If you’re feeling dissatisfied with the service you have received from Sky then you can contact them to make a complaint on the number 0844 826 8666. When you phone this number you can complain about Sky TV, their broadband, engineers, Sky Bet or anything else you have had an issue with.
Sky Complaint Numbers
|Department||Contact Number||Opening Hours|
|Sky Complaints||0844 826 8666||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Sky Broadband complaints||0844 826 8012||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Sky TV complaints||0844 249 2653||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Sky Bet complaints||0844 249 2654||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Sky Engineer complaints||0844 249 2655||Mon-Fri 8am-7pm, Sat 9am-1pm|
|Sky Sports complaints||0843 208 4486||Mon-Fri 8am-7pm, Sat 9am-1pm|
Phone the number 0844 826 8666 to get through to the Sky complaints department where they will be able to take details of your complaint and let you know how quickly you can expect to get a response from them.
Sky Complaints email
If you’d prefer to email your complaint to Sky, rather than use one of the numbers above for an instant response, you can email them at the address: viewerR@sky.uk.
However, it’s important to note that they say this email is only to be used when it comes to programming complaints. It might be best to contact them in another way if your complaint is related to anything else.
Sky Broadband Complaints
If you are having difficulty with your broadband connection, the router or your Sky Email address, you can call 0844 826 8012 to resolve the issue. If you think that your broadband speed is lower than what you are paying for, there are many broadband speed test services available online. If you cannot connect to the internet or the connection is overly slow, Sky has a broadband diagnostic service available to help diagnose the issue.
Sky TV Complaints
If you’re having trouble using your Sky box or difficulty recording/streaming programmes, you can speak to a Sky advisor about the issue using the Sky complaints number: 0844 249 2653. Alternatively, if you are unsatisfied with your TV subscription or you want more TV channels, you can add more bundles by contacting customer services. There is also a range of topics online to help you with your Sky TV such as setting up your box and remote. Sky TV is a subscription-based TV service. You can choose different bundles such as the variety bundle with over 300 channels, or the box set bundle with 350 channels and over 300 Sky box sets to watch whenever you wish. The monthly cost of a Sky TV subscription depends on which bundle you choose. Each bundle will come with a Sky TV box which usually has a set-up fee. You can watch Sky online using Sky Go- you can catch up on programmes that you have missed, enjoy box sets and watch Premier League games live whilst you’re on the move. You can do this using your web browser or the Sky Go app.
Sky Bet complaints
If you’d like to make a complaint about Sky Bet you can phone the number 0844 249 2654. When you call this number they can take details about complaints relating to any betting issues you’ve had whilst using the app or trying to place a bet online. If you find that the odds on a winning bet were not the ones given to you when you placed the bet, you can phone this number to make a complaint. You can also phone this number to complain about any issues you have withdrawing money or adding money to your account.
Sky complaints process
When you phone the Sky complaints number, the typical process they follow when resolving your complaint is as follows:
They will take details of your complaint, and try to resolve it whilst you’re on the phone. If the complaint requires specialist knowledge, you will be transferred to a specially trained advisor. If they can’t resolve the complaint there and then, then they will let you know how long you can expect to wait for your resolution, as well as agreeing with you when and how they can keep you updated. When it comes to complaints Sky aims to come to a resolution within 10 working days, however, some complaints may take longer to resolve.
If you’re not happy with the response given from Sky, you can ask them to review the complaint when it will be escalated within the company.
If you’re not happy with this answer, or it takes longer than eight weeks for it be resolved, or it reaches deadlock, then you can then take your complaint to the Communications and Internet Services Adjudication Scheme, which is an independent body.
Sky engineer and installation complaints
You can phone the number 0844 249 2655 to make a complaint about a Sky engineer or installation in your home. You might wish to call this number if you’re left feeling uncomfortable or dissatisfied with the conduct of a Sky engineer who has come into your home. You might also want to make a complaint about a Sky engineer you came into contact with in public. When you phone this number you will have to provide as much detail as possible about the engineer that you’ve come into contact with.
You can also phone this number if you’re unhappy with the installation of a Sky service in your home. If you feel that the work done was really messy, or looks untidy, or is uncompleted you can phone this number to make a complaint.
Sky Sports complaints
If you have a complaint to make about Sky Sports you can phone the number 0843 208 4486. When you call this number you can make a complaint about any of the Sky Sports TV presenters, or the coverage that was reported on certain live events. If you have an issue with the camera crew, or the focus on certain channels you can phone this number to make your complaint.