Holiday Inn

0843 218 9658

Contact Holiday Inn on 0843 218 9658 to make complaints about Holiday Inn or Holiday Inn Express. The chain is part of the IHG Group of hotels and therefore their IHG Rewards Club.

Department
Contact Number
Opening Times
Holiday Inn Complaints
0843 218 9658
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) 8am – 5.30pm
Holiday Inn Reservation Complaints
0843 218 9659
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) 8am – 5.30pm
Holiday Inn Billing Complaints
0843 218 9660
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) 8am – 5.30pm
Holiday Inn Rewards Club Complaints
0843 218 9658
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) 8am – 5.30pm
Holiday Inn Hotel Complaints
0843 218 9659
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) 8am – 5.30pm
Holiday Inn Restaurant Complaints
0843 218 9660
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) 8am – 5.30pm

Holiday Inn Complaints

Contact the Holiday Inn complaints department by calling IHG on 0843 218 9658. If you have a problem requiring immediate resolution, then speak to the hotel staff during your stay. You will receive an e-mail after your stay asking you to provide feedback if you only want to pass on general comments. Otherwise, you can call this number for complaints.

Holiday Inn Reservation Complaints

Whether you booked directly with a hotel, through IHG, or through a third party agent, you should speak to the booking service regarding your reservation. If they do not resolve your complaint, then call 0843 218 9659. This could be to do with missing reservations, incorrect details, or the availability of facilities. Call about issues with amendments or cancellations.

Holiday Inn Billing Complaints

Depending on the way you choose to book, there may be offers for discounts or bonus points. Complain at the time that they take the payment if the amount is not correct. This includes the price of your stay and the total points on your statement from it. Call 0843 218 9660 to complain about your Holiday Inn bills or invoices if there is an unresolved problem.

Holiday Inn Rewards Club Complaints

You may not be able to retroactively earn Rewards points if you forget to book using your IHG number. Making a reservation as a Rewards Club member should also entitle you to extra free perks such as late check-out or complimentary gifts. If there is something wrong concerning your points balance or redeeming points, then call 0843 218 9658 to complain.

Holiday Inn Hotel Complaints

Whenever possible, you should make complaints about a Holiday Inn hotel while you are there. This gives them the opportunity to address the issues as quickly as possible. If you do not find the reaction satisfactory or the hotel does not fix things, call 0843 218 9659. It may be possible to get a refund or future discounts as compensation for any poor quality.

Holiday Inn Restaurant Complaints

Most Holiday Inn locations feature a bar and restaurant on the site. Should you experience a problem when dining there, ask to speak to the management. It is important to report health hazards or lack of service as soon as possible. You can call 0843 218 9660 to report a complaint again later if you feel that the hotel restaurant did not take it seriously enough.