The contact number for Superdrug is available directly from their website at no or lower cost
0345 671 0709
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Superdrug is a UK health, beauty and pharmacy store. You can contact a member of the Superdrug head office team about a number of issues or questions.
Superdrug Complaint Numbers
| Superdrug | Opening Hours |
| Superdrug Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Pharmacy Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Health & Beautycard Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Superdrug Staff Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Superdrug Brow Bar Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Superdrug Delivery Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Superdrug Online Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
| Superdrug Product Complaints | Monday to Friday 9am – 5pm Saturday 9 am – 5pm Sunday 10am – 5pm Bank Holidays 10am – 5pm |
Superdrug Complaints
You may need to call the complaints team if you have recently visited a Superdrug store and were unhappy with the service you received, you purchased an item from Superdrug and are unhappy with the quality, you have a complaint regarding a member of staff you encountered in a Superdrug store recently or you believe you have been overcharged for a product or service you purchased in Superdrug. if you have recently visited a Superdrug store or ordered from their online site and are not happy with the service you have received, there are multiple routes you can take to have your complaints heard. The best option is to call the complaints team. The hours that their phone lines are open can be found above, to ensure that you call in a time frame that is suitable.
Pharmacy Complaints
Along with selling beauty products, many Superdrug stores have a pharmacy within them where you can enter any prescriptions you may need filling or book to see a nurse who can help you to monitor any minor health problems you may have. All pharmacy staff are well trained and the stores offer the best range of pharmaceuticals that their local customers may need. However, if you believe that you have been treated badly by one of Superdrug’s pharmacists, or you received a service that did not offer you the correct outcome for your health, you can call to be put in contact with a Superdrug complaints staff member who can help you to rectify any issues you may have encountered.
Health & Beautycard Complaints
To make a complaint about the bonus card offered by Superdrug, Health & Beautycard you can call the number. When you phone this number you can make complaints about missing points from your account, or if you haven’t received your bonuses from Superdrug for the past few months.
Superdrug Staff Complaints
If you’d like to make a complaint about a member of Superdrug staff you can phone the number. When you call this number you can complain about a member of staff that you came into contact with at a Superdrug store. If you were left feeling upset or annoyed by the treatment you received from the staff member, call this number to register your complaint. You will need to provide details of the issue, as well as information on the store you visited, and if you have it the name of the staff member or at least a description of them.
Superdrug Complaints Email Address
If you’d prefer to email your complaint to Superdrug, you can do so by sending all of the information you have to the following address: help@superdrug.com.
There is also an online contact form you can use, where you can enter your personal details and the details of the product that you are unhappy with to make sure that they can have a comprehensive idea of where your issue lies. Lastly, you can make an online complaint by sending a tweet to their Twitter account at @superdrughelp where their customer service team will reply to you quickly and give you an idea of how your problem can be solved.
Superdrug Complaints Procedure
When you phone or email your complaint to Superdrug, they will take note of your complaint and aim to resolve it there and then. In the case of the email, you’ll likely receive an email back just to say they have received it and will get back to you in due course with their response. When you phone them with your complaint, they will try and resolve it quickly, however, in some cases, it might take a little investigation. With this, they’ll take contact details from you and aim to get back to you quickly with their response.
Superdrug Brow Bar Complaints
Use the number to complain about the Superdrug Brow Bar, and other beauty services that are offered by them. You can phone this number to complain about the service you received whilst getting your brows, lashes, nails or hair done. If you were left feeling unhappy with the results, and the staff weren’t happy to sort this for you in-store, then you can call this number to make your complaint about them.
Superdrug Delivery Complaints
Call to make a complaint about delivery from Superdrug, you can call this number if your delivery wasn’t completed on time, or when your delivery arrived your box and products were damaged. If there are any issues with missing items or incorrect items, you can also phone this number to make a complaint and ensure that the correct items are sent to you instead.
Superdrug Online Complaints
If you’re having issues with using the Superdrug website, or the app you can phone the number to make a complaint. When you phone this number explain the issue that you’re having, and the trained advisor might be able to help fix this problem for you.
Superdrug Product Complaints
To make a complaint about a Superdrug product you have purchased in-store or online from them you can call the contact number. When you phone this number you can complain about Superdrug’s own-brand products, if you have bought another branded item it’s best to complain to their company instead, as Superdrug have no control of the products themselves.
You can phone this number to complain about products that were sub-standard, didn’t do what they said they would, or if you were just left feeling dissatisfied with them.
Superdrug Head Office Address
| Superdrug | Address |
| Head Office | 51 Sydenham Road, Croydon, CR0 2EU |