Halifax

0844 826 0824

Halifax Complaints

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Halifax is a British bank which works as a division of the Bank of Scotland.

 

Other Halifax Contact Numbers:

Halifax Phone Number
Head Office 0843 557 3576
Halifax Mortgage Complaints 0843 557 3576
Customer Services 0843 557 3576

Halifax Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

Halifax Head Office Address

Department Address
Head Office Halifax, PO Box 548, Leeds, LS1 1WU

Reasons to contact Halifax complaints:

    • If you are unsatisfied with your Halifax account or wish to alter or close it.
    • If you are unhappy with service you have received at a Halifax branch.
    • If you have been charged for something you didn’t purchase and wish to complain to Halifax.
    • If you wish to make a complaint about a certain individual in your local, or any, Halifax Bank.
    • If you are unsatisfied with the customer service that you have received previously at a Halifax Bank.

Which bank is Halifax a part of?
What are the Halifax opening times?
When is my first mortgage payment with Halifax?
Why has Halifax closed my account?

Halifax complaints email

If you would like to make a complaint to Halifax but do not want to ring them directly, or if you would like to have what you have said to them in writing, you can send your complaint to customerrelations@halifax .co.uk. From there, a member of the customer service team will contact you to take your claim further. If you have not received a response or a phone call within two weeks of emailing Halifax, we advise ringing the number above in order to be put in contact with a member of customer services.

Halifax mortgage complaints

The number above can also be used if you need to complain about a mortgage or a mortgage in principle that you have received from the Halifax bank. If you believe there is an error in your mortgage repayment, we advise you visit your local branch to see if you can resolve the issue straight away. However, if you would like to discuss the matter over the phone with a member of customer services, the number above will put you straight through to the customer services department for Halifax. There, someone can process your query or complaint.

Halifax complaints form

You can also file a complaint with Halifax using their online complaint form. You can find the complaint form over on the Halifax website. Once your form has been processed by a member of the customer service team at Halifax, someone will contact you to take your complaint further or find a way to compensate you.

Halifax complaints compensation

If you think you were mis-sold Payment Protection Insurance (PPI) by the Halifax, you may be due a refund. Halifax has committed themselves to repaying those mis-sold PPI by them in the past few years. They have even created a questionnaire for if you’re eligible for PPI repayments, and how much you might receive. You can find the questionnaire here. Once you have printed it off and completed it by hand – you can send it to the Halifax at:

Customer Relations, PO Box 816, Leeds, LS1 1WU

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Halifax aims to respond to these claims within two weeks of receiving them.

Halifax credit card complaints

If you have had issues with any credit card transactions in the past, or you have had issues with payments on your account that you have not made, you can use the number above to complain. Someone from the customer service team will deal with your request straight away.

FAQ’S

Which bank is Halifax a part of?

Halifax is part of a trading division for the Bank of Scotland, which itself is owned by the Lloyds Banking Group. Originally, the Halifax bank aimed to help local working families afford homes with affordable repayment prices. Now they offer a wide range of insurance, mortgages and loan agreements. For more information on this, head over to the Halifax Website.

What are the Halifax opening times?

Below is a list of opening times for Halifax branches. Times on other days, such as bank holidays or festive times of the year, will differ. If you wish to know the opening times around these times, we suggest you contact your local Halifax for more information on store opening times.

  • Monday – 9:00AM – 5:00AM
  • Tuesday – 9:00AM – 5:00AM
  • Wednesday – 9:30AM – 5:00AM
  • Thursday – 9:00AM – 5:00AM
  • Friday – 9:00AM – 5:00AM
  • Saturday – 9:00AM – 3:30AM
  • Sunday – closed

When is my first mortgage payment with Halifax?

Your first mortgage payment with the Halifax will depend entirely on when you agreed to start paying them. You should have paperwork on the contract you have signed with the bank. If you do not have this, we advise that you ring your local branch to check when your next payment is due. If you cannot reach your local branch, ring the number above and ask to be put in contact with a member of the customer service team.

Why has Halifax closed my account?

There may be a number of reasons why Halifax have closed your account with them. We advise that you ring your local Halifax to discuss the issue with them. Hopefully once it is resolved, your account will be unlocked or reinstated. It may be the case that there was suspicious activity on your account, which had to be closed to further protect your money.

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About

Halifax is a UK bank and is a division of the Bank of Scotland, which itself is owned by Lloyds Bank. It is the number 1 bank in the UK for residential mortgages and has existed since 1853. Originally named the Halifax Permanent Benefit Building and Investment Society, Halifax looked to benefit the local working people to buy houses for their families. By 1928, the bank had earned £43million in assets, and continued to grow throughout the years since.

It has been known over the years for its use of advertising campaigns. Below is their most recent advert, which aired in June 2016. Other famous Halifax adverts included the songs “Who Let the Dogs Out” and the Friends theme song “I’ll be there for you”.

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