Boohoo

The contact number for Boohoo is available directly from their website at no or lower cost

0843 178 4615

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Contact Boohoo to speak to a member of staff or complain about your Boohoo order. Since establishing in Manchester in 2006, Boohoo grew into a global brand. The online retailer embraces individuality, introducing hundreds of new fashion products online every day. Being youthful and affordable makes Boohoo a student fashion favourite.

Boohoo Contact Numbers

Contact Boohoo on the phone by calling one of the following helpline numbers. This will connect you to Boohoo, and you can ask to speak to a person regarding your query. You can request and arrange for a manager to call you back at a suitable time if you need to.

Department
Opening Times
Orders
(Mon-Fri) 9.00am – 5.00pm
(Sat-Sun) Closed
Payments
(Mon-Fri) 9.00am – 5.00pm
(Sat-Sun) Closed
Delivery
(Mon-Fri) 9.00am – 5.00pm
(Sat-Sun) Closed
Returns
(Mon-Fri) 9.00am – 5.00pm
(Sat-Sun) Closed
Affiliates
(Mon-Fri) 9.00am – 5.00pm
(Sat-Sun) Closed
Careers
(Mon-Fri) 9.00am – 5.00pm
(Sat-Sun) Closed

Orders

While you can’t place an order over the phone, you can call to ask for support with an order from Boohoo. This includes help with ongoing promotions, order confirmations, and product information. Report any damaged or incorrect items if you have received your order. Complain about your customer service experience and ask to escalate to a senior manager if necessary. You can also complain about the inconvenience if your order gets cancelled. Have the order number ready if you contact Boohoo about an order.

Payments

In the event that you are having trouble paying for an order, contact your bank first. If the problem is not with your card, call for assistance. Boohoo cannot place orders for customers, but they can advise you on how to place an online order. They can provide technical support to try and resolve the problem. You will have to let them know which operating system, browser, and payment method you are trying to use. Contact Boohoo if you are unable to use a Boohoo gift voucher, or if you were overcharged.

Delivery

Boohoo offers six different delivery options so you can get your order exactly when you need it. Call to ask for help with tracking your delivery if it doesn’t arrive by the estimated date. If you know which courier is carrying your parcels, such as Hermes or DPD, try contacting them directly as well. Call to complain if you receive your delivery, but something is missing from the order. They can put you in touch with the right people to sort this out. Boohoo will track down the missing item or send out a replacement.

Returns

Returns are free if you use the label that came with your order. However, you might want to check Boohoo’s returns policy before you try to send something back. Call to ask about your legal consumer rights according to Boohoo’s terms and conditions. When you return all the items in an order, you are entitled to a refund of the delivery charge as well. Contact Boohoo if you do not receive a refund in your bank account after 14 days. Ask to speak to a manager if your refund is not processed after another 7 working days.

Affiliates

Anyone running a website with a worldwide core audience of 16 to 28-year-olds could be a Boohoo affiliate. Call to enquire about joining the affiliate programme. Find out about commission rates and the terms and conditions of the programme before you sign up. When you apply, Boohoo will have to run a check on you and your website. If they approve you as an affiliate, then you can call anytime for help with the programme. Fashion bloggers can also apply. Boohoo will ask you for website statistics and proof of traffic.

Careers

If you want a career in award-winning fast fashion, call and ask to speak to the recruitment team. With competitive salaries, bonus schemes, and a 40% staff discount, there are plenty of benefits to discuss. The company aims to be diverse, ambitious, and supportive, so don’t be afraid of asking about their values. You could even ask to speak directly to the department you want to work in to find out about vacancies. Boohoo can provide more information about how to apply and what to expect from the process.

Other Ways to Contact Boohoo

Boohoo operates 24/7 customer support on social media channels. Send a message on Facebook, or tweet or DM @boohoo_cshelp on Twitter. If you don’t use these websites, then you can send an e-mail to customerservices@boohoo.com. The team will work through the queue of messages as fast as they can. Since Boohoo has thousands of customers, it may be a few hours before you get a reply. Boohoo advises customers to allow up to 24 hours for a response, especially if further investigation is necessary.

If you want to make a formal written complaint, send it to the customer services PO box. Letters concerning legal or media matters can go to the head office address. Escalate a written complaint if you aren’t happy with Boohoo’s response. You can do this by sending the letter directly to the head office and addressing it to one of the CEOs. The Joint CEOs at Boohoo are the co-founders Mahmud Kamani and Carol Kane. You should only do this if you have already gone through the complaints process with Boohoo customer services.

Department
Address
Customer Services
Boohoo.com
PO Box 553
Burnley
BB11 9GD
Head Office
Boohoo.com
49-51 Dale Street
Manchester
M1 2HF