Dunelm

0844 248 2638

You can phone the number 0844 248 2638 to get in touch with the Dunelm complaints department where they can assist you with your problem and get it rectified quickly for your satisfaction.

Department Contact Number Opening Times
Complaints 0844 248 2638 Monday to Friday 8am till 9pm, Saturday 9am till 6pm and Sunday 9am till 5pm
Product complaints 0844 248 2641 Monday to Friday 8am till 9pm, Saturday 9am till 6pm and Sunday 9am till 5pm
Made to Measure Complaints 0844 248 2643 Monday to Friday 8am till 9pm, Saturday 9am till 6pm and Sunday 9am till 5pm
Delivery complaints 0844 248 2645 Monday to Friday 8am till 9pm, Saturday 9am till 6pm and Sunday 9am till 5pm
Store complaints 0844 826 0786 Monday to Friday 8am till 9pm, Saturday 9am till 6pm and Sunday 9am till 5pm
Website complaints 0844 248 2659 Monday to Friday 8am till 9pm, Saturday 9am till 6pm and Sunday 9am till 5pm

Complaints

To make a complaint to Dunelm you can phone the number 0844 248 2638 where they will be able to take the details of your complaint. When you phone they might be able to resolve the complaint whilst you’re on the line if they provide you with a satisfactory response. However, in some cases, a little further investigation might be needed and they will call you back at another time if you provide them with a contact number and the best time to call.

You can also get further details about the Dunelm complaints process and what it typically involves when you phone the number above. You can also find out what is likely to happen as the outcome of your complaint if you so wish.

Product complaints

Make a complaint about a product you have purchased from Dunelm, whether in-store or online, by phoning the number 0844 248 2641. When you call this number the advisor will be able to log your complaint about a particular product, such as if the item broke whilst you were using it, or you have found the quality to deteriorate after washing it and following the care instructions.

If you have bought a product and found that when you’ve gone to use it it’s not what you expected you can also phone the number above to find out what can be done about this, and express your disappoint with your purchase.

Made to measure complaints

Phone the number 0844 248 2643 to make a complaint about a made to measure purchase you have bought from Dunelm. You can phone this number to make a complaint about an item or items that you have bought such as sofas, curtains or blinds. When you phone this number you can make a complaint about the made to measure item that maybe doesn’t fit the specifications that you provided, is not up to the quality you expected, or is damaged when it arrives.

Delivery complaints

Use the number 0844 248 2645 to make a complaint to Dunelm that relates to the delivery of an item you have bought. You can phone the number above to make a complaint about the standard of service that relates to deliveries. You may need to phone this number if your delivery was later than you were told it would be, you might also need to phone this number if the delivery just never arrived. If your delivery arrived but was damaged on arrival you can also phone this number, as well as if you received your delivery but it was the wrong items inside. In all of these cases, it’s handy to have your order number ready to make sure they can locate your details quickly.

Store complaints

To make a complaint about a Dunelm store that you have visited you can phone the number 0844 826 0786. When you phone this number you can make complaints about the service that you received in that store from a member of staff. When you phone you must provide details of the store you visited, what time you visited and the name of the staff member who you dealt with, if you have it. You might also want to make a complaint about the cleanliness of a store, or the facilities that were available at that store.

Website complaints

Call the number 0844 248 2659 to make a complaint relating to the Dunelm website. You can phone this number if you have had problems with navigating through the website, can’t seem to check out with an order you’d like to place, or problems with privacy relating to your personal information.