Pretty Little Thing

0844 257 1025

Get in touch with the Pretty Little Thing complaints department on the number 0844 257 1025 where they can log your complaints about clothing products, refunds, delivery, discounts and aim to get them resolved quickly for you.

Department Contact Number Opening Times
Complaints 0844 257 1025 Monday till Friday 8am till 8pm
Clothing complaints 0844 257 1072 Monday till Friday 8am till 8pm
Service Complaints 0844 257 1073 Monday till Friday 8am till 8pm
Refund complaints 0844 257 1074 Monday till Friday 8am till 8pm
Delivery complaints 0844 257 1076 Monday till Friday 8am till 8pm
Discount complaints 0844 257 1078 Monday till Friday 8am till 8pm

Complaints

Phone the number 0844 257 1025 to make a complaint to Pretty Little Thing regarding the level of service that you received from them when purchasing their items. When you phone this number you can find out details about their complaints process that they have in place, this should give you an idea of how long your complaint is likely to take to be resolved and what is likely to happen as a result of your complaint.

Clothing complaints

To make a complaint relating to the clothing, shoes or accessories you purchased from Pretty Little Thing you can phone the number 0844 257 1072. When you phone this number you can make complaints relating to clothes that have been sized wrong, products that are faulty on arrival, as well as poor quality items too. When you make a complaint about the products you have purchased from the brand, you can request a refund on your order or for a new product to be sent out to you. You could ask for any delivery charges to be waived too.

Service complaints

Use the number 0844 257 1073 to get in touch with Pretty Little Thing regarding service complaints. You can phone this number if you are unhappy with the level of service that you received from Pretty Little Thing. If you have previously rung the Pretty Little Thing helpline you can phone this number to make the complaint. It’s handy if you have the name of the person that you spoke to and dealt with to make your complaint.

Refund complaints

Make a complaint about the refund process with Pretty Little Thing when you phone the number 0844 257 1074. When you ring this number you can make a complaint about the length of time you are waiting for a refund. If you still have not received a refund from Pretty Little Thing you can also ring this number to find out when it will be processed. If you find that you haven’t been refunded the correct amount you can also use this number above to make a complaint relating to this.

Delivery complaints

Phone the number 0844 257 1076 to make a complaint about delivery from Pretty Little Thing. You can phone this number if you wanted to make a complaint about a delivery that was late. Or if your delivery never turned up you can also phone this number. When you phone it’s handy to have your order number so they can access your details and let you know whether or not the package will be turning up or it says that it has already.

Discount complaints

Call the number 0844 257 1078 to make a complaint relating to discount from Pretty Little Thing. You can ring this number if you are having trouble using a discount code that was provided by Pretty Little Thing and won’t work on the site. You can also phone this number if the discount amount is not correct and you have had to pay more for your order than you were expecting.