metro-bank-complaints-number

Metro Bank

Metrobank Complaints Number

Other Useful Metro Bank Contact Numbers:

Metro Bank Phone Number
Complaints 0844 453 0265
Customer Service 0843 208 2415
Head Office 0844 453 0265

Metro Bank Complaints Contact Number Opening Hours

Department Opening Hours
Head Office 24 hours per day, 7 days a week

Metro Bank Head Office Address

Department Address
Head Office One Southampton Row
London
WC1B 5HA
UK

Reasons to call the Metro Bank Complaints Number:

You may wish to call the Metro Bank complaints number for any number of reasons – it could be that you are experiencing an issue with your online banking, your communications channels or your cards; you may have had a payment bounce back unjustly, or had a transaction fall through without explanation. Perhaps your telephone banking is malfunctioning, or you had a poor experience in-branch, received shoddy advice or felt pressured into taking on a financial service you didn’t need or want – whatever the reason, you can call the Metro Bank Complaints Number on 0844 453 0265 any day of the week, 24 hours per day, to be connected to the complaints department of their head office. Once there, your complaint will be handled by professionals who will ensure it is processed to a satisfactory conclusion for all involved.

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The reasons you may wish to call the Metro Bank complaints number include, but are not limited to:

  • Having issues with your current account
  • Experiencing poor customer service or outright rudeness by an employee in-branch at Metro Bank
  • Reporting that you are having trouble with mortgage repayments and wish to negotiate an alternative payment strategy
  • Reporting a mistake on the Metro Bank website or a piece of Metro Bank literature
  • Complaining about poor-quality telephone banking service or malfunctioning telephone banking
  • Finding out why a payment has bounced unexpectedly
  • Discovering the reason behind a failed transaction or a disappearance of funds from your account
  • Reconciling clashes between two Metro Bank accounts
  • Following up on a complaint made to Metro Bank that you have not yet had a response to
  • Enquiring about PPI mis-selling
  • Complaining about having been charged for using a free overdraft
  • Having been a victim of fraud and calling to cancel accounts, transactions and transfers, and to get your money back
  • Complaining due to feeling pressured to engage in a financial aid programme or take a loan that you neither needed nor wanted
  • Complaining about poor advice given by a Metro Bank employee
  • Reporting a problem with your Metrobank cards
  • Reporting an issue with one or more Metrobank accounts

Metro Bank Complaints FAQs

Where is my nearest Metro Bank?
How do I log in to Metro Bank online banking?
How do I set up Metro Bank online banking?
What time is Metro Bank Open?

Metro Bank Complaints FAQs

Where is my nearest Metro Bank?

metrobank-complaints-phone-numberMetro Bank operates many branches across the UK, so your nearest Metro Bank branch is very likely to be nearby. To find it, all you need to do is go online (which should be easy since you already are online) and go to the official Metro Bank website (this is not it). Once there, you’ll see an option at the top of the page listed as “Store Locator”, which, once you’ve clicked through, will take you to a page that can work out your nearest MetroBank location very efficiently.

You can also find your nearest Metro Bank branch by using Google to search “Metro Bank Branch [YOUR LOCATION]” – if there is a Metro Bank branch anywhere near you, you’ll be able to see it and even find it on Google’s maps feature!

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If you need any further information, or if you are unable to search online and need more information on where your nearest Metro Bank branch is, and how to get there, simply call the Metro Bank Contact Number on 0844 453 0265 any day of the week, 24 hours per day, to be connected to their head office.

How do I log in to Metro Bank online banking?

Logging in to Metrobank online banking is as simple as going ot their online banking website, (this is not it) and entering your login details when prompted. You will have provided this information when you set up Metrobank internet banking, and you hopefully remember it. This information will include your account information, at least one security number, and a number of questions which must be answered correctly – if you cannot remember any of these, you should call the Metro Bank Contact Number on 0844 453 0265 any day of the week, 24 hours per day, and inform them straight away. The professionals at the Metro Bank head office will do their utmost to reconnect you to your internet banking, but for security reasons, and to prevent any potential identity theft or fraudulent access, this process may take a few days. It will usually be a quick and easy reconnection process, but at Metro Bank, nothing is more important than your safety, so be prepared for a possible wait while the staff ensure that your accounts are safe, and that the person attempting to gain access to them is, indeed, you.

How do I set up Metro Bank online banking?

Setting up Metro Bank online banking is easy – as easy as one quick phone call or a quick nip into your nearest branch! For services which help you locate your nearest MetroBank branch, simply look up the “Where is my nearest Metro Bank?” question answered above. You can get in touch with Metro Bank over the phone to set up your internet banking by calling the Metro Bank Contact Number on 0844 453 0265 any day of the week, 24 hours per day, to be connected to their head office, and once connected, all you need to do is inform them that you want to set up internet banking.

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From there, it will be a relatively simple and straightforward experience to link your existing MetroBank account to the internet banking system, and provide you with your card reader and login information. It is recommended that you set your own login information immediately, or as quickly as possible, to ensure the security of your internet banking as powerfully as possible.

What time is Metro Bank Open?

Different Metro Bank branches have different opening times, to suit their individual needs and circumstances, but all of them operate the same core opening times. No matter where your Metro Bank branch is, you can guarantee that it will be open from 9am to 4pm, from Monday to Friday. The busiest Metrobank stores will often also operate opening hours on weekends, or extended opening hours during the week, but this is not the case everywhere – you can look up the opening times of your nearest Metro Bank branch online, on the official Metrobank website (again, this is not it) or call your branch to find out when it will be open.

If you need more information, you can also call the Metro Bank Contact Number on 0844 453 0265 any day of the week, 24 hours per day, to be connected to their head office. This number is also ideal if you want to complain about the insufficient opening hours of your Metro Bank branch, or you want to request additional opening hours – you can even use it to arrange an alternative means of carrying out a service which you would originally have needed to go into the branch to complete, if you can’t get there during normal branch opening hours.