Halifax

0843 557 3774

To make a complaint to Halifax you can phone the number 0843 557 3774, where they will be able to take note of your complaint and get it resolved in a timely manner. You can use this number to make PPI Complaints, branch, product or online services complaints.

Halifax Complaint Numbers:

Halifax Phone Number Opening Hours
Complaints 0843 557 3774 24 hours a day, seven days a week
Halifax PPI Complaints 0843 557 5083 24 hours a day, seven days a week
Halifax Branch Complaints 0843 557 3576 24 hours a day, seven days a week
Product complaints 0844 248 1018 24 hours a day, seven days a week
Online services complaint 0844 248 3646 24 hours a day, seven days a week
Telephone services Complaint 0844 248 3647 24 hours a day, seven days a week
Fraud complaints 0843 557 3774 24 hours a day, seven days a week

Complaints

If you’re calling to make a complaint to Halifax you can do so on the number 0843 557 3774. When you call this number they will be able to explain the complaint process that the bank follows, and they can explain what is likely to happen as a result of your complaint, also information on how long you can expect to wait for your complaint to be resolved.

Halifax aims to get your complaint resolved on the same day, however, some might take five business days. If it’s expected to take any longer Halifax will get in touch and let you know how long you’ll have to wait for it.

If you have phoned this number previously about a complaint and aren’t happy with the response you received, you can phone this number to find out who you can escalate the case to.

Halifax PPI Complaints

For Halifax PPI Complaints you can phone the number 0843 557 5083. When you call this number you can complaint about your PPI policy was sold to you. It’s important that you get your PPI complaint in before the deadline, which has been set by the Financial Conduct Authority for August 29 2019.

If you have previously made a complaint for PPI and you’d like an update on your case, you can phone this number above to find out where your case is currently at and how long you can expect to wait for a reply.

Branch complaints

To make a complaint about a Halifax branch you can phone the number 0843 557 3576. When you call this number you will need to give the address of the branch that you visited and details of your complaint. You might want to complain about the cleanliness of the branch, the layout of the branch, or the facilities that are available there.

You can also ring this number to complain about a specific Halifax worker who you came into contact with whilst visiting the branch. If you’re complaining about a staff member, a description of the person or the name of them will really help when you make your complaint.

Product complaint

You can phone the number 0844 248 1018 to make a complaint about a Halifax product. You can phone this number to make complaints about saving accounts, loans, credit cards, mortgages, bank accounts, insurance and investments. If you’d like to make a complaint about unexplained charges on one of these products, or if your card was declined for no reason, or your insurance claim was denied then you can call this number to make your complaint and get your case looked at.

Online services complaint

To make a complaint about the online services available from Halifax you can phone the number 0844 248 3646. When you call this number you can explain any issues you might have had transferring money between accounts, or setting up a new payee, or issues with changing details of your direct debits. If you feel like the online services from Halifax aren’t of a high standard, and you struggle logging into your account, or manoeuvring around the account then you can phone this number to register your complaint.

Telephone services complaint

If you’re unhappy with the service you received whilst on the phone with Halifax you can call the number 0844 248 3647. When you phone this number they will be able to log your complaints about options that weren’t made available for you, or a staff member who didn’t provide adequate customer service.

Fraud complaints

You can phone the number 0843 557 3774 to make complaints about instances of fraud that have occurred on your Halifax accounts. You can phone this number if you’re unhappy with the fact that your details have been accessed by someone who was not authorised to do so. You can also make a complaint about the way that Halifax have dealt with your case of fraud, such as not being helpful in getting your money refunded to you.