Easyjet

easyjet complaints number

Easyjet is a budget airline based in the UK.

 Easyjet Contact Numbers:

Easyjet Phone Number
Easyjet Complaints 0844 826 8025
Easyjet Baggage Complaints 0844 826 8025
Customer services 0843 557 4342

Easyjet Opening Hours

Department Opening Hours
Complaints 9am-5.30pm, Monday to Friday

Easyjet Head Office Address

Department Head Office
Head Office London Luton Airport
Bedfordshire, UK
LU2 9PD

Speedy Boarding
ATOL Protection
Easyjet hold luggage prices
Changing your ticket

Reasons to call the Easyjet complaints number:

  • To make a complaint about an Easyjet flight that you were recently travelling on.
  • To make a complaint about an experience at an airport, such as not being allowed on your flight.
  • To complain about luggage getting lost.
  • To make a complaint about a crew member or staff member at the airport.

Easyjet Complaints Procedure

If you have to make a complaint because your flight was delayed or cancelled, you should be able to claim for expenses and compensation. If you have made a claim but still wish to complain about the overall experience, you can call the number on this page or fill out the online contact form. You should include your booking reference number in the complaint.

Easyjet will send you an email of acknowledgement and they aim to respond to your complaint fully within 10 working days. Occasionally, further information to support the complaint may be required from you. The airline’s final response to the complaint will either be that they accept the complaint and will work to fix this or they don’t accept the complaint but will offer some form of action to tackle the issue. Alternatively, your complaint could be rejected but Easyjet will tell you why they have done this.

Easyjet Complaints Department

The complaints department at Easyjet is based in the Luton head office. The team will take the time to fully understand your complaint before letting you know what they can do for you. They will also be able to provide more information about policies and Easyjet’s terms and conditions.

Easyjet Holidays Complaints

Easyjet Holidays is a package holiday service where you can build a holiday tailored to you- from short city breaks to a relaxing beach getaway. You can also arrange for extra services such as transfers. If you have experienced an issue with any aspect of your Easyjet holiday, such as your hotel being not as described or your transfers failing to pick you up, call the Easyjet complaints number on this page to register your complaint.

Easyjet Baggage Complaints

Easyjet uses a leading tool to match baggage found at airports with reports that have been filed by customers. For the first five days after your luggage is missing, you should contact the local airport. After day 6, the issue is transferred to Easyjet’s central team. If your baggage is missing for over 24 hours on an outgoing flight, you could get up to £75 to buy essential items.

Easyjet Flights

Easyjet is one of the largest airlines in the UK, flying to a range of European destinations and destinations just outside of Europe. Example destinations include Paris, Belfast, Amsterdam, Geneva, Alicante, Berlin, Milan and Palma Majorca.

Easyjet Check In

The easiest way to check in for your Easyjet flight is to check in online. You can check in online by going to the Easyjet website. You’ll need your passport information to create a boarding pass which you print out and use at the airport. Alternatively, you can still check in fully at the airport when you arrive. If you need to change any aspect of the booking, such as a name of a passenger, you can do this online. You can also change the booking by calling customer services but a £10 admin fee will automatically be added if the change could have been made online.

Popular questions about Easyjet

easyjet flights
EasyJet flights

Which Easyjet seats are speedy boarding?

If you book and pay extra for an up-front seat or extra legroom, you’ll be entitled to Speedy Boarding. You can also use the priority check-in desk at the airport and be one of the first to board the plane.

Are Easyjet flights ATOL protected?

Yes, both Easyjet flights and holidays are protected by the ATOL scheme, which means that in the event of company failure, you’ll be able to continue your holiday and return back home at no extra cost.

Easyjet: How much for hold luggage?

The price that you pay to place luggage in the hold depends on when you book. If you purchase your hold baggage online or over the phone, you will pay between £12-22. At the airport, its £32 and £45 at the boarding gate. Occasionally on full flights, Easyjet may offer to place your cabin baggage in the hold free of charge to make space in order to accommodate all the bags.

Are Easyjet tickets transferable?

Easyjet tickets are non-refundable, but you can change dates and routes for a fee. If you give over 60 days notice, the fee will be smaller than it would be for 30 days because the airline is more likely to be able to sell the seat on.

About Easyjet

Easyjet was first established in 1995, using two aircraft which flew from Luton to Glasgow and Edinburgh. The aircraft were originally leased, but the first owned aeroplane was delivered to the airline one year later. Since then, Easyjet has expanded rapidly to cover most of Europe.

Today, the airline has around 11 bases at UK airports, with the head office at Luton Airport where the airline first started over 20 years ago. In total, there are 24 bases including Europe. In 2013, the 100th route was announced from London to Moscow. In 2014, the airline carried over 65 million passengers to a range of destinations- this figure makes the airline the second largest in Europe (determined by the number of passengers carried) behind rival budget airline Ryanair.

In 2013 and 2015, Easyjet, alongside with Manchester Airport, sponsored the Manchester Pride event, which celebrates the LGBT community.

The airline travels to 134 destinations and has a net income of £548 million (based on 2015 annual figures).

For more information about Easyjet services, call the complaints number on this page.

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