Yorkshire Bank

0843 557 4801

Contact Yorkshire Bank on 0843 557 4801 to make a complaint about the bank, which is a trading name for Clydesdale Bank PLC. Complain about personal banking or other services.

Department
Contact Number
Opening Times
Yorkshire Bank Complaints
0843 557 4801
Mon – Fri: 24/7
Sat – Sun: 24/7
Personal Account Complaints
0843 557 5286
Mon – Fri: 24/7
Sat – Sun: 24/7
Online Banking Complaints
0843 557 5288
Mon – Fri: 24/7
Sat – Sun: 24/7
Mobile App Complaints
0843 658 0787
Mon – Fri: 24/7
Sat – Sun: 24/7
Misdirected Payment Complaints
0844 453 0264
Mon – Fri: 24/7
Sat – Sun: 24/7
PPI Complaints
0843 658 0791
Mon – Fri: 24/7
Sat – Sun: 24/7

Yorkshire Bank Complaints

Contact Yorkshire Bank on 0843 557 4801 to complain about the bank. You can complain if you are a customer or calling on a customer’s behalf. Complain if you have concerns about the security of your account. Call regarding a specific branch of Yorkshire Bank if you’re not able to resolve the problem with a manager. The complaint could be regarding the branch, service availability, or staff behaviour. Complain if Yorkshire Bank is not accessible enough for customers with disabilities. Or complain about a service such as bereavement support.

Personal Account Complaints

As well as banking services for business, there is a variety of personal banking options at Yorkshire Bank. Regular customers can call 0843 557 5286 whenever they need to make a complaint relating to their personal account. It could be about loans and mortgages, from applications to repayments. Complain about your credit card if there are issues with your credit limit or direct debits. Or complain about your current account, including statements, cheques, and sending money abroad. Complain about Cash ISA withdrawals and interest.

Online Banking Complaints

Many Yorkshire Bank customers utilize the internet service to do their banking online. It is usually more convenient to manage accounts and payments this way. Call 0843 557 5288 to complain if you are unable to register for internet banking on the website. Get some help if you did not receive a passcode and your registration timed out. Call to complain about any trouble with setting up online banking for a joint account. If you’ve forgotten your 10-digit customer number, call to find it. You have to call for security checks if you get locked out.

Mobile App Complaints

The next level of online banking is to access your account on the go through the mobile app for smartphones and devices. Complain on 0843 658 0787 if there are technical issues with the app. Common problems include users being unable to view transactions or errors with transfers and standing orders. Complain if your account information is slow to update. You may have problems saving payees or amending or cancelling debits. Complain about their daily limit if it prevents you from completing payments, or about mobile cheque deposits.

Misdirected Payment Complaints

Sometimes with internet or mobile banking, it is too easy to accidentally send a payment to the wrong account. Call 0844 453 0264 if there has been an error and your money transfer was wrongly sent to a different person. Luckily, Yorkshire Bank has a commitment to help customers recover their funds in these cases. It only applies to Bacs and Faster Payments, but you will find out if you can get your money back within 20 days. They will advise you on what to do if Credit Payment Recovery fails. Complain if you’ve received a payment in error.

PPI Complaints

The Financial Ombudsman famously criticized Yorkshire Bank for lying about customer PPI complaints. If you are a Yorkshire Bank customer who took out insurance on a mortgage or loan, then call 0843 658 0791 to find out if it was mis-sold so you can make a complaint. As of 29th August 2019, banks will no longer look into complaints about Payment Protection Insurance policies. The bank will be able to search their records if you are not sure about your policy details. Complain about the outcome if you disagree over their refund decision.