0844 826 8666

About Sky

Sky can trace its origins back to 1989, when Sky Television Plc and British Satellite Broadcasting made their film channels encrypted, meaning that viewers needed a box and a subscription to view them. The company, BSkyB was officially formed in 1990 and is now the largest digital subscription company in the world. In 2014, the company acquired Sky Italia and changed the name from BSkyB to Sky Plc. Sky is the largest pay-TV broadcaster in the United Kingdom with around 11 million customers. The current company slogan is ‘Believe in Better’. Whilst the corporate headquarters are based in Isleworth, but there is a customer service centre in West Lothian which handles the majority of calls and complaints from customers.

Sky Contact Numbers

Department Contact Number Opening Hours
Customer Services  0844 826 8666 Mon-Fri 8am-7pm, Sat 9am-1pm
Sky Broadband  0844 826 8012 Mon-Fri 8am-7pm, Sat 9am-1pm
Sky TV  0844 249 2653 Mon-Fri 8am-7pm, Sat 9am-1pm
Sky News  0844 249 2654 Mon-Fri 8am-7pm, Sat 9am-1pm

Sky Broadband Complaints

If you are having difficulty with your broadband connection, the router or your Sky Email address, you can call 0844 826 8012 to resolve the issue. If you think that your broadband speed is lower than what you are paying for, there are many broadband speed test services available online. If you cannot connect to the internet or the connection is overly slow, Sky has a broadband diagnostic service available to help diagnose the issue. Sky Broadband is a generally new service to the Sky empire. However, Sky Broadband now comes as standard with many Sky TV deals.

Sky TV Complaints

If you’re having trouble using your Sky box or difficulty recording/streaming programmes, you can speak to a Sky advisor about the issue using the Sky complaints number: 0844 249 2653. Alternatively, if you are unsatisfied with your TV subscription or you want more TV channels, you can add more bundles by contacting customer services. There is also a range of topics online to help you with your Sky TV such as setting up your box and remote. Sky TV is a subscription-based TV service. You can choose different bundles such as the variety bundle with over 300 channels, or the box set bundle with 350 channels and over 300 Sky box sets to watch whenever you wish. The monthly cost of a Sky TV subscription depends on which bundle you choose. Each bundle will come with a Sky TV box which usually has a set-up fee. You can watch Sky online using Sky Go- you can catch up on programmes that you have missed, enjoy box sets and watch Premier League games live whilst you’re on the move. You can do this using your web browser or the Sky Go app.

Sky News

Sky News is one of the biggest News corporations in the UK. It broadcasts for 24 hours a day and has a range of segments and shows for you to watch at home and on the go. You can watch Sky News online thanks to their live channel, as well as on the go with the Sky News app. If you would like to get in contact with the Sky News team, you can do so by calling them on 0844 249 2654. However, this will put you through to the Customer Service line, who will redirect you to the appropriate team for your query.