Superdrug

0843 816 6101

Superdrug is a UK health, beauty and pharmacy store. You can contact a member of the Superdrug head office team on 0843 816 6101 about a number of issues or questions.

Superdrug Complaint Numbers

Superdrug Numbers Opening Hours
Complaints 0843 816 6101 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Pharmacy Complaints 0843 816 6102 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Health & Beautycard Complaints 0843 816 6103 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Superdrug Staff Complaints 0843 816 6104 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Superdrug Brow Bar Complaints 0843 178 3842 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Superdrug Delivery Complaints  0843 178 3844 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Superdrug Online Complaints 0843 178 3845 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm
Superdrug Product Complaints  0843 557 5439 Monday to Friday 8am-7pm
Saturday 9am-6pm
Sunday 9am-5pm
Bank Holidays 10am-5pm

Complaints

You may need to call the complaints team if you have recently visited a Superdrug store and were unhappy with the service you received, you purchased an item from Superdrug and are unhappy with the quality, you have a complaint regarding a member of staff you encountered in a Superdrug store recently or you believe you have been overcharged for a product or service you purchased in Superdrug. if you have recently visited a Superdrug store or ordered from their online site and are not happy with the service you have received, there are multiple routes you can take to have your complaints heard. The best option is to call the complaints team on 0843 816 6101. The hours that their phone lines are open can be found above, to ensure that you call in a time frame that is suitable.

Pharmacy Complaints

Along with selling beauty products, many Superdrug stores have a pharmacy within them where you can enter any prescriptions you may need filling or book to see a nurse who can help you to monitor any minor health problems you may have. All pharmacy staff are well trained and the stores offer the best range of pharmaceuticals that their local customers may need. However, if you believe that you have been treated badly by one of Superdrug’s pharmacists, or you received a service that did not offer you the correct outcome for your health, you can call 0843 816 6102 to be put in contact with a Superdrug complaints staff member who can help you to rectify any issues you may have encountered.

Health & Beautycard Complaints

To make a complaint about the bonus card offered by Superdrug, Health & Beautycard you can call the number 0843 816 6103. When you phone this number you can make complaints about missing points from your account, or if you haven’t received your bonuses from Superdrug for the past few months.

Superdrug Staff Complaints

If you’d like to make a complaint about a member of Superdrug staff you can phone the number 0843 816 6104. When you call this number you can complain about a member of staff that you came into contact with at a Superdrug store. If you were left feeling upset or annoyed by the treatment you received from the staff member, call this number to register your complaint. You will need to provide details of the issue, as well as information on the store you visited, and if you have it the name of the staff member or at least a description of them.

Superdrug Complaints Email Address

If you’d prefer to email your complaint to Superdrug, you can do so by sending all of the information you have to the following address: help@superdrug.com.

There is also an online contact form you can use, where you can enter your personal details and the details of the product that you are unhappy with to make sure that they can have a comprehensive idea of where your issue lies. Lastly, you can make an online complaint by sending a tweet to their Twitter account at @superdrughelp where their customer service team will reply to you quickly and give you an idea of how your problem can be solved.

Superdrug Complaints Procedure

When you phone or email your complaint to Superdrug, they will take note of your complaint and aim to resolve it there and then. In the case of the email, you’ll likely receive an email back just to say they have received it and will get back to you in due course with their response. When you phone them with your complaint, they will try and resolve it quickly, however, in some cases, it might take a little investigation. With this, they’ll take contact details from you and aim to get back to you quickly with their response.

Superdrug Brow Bar Complaints

Use the number 0843 178 3842 to complaint about the Superdrug Brow Bar, and other beauty services that are offered by them. You can phone this number to complain about the service you received whilst getting your brows, lashes, nails or hair done. If you were left feeling unhappy with the results, and the staff weren’t happy to sort this for you in-store, then you can call this number to make your complaint about them.

Superdrug Delivery Complaints

Call 0843 178 3844 to make a complaint about a delivery from Superdrug, you can call this number if your delivery wasn’t completed on time, or when your delivery arrived your box and products were damaged. If there are any issues with missing items or incorrect items, you can also phone this number to make a complaint and ensure that the correct items are sent to you instead.

Superdrug Online Complaints

If you’re having issues with using the Superdrug website, or the app you can phone the number 0843 178 3845 to make a complaint. When you phone this number explain the issue that you’re having, and the trained advisor might be able to help fix this problem for you.

Superdrug Product Complaints

To make a complaint about a Superdrug product you have purchased in-store or online from them you can call the contact number 0843 557 5439. When you phone this number you can complain about Superdrug’s own-brand products, if you have bought another branded item it’s best to complain to their company instead, as Superdrug have no control of the products themselves.

You can phone this number to complain about products that were sub-standard, didn’t do what they said they would, or if you were just left feeling dissatisfied with them.

Superdrug Head Office Address

Superdrug Address
Head Office 51 Sydenham Road, Croydon, CR0 2EU