State Pension

0843 178 4210

If you would like to make a complaint about the State Pension you can phone the number 0843 178 4210, when you call this number you will be speaking to the Department of Work and Pensions who will handle your complaint.

State Pension Complaints Numbers

Department Contact Number Opening Times
State Pension Complaints 0843 178 4210 Monday to Friday, 8am to 6pm
Claiming Pension complaints 0843 178 4211 Monday to Friday, 8am to 6pm
Delay complaints 0843 178 4212 Monday to Friday, 8am to 6pm
Payment complaints 0843 178 4213 Monday to Friday, 8am to 6pm
Website complaints 0843 178 4214 Monday to Friday, 8am to 6pm
Staff complaints 0843 178 4215 Monday to Friday, 8am to 6pm

Complaints

Call the number 0843 178 4210 to speak to the complaints department for DWP who will assist with complaints regarding the State Pension. When you call his number they’ll be able to answer any questions you have regarding your complaint, as well as being able to explain the process that they typically follow when you file a complaint.

When you phone to make a complaint about the State Pension, there are certain details you will have to provide. This includes your National Insurance number, unless you’re an employer. Your full name, address as well as contact numbers that you can easily be reached on. The details of which benefit you’re complaining about. What happened, when it happened and how it has affected you, as well as details of what you’d like them to do to put things right for you.

Claiming pension complaints

Phone the number 0843 178 4211 to make a complaint relating to claiming your pension through the DWP. When you phone this number you can make complaints about processes that seem outdated or long-winded and ensure that your complaint is heard and any changes that make sense take effect. You can phone this number if you’d like to see a simpler claiming pension process, as well as easier ways of finding out how much you’re going to receive.

Delay complaints

If your State Pension has been delayed for any reason, you can phone the number 0843 178 4212 to make a complaint about this. When you phone the number the DWP advisor will take details of your delay, such as how long you’re having to wait, the reason given for the delay and anything else relevant. They can then explain what is likely to happen as a result of your complaint, and whether or not the payment can be rushed under any circumstances.

Payment complaints

You can phone the number 0843 178 4213 to make a complaint relating to the payment of your State Pension. When you phone this number you can complain about incorrect payments that have been issued or payments that have stopped for no reason.

Website complaints

To make a complaint about the State Pension website you can phone the number 0843 178 4214. You can now claim for your State Pension online, but if you’re having issues with the website, such as being unable to access your account, you can phone the number above to register your complaint. Call the number when you have the problem, as they may be able to assist with fixing it whilst you’re using the website.

Staff complaints

You can phone the number 0843 178 4215 to make a complaint about a staff member you’ve come into contact with whilst claiming your State Pension. When you phone this number you can complain about staff members who have helped in your local office, or those that you’ve spoken to on the phone.