Debenhams

0843 557 3408

If you need to contact Debenhams to make a complaint please call 0843 557 3408 to speak to a member of the head office team where they’ll take details of complaints regarding their flower service, travel insurance, employees and more.

Debenhams Complaint Numbers

Debenhams Phone Number Opening Hours
Complaints 0843 557 3408 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Debenhams Flowers Complaints 0843 557 5156 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Debenhams Travel Insurance Complaints 0843 178 3553 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Debenhams Employee Complaints 0844 826 8066 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Debenhams Plus Complaints  0843 557 3408 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Debenhams PPI Complaints  0843 208 5023 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Debenhams Store Complaints 0843 208 5024 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm

Complaints

The fastest, quickest and most direct way to register a complaint with Debenhams is to contact their complaints department directly on their specialised phone number, 0843 557 3408This number is open from 8am to 11pm from Monday to Friday. On the weekends, reduced hours of 8am to 8pm can be utilised by customers who were unable to complain during the week. The Debenhams complaints department is its own independent department operating within the Debenhams head office. As it is largely autonomous, it can respond to complaints effectively and adapt to suit the problem, and as it is based in the head office, it can pass any problems that are too great up through the chain of seniority until your complaint is dealt with. To contact a member of the complaints department please call 0843 557 3408.

Debenhams Flowers Complaints

If you’ve been disappointed with a purchase you made from Debenhams Flowers, you can call the number 0843 557 5156 to make a complaint. When you phone this number they’ll take details of complaints regarding flower arrangements that weren’t up to standard, didn’t last as long as you were told they would, or regarding the staff who you dealt with.

Debenhams Travel Insurance Complaints

Make a complaint about Debenhams Travel Insurance by calling the number 0843 178 3553. When you call this number you can complain about travel insurance policies that weren’t honoured by the company, unexpected charges that were added to the claim, or excess fees that were different to what you signed up for.

Debenhams Complaints Procedure

Debenhams aim to have your complaint resolved as soon as you call, however, if it can’t be done straight away, their complaints team will agree a process and time frame for the resolution with you.

Debenhams Customer Complaints Email

You can send your complaint via an email to Debenhams if you so wish. This process takes a little longer, it can take up to 48 hours to get a reply to them. However, if this is what you wish to do, you can send your complaint to head.office@contactdebenhams.com.

Debenhams Employee Complaints

Make a complaint about a Debenhams employee by calling the number 0844 826 8066. When you call this number you can complain about the treatment you received from a member of staff in a Debenhams store. When you call to complain you’ll have to provide as much detail about the incident, the store it happened in and the date and time it occurred. It can be helpful if you have the employee’s name, but it’s not essential to your complaint.

Debenhams Plus Complaints

Ordered an electrical item through Debenhams Plus? You can make a complaint regarding the items purchased or the service received when you call the number 0843 557 3408. When you phone this number you can complain about the Debenhams Plus website, the delivery of an item, issues with refunds and returns and more.

Debenhams PPI Complaints

Complain about PPI from Debenhams when you call the number 0843 208 5023. Find out if you were ever sold PPI from Debenhams and make a complaint to get the money refunded to you in a timely fashion. As the deadline for claims approaches it’s important that you double check you were never sold PPI on a Debenhams store card.

Debenhams Store Complaints

Phone the number 0843 208 5024 to make a complaint about a Debenhams store you have visited. You can phone this number to complain about the cleanliness of the store, any issues you had with moving around the shop, the facilities available in the store, or anything else. You might wish to complain about the food you purchased in a Debenhams cafe or issues you had with changing currency for travel.

Debenhams Complaints Address

Department Address
Head Office Debenhams Head Office
1 Welbeck Street
London
W1G 0AA