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Contact Ofcom complaints department, where you can make complaints about Ofcom itself, TV or radio shows, websites or apps, telecoms, postal services or nuisance calls and messages.
|Complaints About Ofcom||Monday to Friday 9am till 5pm|
|Complain About TV or Radio||Monday to Friday 9am till 5pm|
|Complain About a Website or an App||Monday to Friday 9am till 5pm|
|Complain About Phone or Internet Services||Monday to Friday 9am till 5pm|
|Complain About Postal Services||Monday to Friday 9am till 5pm|
|Nuisance Calls and Messages||Monday to Friday 9am till 5pm|
Complaints About Ofcom
Whilst Ofcom aims to handle all of your complaints with great care, sometimes situations can arise and you might feel like they have failed in their standards you might want to make a complaint about Ofcom itself, to do this you can contact them on the number. When you call this number you can discuss the complaint about their consultation process, why you feel it wasn’t up to standard and what you’d like them to do to help rectify it.
Complain About TV or Radio
You can call the number to register a complaint about a TV or Radio show you have seen. You can call this number to make complaints about BBC programmes, as well as other channel shows. However, if calling regarding a BBC radio or TV show it’s best to get in contact with them first and then if you feel like they haven’t responded adequately you can get in touch with Ofcom to further the complaint.
You can also phone this number to make a complaint relating to the subtitling, signing or audio-description you’ve witnessed whilst watching a programme or radio station. You might want to make a complaint about the discrepancies between them and what’s actually happening, incorrect information, or lack of options when it comes to watching or listening to shows you’re interested in.
Complain About a Website or an App
To make a complaint relating to a TV or radio show you have watched or listened to on a website or an app you can phone the number. When you call this number the advisor can register your complaints relating to the content you have seen, and let you know what is likely to happen next.
If you’re looking to make a complaint relating to a TV or radio show that hasn’t been broadcast yet, it’s best to contact the broadcaster first in this instance, such as Channel 4 or Channel 5.
Complain About Phone or Internet Services
If you’d like to complain about phone or internet services you have in your home you can contact Ofcom. You can phone this number to make complaints relating to billing and charges, faults and service problems, changing provider, contracts, misselling or the customer service of your provider. Whilst Ofcom can’t investigate your individual complaints, they will take a note of your complaint and if they feel there is a need for an investigation, your complaint may be the start of this.
Complain About Postal Services
To make a complaint to Ofcom about any postal service you can phone the number. When you call this number you can complain about Royal Mail, Parcelforce, Post Office Limited and more. When you call this number you can make your complaint, however, Ofcom doesn’t have the ability to investigate each and every complaint. However, if they feel that your complaint replicates others that have been made they may feel like it’s possible to start an investigation relating to the postal service you have complained about.
Nuisance Calls and Messages
You can call Ofcom to make a complaint about nuisance calls and messages you are receiving, whether they’re on your landline or your mobile phone. You can call this number to make a complaint about silent calls, abandoned calls, unsolicited telesales calls, recorded marketing message calls, unsolicited marketing texts and more. Ofcom isn’t able to investigate each complaint that comes through regarding these, however, your complaint could be what is needed to launch an investigation and ensure that action is taken against certain companies who use these marketing ploys.