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There are many methods in which you can make a complaint to Currys. You can contact them via email, online form, social media and in-store. However, for the fastest response, we recommend you call them on the Team Knowhow telephone number.
Contact Numbers for Currys
|Complaints||Monday- Friday 8am-8pm
|Speak to a Person||Monday- Friday 8am-8pm
|Currys Knowhow Complaints||Monday- Friday 8am-8pm
|Currys Delivery Complaints||Monday- Friday 8am-8pm
|Currys Installation Complaints||Monday- Friday 8am-8pm
|Currys Store Complaints||Monday- Friday 8am-8pm
Speak to a Person
To speak to a person at Currys, call the number. Be proactive and speak to a Currys representative directly about any problems you are experiencing with their products or services. Whenever you want to get a resolution to a problem as quickly as possible, call this number to speak to somebody at Currys. They can tell you everything that you might need to know and what you can expect from the customer contact procedures at Currys.
You may need to contact the complaints team regarding an appliance or electrical device that you purchased from Currys, about a Currys warranty or a Currys repair, a member of staff or a Currys store, about Currys credit options or about a delivery. Occasionally things may go wrong when you order an item from Currys. The item could arrive damaged or broken, you could receive the wrong item or you could have a complaint about the delivery driver. If you purchased your product in the store, you may have issues with the staff in the store or with the store itself. For both online and in-store purchases, you can call to speak to a member of the complaints team.
Currys Knowhow Complaints
If you’d like to make a complaint about Curry’s Team Knowhow you can phone the number. When you call this number you can make a complaint about their in-store experts, repair experts, on-call experts or delivery and installation experts. When you phone this number it can be really helpful to have the name of the person you’d like to make a complaint about, as well as the store you visited, or the location you live in if they came out to you. You can phone this number to make a complaint regarding the service provided, or the treatment of the expert towards you. If you felt like they belittled you, or at all made you feel uncomfortable or intimidated, then phone the number above to make your complaint.
Currys Delivery Complaints
If you’ve been left feeling disgruntled with the service you received from Currys Delivery you can phone the number to make a complaint regarding this. When you call the number you can complain about deliveries that have arrived late or before your time slot. You might also wish to phone this number to report a missing delivery that still hasn’t turned up. If your delivery has arrived and it has come with missing items, the wrong products, or damaged items it’s important to call this number straight away to make a complaint about this and get the problem sorted as soon as possible.
Currys Installation Complaints
Call the number to make a complaint regarding the installation of a Currys product. You can phone this number if you’d like to make a complaint about an installation that has left your home damaged in anyway, or an installation that hasn’t been performed correctly and now the product isn’t working either completely or partially. If you are upset with the damage caused to your home, or the mess left behind from the installation, you can phone this number to ensure your complaint is resolved, and if you can send pictures across to prove what has happened in your home.
Currys Store Complaints
You can phone the number to make a complaint about a Currys store you have visited. You can complain about a specific member of staff who you dealt with whilst at the store, or if you’d like to make a complaint about the store in general, such as the layout of the store, the cleanliness of it, the products available there or the facilities available or not available, you can phone the number above. When you call the number to complain, just make sure you provide details of the store you visited.
Currys Complaints Compensation
You can certainly express that you would like to be compensated for your complaint, either with credit for the store, or a refund of your money or partial refund on your product, when you phone to make a complaint. However, this can’t always be guaranteed and depends on the situation you’re in.
Currys Complaints Email
If you’d prefer to send your complaint in writing, you can email it to Currys at the following address: firstname.lastname@example.org. When you email your complaint, to ensure that they can answer it quickly, it’s best to include as much information as possible regarding the complaint, as well as personal details such as your name, address, a phone number, an order number or other purchase details you have.
Currys Complaints Procedure
When you phone to make a complaint to Currys they will take details of the complaint and ask you a series of questions to keep on your file. The customer advisor will try their best to resolve the complaint whilst you’re on the phone to them. However, this isn’t always possible and your complaint may need further investigation. In the event of this, the customer service team member will ask for the best way to contact you, and the best times of day to do so, and they’ll get back to you in due course with a resolution for your complaint.
Currys Head Office Address
|Head Office||DSG Retail Ltd, 1 Portal Way, London, W3 6RS|