Hastings Direct

0843 557 4318

Contact Hastings Direct on 0843 557 4318 to make a complaint about the insurance broker. Hastings Insurance Services provides insurance products for homes and vehicles in the UK.

Department
Contact Number
Opening Times
Hastings Direct Complaints
0843 557 4318
Mon – Fri: 8am – 9pm
Saturday: 9am – 5.30pm
Sunday: 10am – 5pm
Hastings Car Insurance Complaints
0843 596 3296
Mon – Fri: 8am – 9pm
Saturday: 9am – 5.30pm
Sunday: 10am – 5pm
Hastings Bike Insurance Complaints
0843 596 3297
Mon – Fri: 8am – 9pm
Saturday: 9am – 5.30pm
Sunday: 10am – 5pm
Hastings Van Insurance Complaints
0843 596 3298
Mon – Fri: 8am – 7pm
Saturday: Closed
Sunday: Closed
Hastings Home Insurance Complaints
0843 596 3299
Mon – Fri: 8am – 9pm
Saturday: 9am – 5.30pm
Sunday: 10am – 5pm
Hastings Insurance Claims Complaints
0843 596 3301
Mon – Fri: 8am – 9pm
Saturday: 9am – 5.30pm
Sunday: 10am – 5pm

Hastings Direct Complaints

Whenever you have a complaint about Hastings Direct or Premier insurance, call 0843 557 4318. Complain if there is a problem with your account and you are unable to access your policy documents or claims information. Call to complain about quotes if the prices change when you first join or at renewal. Complain about payments or extra fees for cancellation or anything else. Or call to complain about no claims discounts in their insurance policies.

Hastings Car Insurance Complaints

Car insurance policyholders can call 0843 596 3296 to complain about it to Hastings. This could be because a promised level of cover was not included, or you want to upgrade or downgrade from Premier if you are unhappy with your current cover level. This also applies to their extras such as personal accident or breakdown cover. Complain if you lose your no claims discount, have to pay excess, or don’t receive a courtesy car when this was inclusive.

Hastings Bike Insurance Complaints

There are specific cover options for motorbikes with Hastings. Call 0843 596 3297 to make a complaint about your bike insurance policy. Complain if you have an issue with discounts, either as an advanced rider or under the multi-bike cover. Insurance for bike helmets and leathers is only available at the Premier level. You should complain if you can’t add pillion cover but you need to carry passengers, or about the price for your model or type of bike.

Hastings Van Insurance Complaints

Whether you drive a van for personal or business use, Hastings can insure it. Call 0843 596 3298 with complaints about your Hastings van insurance policy. Your complaint could be regarding the “unlimited” window and glass repair cover, or the limits of personal items or entertainment system cover. Complain about the maximum no claims discount protection being 65%, or if yours is lower. Or complain about the substitute vehicle cover conditions.

Hastings Home Insurance Complaints

Your home and its contents are just as important to protect as your vehicle. If you are not satisfied with your home insurance policy, call Hastings on 0843 596 3299. The Direct cover should include alternative accommodation as well as building and contents insurance up to a certain cost. Home emergencies and family legal expenses only come under the Premier cover. Complain about any of the features or if you are missold something you don’t need.

Hastings Insurance Claims Complaints

If you have made an insurance claim, you can call 0843 596 3301 to complain about the process. Whether you’ve broken down, been in an accident, or in the case of damage or theft, you should be able to claim against your policy. If Hastings denies your claim, then you should call to complain and challenge their decision. If they are not paying out the amount that they should, or if you receive bad advice which affects your claim, complain.