Sky

 

Sky Complaints

Sky is a British telecommunications company which specialises in broadband and TV services.

 Sky Contact Numbers:

Sky Phone Number
Head Office  0844 826 8012
Sky Broadband Complaints  0843 557 3745
Sky TV Complaints  0843 557 3529
Sky Bet Complaints  0844 826 8012
Sky News Complaints  0844 826 8012
Customer Services  0843 557 3712
Technical Support  0843 557 3746

Sky Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

Sky Head Office Address

Department Address
Head Office Grant Way
Isleworth
TW7 5QD

Reasons to contact Sky complaints:

  • If you are unsatisfied with your Sky TV subscription or wish to alter it.
  • If you are unhappy with your broadband speed or connection.
  • If you have been charged extra for using your landline.
  • If you wish to make a complaint about a programme on Sky.
  • If you are unsatisfied with the customer service that you have received previously.
  • To cancel your Sky services outright.

Who deals with Sky complaints?

Who regulates Sky complaints?

Contacting Sky complaints

Sky Customer Complaints

Whether you are a Sky TV customer alone, or you have several services with the company, you can use the telephone number on this page to register your complaint. If you are unhappy with a product or service, you should contact Sky as soon as possible so that they may assist you.

You can also contact Sky about a complaint in the following ways:

  • Online, using the live chat service
  • By post, by writing to Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.
  • Emailing viewerR@sky.uk if you want to complain about a programme that was broadcast on a Sky channel.

Sky Broadband Complaints

If you are having difficulty with your broadband connection, the router or your Sky Email address, you can use the phone number on this page to resolve the issue. If you think that your broadband speed is lower than what you are paying for, there are many broadband speed test services available online. If you cannot connect to the internet or the connection is overly slow, Sky has a broadband diagnostic service available to help diagnose the issue.

Sky TV Complaints

If you’re having trouble using your Sky box or difficulty recording/streaming programmes, you can speak to a Sky advisor about the issue using the Sky complaints number on this page. Alternatively, if you are unsatisfied with your TV subscription or you want more TV channels, you can add more bundles by contacting customer services. There is also a range of topics online to help you with your Sky TV such as setting up your box and remote.

Sky Bet Complaints

If you use Sky Bet or one of the company’s other gambling services such as Bingo, Poker or Casino and you wish to make a complaint, you can do so using the number on this page. If the complaint is regarding a specific transaction, you need to register your complaint within 12 weeks of the transaction taking place.

Sky News Complaints

If you wish to make a complaint about something that you have watched on Sky News, for instance, a factually incorrect story, you can do so using the number on this page, or by using the viewer services email address at the top of the page.

Sky Services

Sky TV

Sky TV is a subscription based TV service. You can choose different bundles such as the variety bundle with over 300 channels, or the box set bundle with 350 channels and over 300 Sky box sets to watch whenever you wish. The monthly cost of a Sky TV subscription depends on which bundle you choose. Each bundle will come with a Sky TV box which usually has a set-up fee.

Sky Home

You can use your Sky account homepage to view your current package, pay an outstanding bill, watch Sky Go, track an order that you have placed or set up a PIN for your broadband and TV.

Sky Plus

Sky Plus is an accompaniment to your Sky TV bundle. It has several features such as series link so that you’ll never miss an episode of your favourite show, suggestions of shows that you might like, a search function so that you can search by actor or director and lastly, a planner to keep all of your recordings and downloads in one place.

Watch Sky Online

You can watch Sky online using Sky Go- you can catch up on programmes that you have missed, enjoy box sets and watch Premier League games live whilst you’re on the move. You can do this using your web browser or the Sky Go app.

Sky Subscription

Sky TV
Sky TV

There are several different Sky subscriptions available, depending on whether you want broadband and TV, or just a landline. A Sky adviser will always be happy to assist you in deciding which bundle is right for you.

Popular Questions About Sky Complaints

Who deals with Sky Complaints?

Sky Complaints are dealt with initially by the customer service team. If the customer believes the complaint still hasn’t been resolved, they can escalate it to the head office.

Who regulates Sky complaints?

Sky complaints that are not resolved by Sky itself can be passed on to the industry regulator, Ofcom, who will conduct an independent investigation.

How to contact Sky complaints?

You can contact Sky to make a complaint using the phone number on this page, or by using the online chat service. You can also write via the postal address.

About Sky

Sky can trace its origins back to 1989, when Sky Television Plc and British Satellite Broadcasting made their film channels encrypted, meaning that viewers needed a box and a subscription to view them. The company, BSkyB was officially formed in 1990 and is now the largest digital subscription company in the world. In 2014, the company acquired Sky Italia and changed the name from BSkyB to Sky Plc.

Sky is the largest pay-TV broadcaster in the United Kingdom with around 11 million customers. The current company slogan is ‘Believe in Better’. Whilst the corporate headquarters are based in Isleworth, but there is a customer service centre in West Lothian which handles the majority of calls and complaints from customers.

For more information about Sky services or making a complaint, call the Sky complaints number on this page.

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