debenhams complaints line




 Debenhams Contact Numbers:

Debenhams Phone Number
Head Office Contact 0843 557 3408
Customer Services Contact 0843 557 5156
Complaints Service 0844 826 8066
Online Orders  0843 557 3408
Helpline 0844 826 8066

Debenhams Opening Hours

Department Opening Hours
Complaints Monday – Friday: 8am – 11pm
Saturday – Sunday: 8am – 8pm

Debenhams Head Office Address

Department Address
Head Office Debenhams Head Office
1 Welbeck Street

Debenhams is a department store retailer based in London, which began in the eighteenth century as a single shop and has continued to grow and thrive until the present day – it currently has more than 180 stores in the UK, Ireland and Denmark.

If you are looking to make a complaint against Debenhams, the fastest and most effective way to do so is to use their pre-existing complaints hotline, a resource designed specifically for use in streamlining complaints and problem reports. This number can be accessed on 0844 826 8066, and is manned by trained customer service staff from 8am to 11pm from Monday to Friday. On the weekends, reduced hours of 8am to 8pm are employed, leaving customers a window of just 12 hours to enact any plans to complain. However, despite this obstruction, most customers find time somewhere in the 24 total available hours on the weekend to make their complaints heard.

Debenhams Complaints Email

The fastest, quickest and most direct way to register a complaint with Debenhams is to contact their complaints department directly on their specialised phone number, 0844 826 8066. This number is open from 8am to 11pm from Monday to Friday. On the weekends, reduced hours of 8am to 8pm can be utilised by customers who were unable to complain during the week.

However, it is sometimes not possible, or not convenient, or simply not desirable to complain using a phone hotline, in which case alternative contact methods must be employed. One such alternative is email, a sort of electronic messaging system devised in the late 20th century to allow instantaneous transmission of electronic letters across the world. The Debenhams email address can be found on the official Debenhams website (this isn’t it) and will allow you to message your complaints to them directly.

Debenhams Complaints Department

The Debenhams complaints department is its own independent department operating within the Debenhams head office. As it is largely autonomous, it can respond to complaints effectively and adapt to suit the problem, and as it is based in the head office, it can pass any problems that are too great up through the chain of seniority until your complaint is dealt with. As a result of being in the head office, if your complaint is so egregious that it can only be dealt with by the CEO, so be it. That’s a possibility.

Debenhams Customer Complaints

Debenhams customers may need to complain to the company for any number of reasons. They include:

  • An ordered item didn’t arrive
  • Your size was absent from stores
  • An item you bought has disintegrated or otherwise proved to be low quality
  • Your gift card isn’t working
  • Staff were rude or unhelpful
  • You feel you were overcharged
  • A member of staff refused to process a refund

Debenhams Head Office Complaints

If your complaint is for the head office rather than just the complaints department, such as, for example, the Inception-like situation of needing to complain about the complaints department, you can ask to be transferred to head office staff after calling the complaints line or call them directly on 0843 557 3408.

debenhams complaints storefront

Debenhams Flowers Complaints

If you have ordered flowers from Debenhams and they have not arrived or are in terrible condition, you can complain by calling the standard Debenhams complaints line and making it clear that your call is about an order of flowers. As flower arrangements so often make or break important events, failures by the Debenhams florists are taken very seriously and you are likely to be refunded, have the flowers replaced, or both.

About Debenhams

Debenhams Sale

Debenhams have a wide range of seasonal sales that are rotated throughout the year. These sales usually involve that season’s ranges and may include designer clothing and shoes for excellent reductions in price – call the head office or check in store to see whether there is a sale on currently or whether there will be one in the near future.

Debenhams Home

Debenhams homeware is a department within most Debenhams stores selling furniture, soft furnishings and cushions, bedding, kitchenware, decorations such as paintings and rugs and other homeware. With everything you need to make your home, well, homely, you’ll be able to find whatever you’re after. If you aren’t, feel free to make use of the contact number above.

Debenhams Online

In recent years Debenhams has increasingly shifted its focus to online sales, with a vibrant and thriving online store available that allows customers to order and buy anything from the standard Debenhams stores, deliverable to their door!

The online store works in a way familiar to internet shoppers – you can create a profile and save your delivery address and card payment information if you want, making your future purchases faster and easier, or you can go for anonymity and input your payment details and delivery address every time you make a purchase. Whichever you decide to do, your purchases will be delivered to you after a few days and you’ll be free to enjoy them!

Debenhams Store Card

A form of loyalty card, the Debenhams store card is an electronic card similar to a credit or debit card, that can be swiped any time you buy something from Debenhams, adding a value to the card corresponding to the value of the purchase. Bigger sales lead to more points on your card, which can then be exchanged for discounts in-store, special bonuses like free home delivery, or even completely free items bought with your accumulated points. How you use it is up to you!

There are also several in-store offers and deals available to Debenhams store card holders, which are not available to the non-store card holding public. By making use of these deals whenever you see them, you can make sure to maximise the value you get from your Debenhams store card and really make the most of your time at Debenhams.

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