Debenhams

0843 557 3408

If you need to contact Debenhams regarding a product, store or to make a complaint please call 0843 557 3408 to speak to a member of the head office team.

Debenhams Contact Numbers:

Debenhams Phone Number Opening Hours
Head Office 0843 557 3408 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Customer Services 0843 557 5156 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Complaints 0843 178 3553 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Online Orders 0844 826 8066 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Flowers  0843 557 3408 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Sales  0843 208 5023 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm
Store Card 0843 208 5024 Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm

Debenhams – 0843 557 3408

Debenhams is a department store retailer based in London, which began in the eighteenth century as a single shop and has continued to grow and thrive until the present day. It currently has more than 180 stores in the UK, Ireland and Denmark. If you would like some more information about the history of Debenhams or you have some general questions call 0843 557 3408. If your complaint is for the head office rather than just the complaints department, such as, for example, you need to complain about the complaints department, you can ask to be transferred to head office staff after calling the complaints line or call them directly on 0843 557 3408.

Customer Services – 0843 557 5156

There are many reasons you may need to contact the customer services team such as an item you ordered has not arrived, you want to locate your nearest store, your size was not available in-store, an item you bought has disintegrated or proved to be of a low quality, your gift card is faulty, a member of staff was rude or unhelpful, you were overcharged, a member of staff refused to process a refund, you are struggling with using the website, you would like to check if there is a product available in your size or colour of preference or you have some general questions. If you would like to speak to a member of the customer services team please call 0843 557 5156 to be directed straight to an advisor.

Complaints – 0843 178 3553

The fastest, quickest and most direct way to register a complaint with Debenhams is to contact their complaints department directly on their specialised phone number, 0843 208 5021. This number is open from 8am to 11pm from Monday to Friday. On the weekends, reduced hours of 8am to 8pm can be utilised by customers who were unable to complain during the week. The Debenhams complaints department is its own independent department operating within the Debenhams head office. As it is largely autonomous, it can respond to complaints effectively and adapt to suit the problem, and as it is based in the head office, it can pass any problems that are too great up through the chain of seniority until your complaint is dealt with. To contact a member of the complaints department please call 0843 178 3553.

 Online Orders – 0844 826 8066

In recent years Debenhams has increasingly shifted its focus to online sales, with a vibrant and thriving online store available that allows customers to order and buy anything from the standard Debenhams stores, deliverable to their door. The online store works in a way familiar to internet shoppers – you can create a profile and save your delivery address and card payment information if you want, making your future purchases faster and easier, or you can go for anonymity and input your payment details and delivery address every time you make a purchase. Whichever you decide to do, your purchases will be delivered to you after a few days and you’ll be free to enjoy them. To speak to someone about online orders or to talk to someone about a problem you have had with an online order, for example, your order not arriving or your order arriving damaged please call 0844 826 8066.

Flowers – 0843 557 3408

Debenhams have a flower service available which allows you to buy flowers in-store or to order flowers to your door, to find out more or to order flowers call 0843 557 3408. If you have ordered flowers from Debenhams and they have not arrived or are in terrible condition, you can complain by calling the standard Debenhams complaints team on 0843 208 5021 and making it clear that your call is about an order of flowers. Or you can contact the flower team directly to report a problem on 0843 557 3408. As flower arrangements so often make or break important events, failures by the Debenhams florists are taken very seriously and you are likely to be refunded, have the flowers replaced, or both.

Sales – 0843 208 5023

Debenhams have a specialised sales team to help you choose the perfect products to suit you, your home, your children or your loved ones. Debenhams have a wide range of seasonal sales that are rotated throughout the year. These sales usually involve that season’s ranges and may include designer clothing and shoes for excellent reductions in price – call 0843 208 5023 or check in store to see whether there is a sale on currently or whether there will be one in the near future. Debenhams homeware is a department within most Debenhams stores selling furniture, soft furnishings and cushions, bedding, kitchenware, decorations such as paintings and rugs and other homeware. With everything you need to make your home, well, homely, you’ll be able to find whatever you’re after. If you are struggling to search through Debenhams thousands of homeware products or you need some help choosing the right product for you and your home call 0843 208 5023.

Store Card – 0843 208 5024

Debenhams has a type of loyalty card, called the Debenhams store card it is an electronic card similar to a credit or debit card, that can be swiped any time you buy something from Debenhams, adding a value to the card corresponding to the value of the purchase. Bigger sales lead to more points on your card, which can then be exchanged for discounts in-store, special bonuses like free home delivery, or even completely free items bought with your accumulated points. How you use it is up to you! There are also several in-store offers and deals available to Debenhams store card holders, which are not available to the non-store card holding public. By making use of these deals whenever you see them, you can make sure to maximise the value you get from your Debenhams store card and really make the most of your time at Debenhams. To speak to someone about signing up for a Debenhams store card please call 0843 208 5024, a member of the team will be able to answer any questions you have as well as sign you up.

Debenhams Head Office Address

Department Address
Head Office Debenhams Head Office
1 Welbeck Street
London
W1G 0AA