Pontins

The contact number for Pontins is available directly from their website at no or lower cost

0843 816 6496

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You can call the Pontins complaints number at the top of the page. You can call the complaints number if you would like to complain regarding head office, holiday park, accommodation or staff. Pontins is a chain of holiday parks with locations all across the UK.

Pontins Complaints Numbers

Department Opening Times
Complaints Monday to Friday
8 am – 10 pm
Saturday
9 am – 8 am
Sunday & Bank Holidays
9 am – 6 pm
Head Office Complaints Monday to Friday
8 am – 10 pm
Saturday
9 am – 8 am
Sunday & Bank Holidays
9 am – 6 pm
Holiday Park Complaints Monday to Friday
8 am – 10 pm
Saturday
9 am – 8 am
Sunday & Bank Holidays
9 am – 6 pm
Accommodation Complaints Monday to Friday
8 am – 10 pm
Saturday
9 am – 8 am
Sunday & Bank Holidays
9 am – 6 pm
Staff Complaints Monday to Friday
8 am – 10 pm
Saturday
9 am – 8 am
Sunday & Bank Holidays
9 am – 6 pm
Customer Service Monday to Friday
8 am – 10 pm
Saturday
9 am – 8 am
Sunday & Bank Holidays
9 am – 6 pm

Pontins Complaints

You can get in contact with the Pontins complaints number by dialling the number. You can call the general complaints number if you would like to file a complaint about a recent stay you had at Pontins that you felt was made negative due to multiple issues you had experienced, you are not sure which department you need to file your complaint with or you would like to just make a general complaint regarding their policies or something else.

Pontins Head Office Complaints

You can file a complaint to the Pontins head office by calling the number. You can file a complaint with the head office if you feel you have previously filed a complaint and it was not taken seriously, you would like to complain about some of their policies, you would like to complain about experience you have had whilst working for Pontins or you have some other issues you wish to complain about.

Pontins Holiday Park Complaints

You can call the Pontins holiday park complaints team. You can call the holiday park complaints number if you are unhappy with the activities at the park you’re visiting, you are unhappy with the facilities, you have had an issue with a specific area of the park or you need to complain about the park for another reason for example if it is unkempt, dangerous, or unclean.

Pontins Accommodation Complaints

To file a complaint regarding the Pontins accommodation you can call the number. You can call the accommodation complaints number if you have recently stayed or have arrived to stay at Pontins and you are unhappy with the accommodation including if it appears to be unkempt, unclean, outdated or there is another issue with the accommodation you wish to file a complaint regarding.

Pontins Staff Complaints

If you have had an issue with a member of their staff you can call to file a complaint. You can complain about a staff member whether the incident was at one of their parks or via their customer services. You will need to provide some information regarding the negative incident and the name or a description of the employee that caused the issue.

Pontins Customer Service

You can call the Pontins customer service department if you would like to check a booking, you would like to change a booking, you would like to know more about one of their parks, you need help locating your nearest park, you would like help using the website, you would like to know about the facilities at the park you’re going to be visiting or you can call to inquire about another question or issue you have.