Cunard

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Cunard Contact Numbers

Cunard Phone Number
Head Office Contact 0843 208 2441
Customer Services Contact 0843 208 2443
Complaints Service 0843 208 2445

Cunard Head Office Address

Department Address
Head Office Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Cunard Complaints Number Opening Hours

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

About Cunard

Cunard is a cruise line of Anglo-American heritage that is based in Southampton. It is owned by Carnival & Corporation plc and in 2015 it celebrated 175 years of operation. The brand was very first established in 1879 when it was recognised as the Cunard Steamship Company and by the Second World War it was the largest Atlantic passenger line. Today, it is still a major cruise line. Cunard commemorated 175 years in May 2015 when three ocean liners sailed up the Mersey and into Liverpool which involved ship manoeuvres and red arrows performing fly-pasts.

Reasons to Call the Cunard Complaints Number

  • I want to cancel my booking with Cunard
  • I want to complain about the service I received on a Cunard Cruise
  • I want to complain about the facilities that were available to me during my Cunard holiday
  • I am having trouble using the Cunard website
  • My cruise was delayed
  • I have been overcharged for my booking
  • I have cancelled a booking and still been charged
  • I didn’t receive my complimentary onboard spending money
  • I would like some help and advice over the phone
  • I have forgotten the log in details to my Cunard account
  • I have requested a call back from Cunard and did not receive one

Cunard Holiday Complaints

Cunard cruises are a guaranteed luxury experience. Their different cruise liners offer the ultimate holiday for all ages and you can browse the different accommodation and destinations on their website. If you select the ‘find and book a cruise’ option on the website’s homepage you can search for a cruise that is perfect for you and your family. Simply enter where you would like to go from the drop down menu. The fantastic places on offer include Africa, Far east, Hawaii, New York and the Transatlantic Crossing. If you want a more specific search, you can enter the cruise number or search by the date that the cruise is due to depart. Once you have selected your destination you will be given a list of results including the type of liner you will be staying on and the price per person for the holiday (including flights if necessary). The dates that each cruise are available will also be shown. If you would like to know more details about a particular trip, you can click on any of the options and find out more details, such as any stop off’s you might have cunard cruise lineron your journey and the details of the type of room you will be allocated (upgrades are usually available at a cost). The Cunard experience is notorious for creating the best holiday for all of their passengers with top class accommodation with nightly turn down service, traditional breakfasts and afternoon tea and show stopping entertainment. You can find full details of what to expect from your cruise on the ‘Cunard Experience’ category on the website. Obviously, Cunard want you to have a world class experience and so if you experience anything less whilst travelling with Cunard then please call the Complaints Number to report your concerns. Whether it be an experience with the service on board a ship, a mix up with your flights and transfers or trouble with your booking, someone at the complaints line will be happy to help.

Cunard Booking Complaints

Booking a cruise with Cunard is easy as their booking system is a step by step process and at the end you should receive a confirmation. However, there amy be times where your booking becomes complicated or the online system fails you. If this occurs, you should call the complaints line. To book your Cunard Cruise simply select the trip you would like to be a part of (carefully checking the dates) and click the type of accommodation that you would like on board. Prices per person will vary depending on the type of room that you choose. You should then specify the number of guests in your booking and continue to the checkout to pay the total due at the time. If you are having any issues with the booking system, or have noticed that Cunard has overcharged you please call the Complaint’s Line to have the situation rectified. Cancellation charges vary depending on the type of booking that you have so be sure to read all of the terms and conditions before you book your holiday. If you have been charged for cancellation on a booking that stated free cancellation then please call the Complaints Number so that the charges can be looked into immediately. Unfortunately, if free cancellation is not stated on your booking then you may be liable to pay a fee if you choose to cancel it. Bookings can be managed from the account that you create at the checkout. If you have forgotten your log in details to this account, you can call the Complaints Line and you will be assisted in gaining access.

Cunard Complaints Procedure

Complaints can arise both prior to and after your cruise, but can all be reported in the same way. If you do not want to call the complaints line and would rather put your complaint in writing you can send a letter with the details of you experience to the head office Southampton address which is listed at the top of the page. If you have experienced delays whilst travelling with Cunard you may be entitled to some compensation, please call the complaints line for further details.

Cunard Complaints Email

If you want to email Cunard with a complaint, you can do so by contacting the following address:

customerservices@cunard.co.uk

If you do not receive a reply then please call the complaints line.

Cunard Destinations

Seeing the world on a Cunard cruise liner is a fantastic opportunity. Whether you want to stay in Europe or travel far and wide to America and the Caribbean there are plenty of trips and destinations to suit all tastes. You can view the full list of destinations on the Cunard website as well as the different trips that are offered to these destinations. If you have a question about a specific trip you can call the complaints line for enquiries.