Orange contact numbers:
|Head Office||0844 826 8077|
|Orange Mobile Complaints||0843 557 4964|
|Orange Complaints Department||0844 248 2565|
|Orange Broadband Complaints||0843 557 4517|
Orange phone line opening hours:
|Mon- Fri||8am – 8pm|
|Saturday||8am – 6pm|
|Sunday||8am – 6pm|
Orange head office address:
PO Box 10,
Reasons to call the orange complaint line:
- You want to complain about customer service you received either in-store or over the phone
- You have purchased a faulty/damaged mobile phone
- You believe you have been overcharged on your bill
- You cannot get a mobile phone signal in your area
- Your phone will not connect to wifi
- You cannot make or receive calls with your phone
- You have ordered a phone online and it has not been delivered when you were told it would be
- You have purchased accessories from an EE store that do not fit your device/are damaged or broken
- You have unlimited data usage but your phone says you have run out
Orange mobile complaints
People use their mobile phones on an extremely regular basis and so it is important that they are reliable. Whether you have been on the Orange network for years or are a new customer to EE, it is also important that you feel happy to stay loyal to the brand and so if you are having any issues with your device or service, the network operators will want to know about it. If you have previously attempted to get an issue resolved, or previously attempted to complain about something and were met with poor customer service, you should call the complaints line to be put through to the correct adviser. You can also complain online through the live chat on the EE website, if you have an issue that can be solved quickly and easily. If you take a faulty or damaged phone into your local EE store, you might be able to get to the bottom of the problem, but if you are unsure of what is wrong with your phone you can visit the EE website, go to the Orange section and select to ‘manage my account’ where you can log in using your personal username and password. As well as anything outstanding that might be contributing to the reason your phone isn’t working as it should be (unpaid bills etc) you can also see when you are due for an upgrade. If your contract has ended, or you have paid to opt out of it and Orange are still billing you and taking money from your account please call the complaints number.
Orange complaints department
Orange have an advanced complaints department where different advisers are available for different issues. Often, an issue with a mobile phone can be fixed over the phone when passed onto the correct department, but if not, the complaints department will work on taking your issue further so that it is ultimately resolved and you and your provider can reach a mutual agreement. Whether you pay monthly or are on a pay as you go mobile, the Orange complaint department will help you get to the bottom of your issue. If you prefer not to complain over the phone and want the issue resolved online, Orange have an online web chat service. Orange complaints department do not only deal with complaints regarding mobile phones and tablets using their network, they also deal with grievances regarding their home broadband service, so do not hesitate to call if you are experiencing issues with this.
Orange broadband complaints
Each Orange home broadband user has an online account that they can access online, which ultimately allows them to view their usage as well as pay any outstanding bills. If you choose to switch to Orange broadband, the package will be delivered to you in the post, if you are having any issues with set up or delivery, please call the complaints number. Setting up your broadband is fairly easy and there are guides provided online to do this, including what your username should look like and how to access any parental control options. Once your broadband is up and running, you are guaranteed to be provided with a ‘superfast’ speed and so if you feel that your broadband isn’t performing as well as it should, then you can ring the complaints number to have any issues dealt with. sometimes, if you are having service issues with your broadband (slow speed, refusing to connect to the internet etc) then it could be a fault in the area. If you feel this is the case please call the complaints number to alert the experts at Orange to the issue. To find out whether or not this is happening, you can go online and use their service checker, where you can see whereabouts on the map Orange service is down.
Orange complaints procedure
The first stage of the Orange complaints procedure is to contact customer services by calling the phone number (opening times are listed above). If you find that this does not resolve everything adequately, you can take the next step and write a letter of complaint to their head office address (listed above), making sure that you include your full name, your full postal address and be sure to state that it is with Orange that you would like to make the complaint. if contacting customer services both over the phone or in writing has not seen your problem fixed, you can either call a member of the specialist team, who will aim to get back with you within 72 hours of calling or you can contact the citizen’s advice bureau where you will be told your rights and what further action to take.
Additional Orange services:
Orange business services provide top performing technology to businesses, with over 20, 000 employees. The main aim of Orange Business Services is to help companies to have a better connection and therefore relationship with their customers. The services that they provide include; cloud computing, customer contact solutions, mobility management as well as ‘workspaces of the future’ that focus on showing the benefits of communication when it is unified. The Orange Business Services website contains no end of information on how their technology and innovation are making way for a new future. If you feel that your business could benefit from this, visit the website to read true life client stories and begin to create your service space. Once created, this is easily manageable online, with an on hand team of experts for any doubts or queries.
Orange was launched in 1993 as a mobile network and internet service provider. In recent years (2015) Orange has merged with T-mobile to create new mobile network EE, a joint venture that so far has been extremely successful and is in fact the UK’s largest mobile network operator. Although the joint venture has been in place for a while, you can still remain as an Orange customer. Previous and existing orange customers also have the option to upgrade to an EE tariff if they prefer. if you would like to upgrade your phone and contract and you are on Orange at the minute, you will automatically be switched to EE. If you keep your phone and tariff the same, you will remain on the Orange Uk network.