Child Maintenance Service or CSA

0843 178 4621

Get in touch with the Child Maintenance Service or the Child Support Agency on the number 0843 178 4621 to make a complaint about the service you received. You can use this number to make a complaint relating to payments, appeals, individual staff members and more.

Department Contact Number Opening Times
CSA Complaints 0843 178 4621 Monday to Friday, 8am to 6pm
Payment complaints 0843 178 4622 Monday to Friday, 8am to 6pm
Eligibility complaints 0843 178 4623 Monday to Friday, 8am to 6pm
Independent Case Examiner 0843 178 4624 Monday to Friday, 8am to 6pm
Appeal complaints 0843 178 4625 Monday to Friday, 8am to 6pm
Staff complaints 0843 178 4626 Monday to Friday, 8am to 6pm

CSA Complaints

You can phone the number 0843 178 4621 to make CSA Complaints and Child Maintenance Service complaints. When you phone this number you can make a complaint if you’re unhappy with the service that you received from them. When you call, they’ll be able to explain what will happen with your complaint now, and the fact that they will try to sort out your complaint within 15 working days. If they need any longer, they will keep you updated with a timeframe on this.

Payment complaints

Make a complaint about the payments of CSA or Child Maintenance by calling the number 0843 178 4622. When you ring this number they’ll be able to log your complaint about missed payments, late payments, or incorrect payments. You can call and explain your problem, and the issues that have since arisen because of their error. When you phone you should be able to find out what the initial problem was and when it will be rectified.

Eligibility complaints

You can call the number 0843 178 4623 to make a complaint about the Child Maintenance Service or CSA relating to their eligibility criteria. You can phone this number if you’d like to make a complaint about the things that must be met to be able to receive either of these benefits. You might feel like the thresholds aren’t low enough, or too much information is needed in order to receive these payments.

Independent Case Examiner

Call the number 0843 178 4624 to make a complaint relating to your Independent Case Examiner. You can phone this number to make a complaint about the service you received when asking the ICE to look into your complaint after going through the full complaints process. You might want to call to make a complaint about an ICE who doesn’t seem to be working to your best interests, or is dragging their feet when it comes to your complaint.

Appeal complaints

If you would like to make a complaint relating to an appeal you have made to the CSA OR Child Maintenance Service you can ring the number 0843 178 4625. You can phone this number to make a complaint relating to the appeals process, such as the length of time you’ve waited for the appeal to be processed. You might wish to make a complaint relating to the tribunal hearing that is relating to your case.

Staff complaints

To make a complaint about a member of staff you can phone the number 0843 178 4626. When you ring this number the advisors can log complaints about the staff you have come into contact with when claiming your Child Maintenance or Child Support. You can phone this number if you feel like you have been mistreated by a member of staff, or the service they provided to you was sub-par. When you call this number to make your complaint it’s best to have as much detail about the incident as possible, such as the place it occurred, the time and date, if you have information on the staff member in question to this can also be really useful.