BT

0843 557 3380

Have you used a BT service recently that you have not been happy with? Do you need to make a complaint to their customer services team? File your complaint by calling the contact number 0843 557 3380.

BT Complaint Numbers

Department Contact Number Opening Hours
BT Complaints Department  0843 557 3380 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Broadband Complaints 0843 557 4962 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Roadworks Complaints 0844 826 0468 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Business Complaints 0843 557 3564 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Fibre Complaints 0843 658 0784 Mon-Fri 8am-7pm, Sat 9am-1pm
 BT Openreach complaints 0843 557 3743 Mon-Fri 8am-7pm, Sat 9am-1pm
BT Sport Complaints 0843 178 5665 Mon-Fri 8am-7pm, Sat 9am-1pm
 BT Cancellation Fee Complaint 0843 557 4592 Mon-Fri 8am-7pm, Sat 9am-1pm

BT Complaints Department

The BT Complaints department consists of friendly, helpful members of staff who are waiting to help you resolve your complaint. You can speak to specially-trained complaints advisors by calling the complaints number on this page or by using the live chat function on the BT website. The operators will aim to solve your complaint there and then, but may take the information and get back to you.

If you wish to submit your complaint to BT by email, it will take up to 10 days to receive a response. Therefore, complaining via email isn’t usually the quickest way to complain. For a faster response, you should call the complaints number or speak to an advisor on live chat. You can email your complaint to BT by filling out the online contact form.

One of the best ways to contact staff from BT in order to make a complaint is via their Complaints department helpline on 0843 557 3380.

BT Broadband Complaints

Make a complaint about BT Broadband when you call the number 0843 557 4962. If you’re calling to make a complaint you can register your disappointment with the service that you’re currently receiving. You can phone to complain about the speed of broadband you’re getting, connectivity issues you might be having at home with one or multiple devices. You might also wish to complain about the security extras you’ve installed on your BT broadband.

BT Complaints Email

There isn’t a direct email for you to send your complaint to, instead you fill out their complaint contact form. It gives you a series of boxes to fill out required information, such as what your complaint is about, the details of the complaint, what can be done to resolve it, and contact information for them to get back in touch with you.

BT Roadworks Complaints

If you would like to make a complaint regarding the works that BT is carrying out in your area you can phone the number 0844 826 0468. When you call this number you can make complaints about works that affecting roads in your area, or causing disruption to your daily activities. If you think roadworks are being dragged out or causing more damage than anticipated you can phone this number to report it. When you phone you’ll need to provide details about the roadworks and any other damage, as well as details of the area, such the road name and the postcode.

BT Business Complaints

If you have a Business account with BT you can phone them on the number 0843 557 3564 to make complaints regarding this. When you call this number you will have to provide details of your business account, and then explain the issue you’re complaining about. The customer service team will do their best to try and resolve your complaint whilst you’re on the phone.

BT Fibre Complaints

Call the number 0843 658 0784 to make a complaint about the speed of your BT Fibre or the connection you have. When you call this number the advisor should be able to help determine what is causing the slow speeds on the BT Fibre Broadband. If you’d like to log a complaint with BT just phone this number and they’ll investigate the complaint and come back to you with an adequate resolution in due course.

BT Openreach complaints

Get in touch with BT Openreach to make a complaint on the phone number 0843 557 3743. When you call this number you can complain about a number of different issues, such as problems with Openreach engineers, the service you receive and more.

BT Complaints Procedure

BT aims to resolve all of your complaints when you call to make them, however, in the unusual case that they can’t, they’ll take some details from you and tell you how long it’ll take for them to look into your complaint and get back to you with a response.

If you’re not happy with the response you get from BT you can ask them to escalate your complaint. If you’re still not happy with their response, you can escalate the complaint again and they will carry out a final review of the complaint.

BT will only close your complaint when you say the issue has been fixed, or they haven’t heard from you in 28 days.

BT Complaints Address

If you would like to send your complaint in a letter, you can mail it to the following address.

BT Correspondence Centre, Providence Row, Durham, DH98 1BT

When you send your letter, it’s important that you remember to include your BT account number, a contact number and an email address for BT to get back in touch with you. They will aim to get a reply to you within 10 days.

BT Sport Complaints

Call the number 0843 178 5665 to make a complaint about BT Sport, you can phone this number to complain about the connection you’re receiving with your BT Sport channels, any of the content you have watched on BT Sport, or issues you’re having with your bill relating to BT Sport. If you find that you’re being overcharged for your BT Sport, call the number above to make your complaint and get it resolved quickly.

BT Cancellation Fee Complaint

Make a complaint about a BT Cancellation Fee when you call the number 0843 557 4592. When you phone this number you can register your dismay at any fees that you have been charged with, and dispute whether you should have actually received the fee.