Phoenix Life

0844 257 4573

Contact Phoenix Life on 0844 257 4573 if they are the manager of your life or pension fund. Part of the Phoenix Group, they specialise in transferring and managing these closed funds.

Department
Contact Number
Opening Times
Phoenix Life Complaints
0844 257 4573
Mon – Fri: 8.30am – 5.30pm
Sat – Sun: Closed
Phoenix Life Management Complaints
0844 257 4575
Mon – Fri: 8.30am – 5.30pm
Sat – Sun: Closed
Phoenix Life With-Profits Complaints
0844 257 4576
Mon – Fri: 8.30am – 5.30pm
Sat – Sun: Closed
Phoenix Life Unit-Linked Complaints
0844 257 4577
Mon – Fri: 8.30am – 5.30pm
Sat – Sun: Closed
Phoenix Life Access Complaints
0844 257 4578
Mon – Fri: 8.30am – 5.30pm
Sat – Sun: Closed
Phoenix Life Transfer Complaints
0844 257 4579
Mon – Fri: 8.30am – 5.30pm
Sat – Sun: Closed

Phoenix Life Complaints

To complain about Phoenix Life, call them on 0844 257 4573. You can make complaints about anything that the company has done or failed to do regarding your account and money. Or you might want to report a complaint about the Phoenix Life website or the quality of the customer service, especially if one of their representatives mistreats you.

Phoenix Life Management Complaints

If you are dissatisfied with any aspect of your policy, contact Phoenix Life on 0844 257 4575 to complain about it. Personal finances fluctuate with circumstances, so make a complaint if Phoenix Life won’t let you adjust your premiums. Complain if you want to switch or cancel a policy but Phoenix Life is taking too long or causing other policy management problems.

Phoenix Life With-Profits Complaints

Complain to Phoenix Life if you have a With-Profits Fund but you can’t find your documents or information about which funds you are investing in. You can call them on 0844 257 4576 to complain, whether you have a traditional policy or an individual or group unitized policy. Complain about the annual bonuses or final bonus for your fund if you aren’t happy with it.

Phoenix Life Unit-Linked Complaints

With Unit-Linked Funds, prices depend on the type of fund. Phoenix Life manages dozens of types of this fund, so call 0844 257 4577 if you have a complaint about one of them. In the event that there is a mistake with unit prices or the buying and selling of units, call to complain and get Phoenix Life to fix it. Complain if there are no online fact sheets available.

Phoenix Life Access Complaints

When you are approaching retirement, Phoenix Life should contact you to advise you about your options. If you do not receive any communication about accessing your pension funds, then call 0844 257 4578 to complain about this. You can complain regarding cancellation or withdrawal fees and delays if Phoenix Life has been hampering your access to your money.

Phoenix Life Transfer Complaints

If your previous policy provider ceases to provide it, and transfers your funds to Phoenix Life, you can call 0844 257 4579 to complain to Phoenix Life about any problems with the transfer. You can also call this number to complain if you want to transfer your funds away from Phoenix Life to another provider and they refuse or charge you excessively high fees.