Many people rely on home deliveries from supermarkets to get their groceries. Customers may have a debilitating condition or just be too busy to go and shop at a store themselves. In theory, home delivery should make things easier, especially for people without cars. Yet this doesn’t always seem to be the case. Lots of shoppers choose Asda for their reasonable prices, but some end up regretting it. Here are several shocking stories about Asda delivery.
Shameful Customer Service
This month, a video featuring an Asda delivery driver went viral on Facebook. Members of the public are criticizing Asda after the driver wouldn’t assist a pregnant customer. Instead, he left her to carry £200 worth of shopping up 2 flights of stairs by herself without bags or crates. Following the uproar over the treatment of this mother in London, Asda gave her an apology. Rather unhelpfully, they sent her a bottle of champagne along with some flowers.
Last month, an Asda delivery driver wouldn’t help a 48-year-old woman in Wolverhampton who couldn’t walk without a frame. Instead of unpacking her shopping for her, they left the stack of crates in the hallway. These were blocking her way out of the living room, trapping her in there for 2 hours. She had to call family in Birmingham to come and help. Asda has since offered a full apology and a hamper of goods as a goodwill gesture for this incident.
There are countless stories of Asda cancelling deliveries at the last minute. After making customers re-arrange the delivery, sometimes they even end up cancelling again. But not before charging the customer twice for their shopping! This has left many families with no food and out of pocket while they wait for refunds. Asda delivery drivers commonly refuse to carry deliveries to your actual front door, often leaving them at the building’s main door.
When Substitutions Get Silly
A frequent frustration for online shoppers is when supermarkets provide substitutions. If something isn’t in stock, they try to supply a close replacement. Or at least, they should. In some cases, customers end up with something bizarrely different from the item on their order. Asda gave one customer a bottle of shower gel instead of a shepherd’s pie packet mix. Unhelpfully, another customer got actual chicken burgers instead of vegetarian Quorn.
Clearly, there must be something wrong with Asda’s computer systems if they’re suggesting substitutions like these. Asda often blames “technical difficulties” with their system for their cancellations and payment problems. One such glaring payment error is when a mother in Nottingham found that one banana apparently cost £930.11 rather than 11p. It’s fair to say that this overcharge was excessive. Luckily, her credit card company blocked the payment.
Dangerous Delivery Drivers
Besides the online shopping and delivery process itself, the drivers can be especially dodgy. In February, there were reports of two reckless delivery drivers causing destruction in their Asda vans. A man in Bristol had only just got a new garden wall when a driver damaged it. Continuing with his delivery down the street, the driver didn’t even apologize. The man had to chase Asda’s lawyers for months before they finally agreed to pay for repairing his wall.
A similar situation occurred in Derby. A woman was surprised to find damage to her car including a dent, hole, and slashed tyre. When reviewing footage from her house’s CCTV camera, she found that the damage was the result of an Asda delivery van squeezing past her car. The crash was clearly noticeable, but this Asda driver didn’t stop either. Luckily, she had the licence plate number to report to Asda and get assistance with her insurance claim.
In July, an Asda delivery van crashed into the front of two houses in Tranent in Scotland. It drove through their front gardens after the driver became ill at the wheel. The damage was mostly cosmetic, but families had to evacuate temporarily because the van hit a gas meter. The driver was taken to hospital by ambulance. On the other hand, drivers might blame you for dangers during delivery. Last year, an Asda delivery driver decided to sue a customer in Newcastle, claiming to suffer an injury when dropping off the shopping. Despite not saying anything at the time, the driver’s solicitors sent letters requesting compensation from the customer, threatening legal action. Asda won’t take responsibility for out-of-hours activity.
Asda Delivery Complaints
Do you have a complaint about Asda delivery? If you have a poor experience of their online shopping and home delivery service, then tell them. You can go into your Asda store or call customer services for assistance. Report rude or careless drivers, poor product quality, or late or incorrect deliveries. If the problem causes you significant distress, then you should pursue a formal complaint and ask to speak to Asda management. You can also provide feedback and rate the order and driver after delivery by logging into your online account.
When they fail to meet their own terms and conditions or standards of service, Asda will at least owe you an apology. Sometimes the situation may also entitle you to get some extra compensation. This usually takes the form of a voucher for money off your next Asda shop, or some free products. You can take your complaint through the European Commission’s Online Dispute Resolution platform if they aren’t helping enough instore or over the phone.