Estee Lauder

0843 290 7218

Estee Lauder is a high-end cosmetics company. Starting in New York in the 1940s, Estee Lauder’s range of beauty products expanded and so did the business until it was selling around the world.

DepartmentContact NumberOpening Times
Estee Lauder Complaints0843 290 7218Mon – Fri: 11am – 5pm
Sat – Sun: Closed
Estee Lauder Online Complaints0843 208 5000Mon – Fri: 11am – 5pm
Sat – Sun: Closed
Estee Lauder Delivery Complaints0843 208 5001Mon – Fri: 11am – 5pm
Sat – Sun: Closed
Estee Lauder Returns Complaints0843 208 5002Mon – Fri: 11am – 5pm
Sat – Sun: Closed
Estee Lauder Beauty Advisor Complaints0843 208 1503Mon – Fri: 11am – 5pm
Sat – Sun: Closed
Estee Lauder E-list Complaints0843 208 5003Mon – Fri: 11am – 5pm
Sat – Sun: Closed

Estee Lauder Complaints

For general complaints about the Estee Lauder brand or products, call 0843 290 7218. Whenever the issue relates to an Estee Lauder store or concession, speak to the staff there at the time for a faster resolution. You can call to report a complaint later if they did not resolve it satisfactorily for you. Call if you have concerns about product testing. You can also e-mail them at

Estee Lauder Online Complaints

Online orders directly from the Estee Lauder website are separate from Estee Lauder counters. You can’t return online orders to the counters. Call 0843 208 5000 if you have a complaint about Estee Lauder’s website or ordering products from it. You can complain about problems with payment or cancellations due to stock availability. Or call with complaints about your account and promotions.

Estee Lauder Delivery Complaints

There are 5 delivery types when you order from Estee Lauder, plus the option to collect it from a UPS Access Point. If something goes wrong with your delivery, call 0843 208 5001 and complain. When you pay for faster shipping, you should complain and ask for a refund if they do not deliver that quickly. Complain about non-delivery or delivery to the wrong place, or damaged products.

Estee Lauder Returns Complaints

Returns for Estee Lauder products depend on the policy of the retailer that you bought them from. If that was directly from Estee Lauder, then you can call 0843 208 5002 if there is a problem regarding a return. You will have to pay the return postage costs yourself to return an online order, unless you are returning it due to a fault. In such a case, call and complain to arrange a refund or an exchange.

Estee Lauder Beauty Advisor Complaints

You can book an in-person beauty consultation with an Estee Lauder adviser or upload a photo to your account and chat with a beauty adviser online. If the consultation service is not helpful or you are not happy with your recommendations, call 0843 208 1503. You can complain if you purchased a recommended product that didn’t suit you at all or even had an adverse effect on your appearance.

Estee Lauder E-list Complaints

Estee E-list is the loyalty programme at Estee Lauder for the A-list customers. You earn points which accumulate until you unlock rewards, including exclusive offers and treat experiences. Call 0843 208 5003 if you have a complaint about your E-list membership. For example, you might not receive free samples or a birthday gift, your points balance could be wrong, or there may be a redemption issue.