First Utility

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A Few Useful First Utility Contact Numbers:

First Utility Phone Number
Head Office Contact 0844 826 8069
Customer Services Contact 0843 557 3813
Complaints Service 0843 557 5194

First Utility Complaints Line Opening Hours

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

First Utility Head Office Postal Address

Department Address
Head Office First Utility Limited
Point 3
Opus 40 Business Park
Haywood Road
CV34 5AH

About First Utility

First Utility is a gas and electricity supplier in the UK, and is one of the foremost providers of power and energy to UK homes and businesses – in fact, it ranks highest after the immovable Big Six, despite only being founded in 2008 and not producing its own electricity. First Utility instead acts as an intermediary for overseas energy generators and sells their electricity in the UK, as the feet-on-the-ground needed by the likes of Shell.

Complaints About First Utility

You may have any one of a million reasons to complain against First Utility, but the majority of customers enjoy long relationships with the utility provider free from hitches and stress. If you do have to make a complaint about First Utility, however, you can do so on their official complaints line, 0844 826 8069. This number is available from Monday to Saturday, 8am to 8pm, giving you a 12-hour window in which to make your complaint, 6 days of the week. On Sundays, a reduced operational time is used, and the line will only be open from 10am to 5pm.

The complaints line is entirely staffed by complaints management executives, who can resolve you issue or, if not, pass you up through the ranks of the First Utility head office until you are speaking to someone who can help you.

First Utility Complaints Number

If you need to reach the First Utility complaints number, you can do so on 0844 826 8069. This number is available from 8am to 8pm every day of the week barring Sunday, when it is only available from 10am to 5pm. Despite the reduced operational hours, you should still be able to get in contact and work through your complaint quickly and effectively.

The staff working on this line are a dedicated team of specially trained complaints resolution engineers and customer satisfaction executives, so they will be able to resolve any issue you may be having with prompt, skillful intervention.

First Utility complaints app

First Utility Customer Complaints

To make a customer complaint to First Utility, first you need to call their complaints line on 0844 826 8069. This number will connect you directly to the First Utility complaints department and customer services, a department within the head office itself which can resolve any issue you may have either themselves, or by transferring you to higher-up members of staff with more authority over individual cases.

Where it is impossible or unlikely that you will be able to phone the complaints line, you can instead contact First Utility by other methods. These other methods are outlined below in the section marked “First Utility Complaints Email Address”.

First Utility Complaints Procedure

Standard procedure when making a complaint to First Utility is to fill in your details and the details of your account, allowing the staff to perfectly pinpoint your case and make the appropriate notes. Yu then state the purpose of your complaint, and what the problem is. After that the complaint may take a few eeks to process, but you will be notified when it reaches completion and informed of the outcome, if any.

First Utility Complaints Email Address

As we stated repeatedly in the body of text seen above, the First Utility complaints department can be most easily reached by calling their direct access complaints hotline, 0844 826 8069. This hotline goes straight to them without any transfers or questioning, and is available for 12 hours a day, every day except Sunday, when it is instead available for a still-impressive 7 hours.

However, sometimes it isn’t possible to contact First Utility by phone. Sometimes you don’t want to, or it isn’t convenient right now. For whatever reason, the phone line is out of the picture. Don’t despair: you can always email.

By going to the official First Utility website (which this isn’t) you can access their “Contact First Utility” option and get to grips with their contact details, including an email address that will open a relaxed, easily-recorded dialogue between you and the company.

About First Utility


First Utility Tariffs

First Utility Tariffs are changeable depending on the reading from your Smart Meter, which, luckily, is available to you at all times. You’ll be able to monitor your usage and curb it before your bill increases too much – and the smart meter will even provide advice and methods to lower your consumption! Between these two factors, your First Utility tariff should remain low, and your love for your gas and electricity supplier should remain high.

First Utility Smart Meter

As a new entrant onto the UK energy market in 2008, and with very few customers, First Utility was free from the need to bring existing customers from old technology to new tech every time they tried something new – so they were free to be innovative. They introduced the UK’s first smart meter, a gas and electricity meter that freely displays how much energy you are using and can be accessed remotely. The smart meter now comes as standard to all First Utilities customers, placing them head and shoulders above some of the more established companies who still rely on outdated technology simply due to the cost and effort required to upgrade it.

First Utility My Account

You can view your account online by going to the official First Utility website (again, not this one) and logging in. Once you’ve logged in, you’ll be able to click “My Account” and by taken to a summary of your customership with First Utility. Your spending and energy use habits are catalogued there ot help you manage them more effectively in the future, and you can access your account information to change anything that is no longer relevent or update the account after the likes of a home move or a housemate moving out, resulting in a proportionately lower energy usage bill and therefore a lower tariff.


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