm
Customer Services  0843 178 5854 Monday-Friday: 9am-5pm
Product complaints  0843 178 5855 Monday-Friday: 9am-5pm
Customer Service complaints  0843 178 5856 Monday-Friday: 9am-5pm
Location complaints  0843 178 5857 Monday-Friday: 9am-5pm
Website complaints  0843 178 5858 Monday-Friday: 9am-5pm


To speak to a member of the Pandora complaints team you can call 0843 178 5853. A member of the team will be able to inform you of the complaint process and procedure as well as file a formal complaint for you no matter what it is regarding, if your complaint would be better dealt with by another department you will be transferred by a member of the complaints team.

Customer Services

You can get in contact with the Pandora customer services team by calling 0843 178 5854. You can inquire about product stock, the location of a store, information about the company and the complaints procedure by calling the customer services team. You may be passed on to another department if they cannot deal with your inquiry or problem such as if you would like to file a complaint you will be passed to the complaints department.

Product Complaints

If you have recently bought or received a Pandora product as a gift and it was not satisfactory or it broke very quickly after it was purchased, you can file a formal complaint by calling 0843 178 5855. If it was you who purchased the product you will need to tell them information that is on the receipt (if you still have it), if you received a faulty product as a gift you will need to explain what is wrong with it. You will either receive a refund, a gift card or a replacement.

Customer Service Complaints

If you contacted the Pandora customer service team for whatever reason whether you had an inquiry about a product, store location or another aspect of the company if you feel the member of staff was rude or unhelpful you can call the customer service complaints team on 0843 178 5856 to file a formal complaint about the incident. You need to provide information regarding the date and time of the interaction and the name of the employee if you know it.

Location Complaints

If you recently visited a Pandora store and you were unhappy with the state of the shop such as if it was dirty or inaccessible or you were unhappy with the location of the shop you can make a complaint by calling 0843 178 5857. If you were trying to find a Pandora shop and you could not locate it or the online location tool is wrong you can also file a complaint.

Website Complaints

If you have recently been using the website to shop for Pandora products or you have just been browsing the site and you have noticed that something seems to be wrong or broken on the site you can complain by calling the team on 0843 178 5858. It is helpful to call to complain as they may not be aware of the problem and they will be able to fix it quickly for you.