0843 557 3380

Have you used a BT service recently that you have not been happy with? Do you need to make a complaint to their customer services team? File your complaint by calling the contact number 0843 557 3380.

BT Contact Numbers

Department Contact Number Opening Hours
Customer Services  0843 557 3380 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Complaints Department 0843 557 4962 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Roadworks Complaints 0844 826 0468 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Speed Test  0843 557 4592 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Broadband Deals  0844 826 8040 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Fibre Complaints 0843 658 0784 Mon-Fri 8am-7pm, Sat 9am-1pm

Customer Services

If you are a BT customer, you may feel the need to talk to a member of staff at BT regarding a product or service, such as your broadband connection, landline or television, such as BT Sport. Call the customer service team on 0843 557 3380 and you will be put through to their helpline.

If you would like to make a complaint, you can use the complaints number, which is in the table above.

BT Complaints Department

The BT Complaints department consists of friendly, helpful members of staff who are waiting to help you resolve your complaint. You can speak to specially-trained complaints advisors by calling the complaints number on this page or by using the live chat function on the BT website. The operators will aim to solve your complaint there and then, but may take the information and get back to you.

If you wish to submit your complaint to BT by email, it will take up to 10 days to receive a response. Therefore, complaining via email isn’t usually the quickest way to complain. For a faster response, you should call the complaints number or speak to an advisor on live chat. You can email your complaint to BT by filling out the online contact form.

One of the best ways to contact staff from BT in order to make a complaint is via their Complaints department helpline on 0843 557 4962.

BT Roadworks Complaints

If you would like to make a complaint regarding the works that BT is carrying out in your area you can phone the number 0844 826 0468. When you call this number you can make complaints about works that affecting roads in your area, or causing disruption to your daily activities. If you think roadworks are being dragged out or causing more damage than anticipated you can phone this number to report it. When you phone you’ll need to provide details about the roadworks and any other damage, as well as details of the area, such the road name and the post code.

BT Speed Test

If you are unsure about your current broadband speed, you can visit the BT website to complete a ‘speed test’. The tests are free to use and there are various ways to do them. You can log in online to the troubleshooter tool to test your speed and report faults. You can also test the speed of your wifi on the My BT app. If you are not satisfied with your current broadband speed, you can upgrade your speed by speaking to the BT customer service team on 0843 557 4592.

BT Broadband Deals

Whether you just want broadband by itself or a package of broadband and TV, BT has several deals available for new and existing customers. If you use the internet quite a lot, you may find that you will benefit from an unlimited broadband deal. If you just use broadband occasionally, you can choose a usage package of up to 12gb. With the majority of broadband deals, you will find incentives such as free weekend calls on your landline are included. You can also add the likes of BT Sport to your broadband package so that you can use your new broadband connection to watch live sport. You can also add BT Parental Controls in order to control what the younger members of your household watch, play or browse online. To find out which deals are available to you, call the team on 0844 826 8040. 

BT Fibre Complaints

Call the number 0843 658 0784 to make a complaint about the speed of your BT Fibre or the connection you have. When you call this number the advisor should be able to help determine what is causing the slow speeds on the BT Fibre Broadband. If you’d like to log a complaint with BT just phone this number and they’ll investigate the complaint and come back to you with an adequate resolution in due course.