Wetherspoon

0844 248 1488

If you would like to make a complaint to the JD Wetherspoon you can phone the number 0844 248 1488 to do so, and get them to look into your complaint regarding their food, facilities, pubs, hotels or more.

Wetherspoon Complaint Numbers

Department Contact Number Opening Hours
Complaints 0844 248 1488 Mon-Fri 8am-7pm, Sat 9am-1pm
Speak to a Person 0843 816 6132 Mon-Fri 8am-7pm, Sat 9am-1pm
Food and Drink complaints 0844 248 1489 Mon-Fri 8am-7pm, Sat 9am-1pm
Staff Complaints 0844 248 1503 Mon-Fri 8am-7pm, Sat 9am-1pm
Accessibility Complaints 0844 248 1504 Mon-Fri 8am-7pm, Sat 9am-1pm
Facility Complaints 0844 248 1586 Mon-Fri 8am-7pm, Sat 9am-1pm
Pub Complaints 0843 816 6129 Mon-Fri 8am-7pm, Sat 9am-1pm
App Complaints 0843 816 6131 Mon-Fri 8am-7pm, Sat 9am-1pm
Hotel Complaints 0843 816 6133 Mon-Fri 8am-7pm, Sat 9am-1pm

Complaints

If you have visited a Wetherspoon pub or hotel recently and have left feeling underwhelmed by your experience and would like to report whatever it is that has left you feeling perturbed by the visit, there are a number of ways that you can contact the Wetherspoon team that will help you with any problems you may have had. If you were hoping to speak to a member of the team over the phone, you can call 0844 248 1488 to be put in touch with someone who can help you to discuss your issue and try and fix it. If you were looking for communication through the internet you can use the Wetherspoon online contact form that can be found here which will allow you to fill in all of the details following your issue and attach any evidence you feel is relevant to your complaint, where someone will then analyse your complaint and give you a response as quickly as possible.

Speak To a Person

If you would like to speak to a person from Wetherspoons and avoid the switchboards messages all you need to do is call 0843 816 6132. You can call to speak to a Wetherspoons employee for any reason whether that be to make a complaint or to inquire about an aspect of their service.

Complaints Process

The JD Wetherspoon complaints process is fairly straightforward, with them aiming to get your complaint resolved as quickly as possible. When you phone the Wetherspoon complaints number they will take details of your complaint, and if possible they will offer a resolution whilst you’re on the phone to them. However, in some cases, they may need to investigate your complaint further. If this is the case, they will take some contact details from you and get back to you at a convenient time with a time frame of usually around a week, if it takes any longer they will keep you updated.

Food and drink complaints

If you’d like to make a complaint about the food and drink you were served at a Wetherspoon you can phone the number 0844 248 1489. When you call this number they will be able to take complaints about the products you purchased at the establishment, and you will need to provide details of why they were not up to standard. It’s probably best to make these complaints whilst you’re at a Wetherspoon, but if you find that this isn’t possible you can always call this number. You will also have to provide details of the site that you visited, the date and time, and if you have it, proof of your purchases.

Staff Complaints

You can phone the number 0844 248 1503 to make a complaint about a staff member who served you or you dealt with whilst visiting a Wetherspoon pub or hotel. When you phone this number you can complain about a staff member who was rude to you or wasn’t particularly helpful with your request. When you phone you will have to give the details of the Wetherspoon you were at, the date and time of your visit, and as much detail as possible about the staff member, as well as their name if you have it.

Accessibility complaints

To make a complaint about the accessibility of a Wetherspoon you have visited you can call the number 0844 248 1504. When you call this number you can complain about the design of the pub and the lack of thought that has gone into ensuring both able-bodied and disabled people can use the establishment. You might want to make a complaint about the lack of ramps, lifts, disabled toilets or anything else that left you feeling uncomfortable during your visit.

Facility complaints

If you were disappointed with the facilities at the Wetherspoon pub or hotel you visited, you can call the number 0844 248 1586 to make a complaint about this. When you phone this number they can take details about complaints that relate to a lack of baby changing facilities, disabled toilets, parking areas, etc.

Pub complaints

You can make a complaint about a specific Wetherspoon you visited by calling the number 0843 816 6129. When you phone this number you can make a complaint about the cleanliness of the pub, or maybe the layout of the pub, or the furniture that’s available to be used there. When you phone to make a complaint you will have to provide the name and address of the pub you visited.

App complaints

If you’d like to make a complaint about the Wetherspoon app you can phone the number 0843 816 6131. The app can be used to make orders whilst you’re in the Wetherspoon pub, but if you find that your order isn’t attended to quickly or doesn’t show up at all you might want to call to make a complaint.

Hotel complaints

If you were left disappointed when you visited a Wetherspoon hotel you can phone the number 0843 816 6133 to make a complaint about this. You can phone this number to complain about hotels that the service was below standard, the rooms were unpleasant to stay in, or the facilities provided were lacking. When you phone this number you will need to give details about the hotel you stayed at, when you stayed and for how long you were there.