0843 596 3115

Get in touch with the Aldi complaints team simply by calling 0843 596 3115, you can file a formal complaint against the company as well as inform them of any unpleasant experiences you have had whilst in-store or shopping online.

Department Contact Number Opening Times
Complaints 0843 596 3115 Monday-Friday: 9am-5pm
Customer Service 0844 453 0155 Monday-Friday: 9am-5pm
Product complaints 0843 596 3348 Monday-Friday: 9am-5pm
Store complaints 0843 596 3349 Monday-Friday: 9am-5pm
Online order complaints 0844 739 1553 Monday-Friday: 9am-5pm
Delivery complaints 0843 596 3350 Monday-Friday: 9am-5pm


You can call the general Aldi complaints helpline by dialling 0843 596 3115, you can call the helpline if you want to know more about the complaints procedure, you want to file a formal complaint or you want to check if any action has been made since you previously complained. If you need to complain to a specific department about the experience you have had you will be redirected once you’re on the phone to the team.

Customer Services

Get in touch with the Aldi customer services team by calling 0844 453 0155 once you are on the phone to a member of the customer services team they will be able to help you with any inquiries or issues you are experiencing as well as being able to explain the complaints policies of the company.

Product Complaints

If you have recently bought a product at Aldi and it was not satisfactory or it broke/went off extremely quickly after purchase and you would like to file a complaint you can call the product complaints team on 0843 596 3348. You will need to provide the product barcode, the product name, what store you bought the product in and the receipt number if you have it and then describe what is wrong with the product. You may receive a refund or compensation.

Store Complaints

If you have recently visited an Aldi store and you were unhappy with an experience you had there such as an employee being rude or unhelpful, a dirty or unsafe store or the shelves were empty/stock was lacking you can file a complaint by calling 0843 596 3349. You will need to provide information about what store you went to and when (including time if you remember) and the names or description of any employees who were rude or unhelpful.

Online Order Complaints

If you have ordered some products online from Aldi and you are unhappy with how they have arrived or the condition of the products or you are unhappy with the online services available from Aldi you can call 0844 739 1553 to discuss these problems or file a complaint about it. You may be asked to provide evidence of purchase and evidence of the product at fault etc.

Delivery Complaints

If you have had something from Aldi delivered to your home and it arrived late, didn’t arrive at all or arrived broken you can call 0843 596 3350 and inform a member of the staff about this problem, you may be offered some compensation or a refund for the products. They may be able to track your order if it is just late and not lost, stolen or broken.

Complaints Procedure

If you’re complaining to Aldi on the contact number above, you can expect that they will do their best to resolve your complaint regarding a product or their service to you whilst you’re on the phone to them. However, if they can’t resolve it there and then, they’ll aim to get back to you in a quick time frame with their reply.

If they can’t resolve your complaint, or you’re not satisfied with the response given by them, you can then refer your complaint to the Retail ADR, which is a certified Alternative Dispute Resolution provider. You can write to them at the following address:


Retail ADR,
33 floor Euston Towers,
286 Euston Road,
NW1 3DP.