The Thames Water complaints number can be used to make a complaint about the general company or it services, just call 0844 248 2562.
|Department||Contact Number||Opening Times|
|Complaints||0844 248 2562||Monday-Friday: 9am-5pm|
|Customer Service||0843 290 7106||Monday-Friday: 9am-5pm|
|Service Complaints||0843 218 9683||Monday-Friday: 9am-5pm|
|Staff complaints||0843 218 9684||Monday-Friday: 9am-5pm|
|Leak Complaints||0844 453 0213||Monday-Friday: 9am-5pm|
|Account complaints||0843 218 9685||Monday-Friday: 9am-5pm|
The complaints team can be called for any general complaints you have about Thames Water and their services. Just call the complaints number on 0844 248 2562, you may be transferred to a different department if they will be able to deal with your complaint better.
The customer services team can be contacted if you have any inquiries or problems that you would like help with. Simply call 0843 290 7106 to speak to a member of the team about any aspect of the company/services. You can also inquire about the complaints procedures and policies.
If you are unhappy with the services you have received from Thames Water you can call the service complaints team on 0843 218 9683. You will need to explain what part of their services are unhappy with and you can even suggest improvements for them to take into consideration.
If you have spoken to a member of the Thames Water team via phone call or email or you have recently seen a repair team in person as well as any other Thames Water staff and you had a negative experience with them you can call the staff complaints team on 0843 218 9684, you may need to give a description of the experience and any information you have about the staff member.
If you’re experiencing a leak or you have recently seen a leak or you have had a leak recently and you’re unhappy with what the repair team have done to fix it (or it is leaking again) you can call the leak complaints team on 0844 453 0213, they may organise for another repair team to come out and fix the leak.
The account complaints team deals with any complaints you may have about the account feature on the Thames Water website whether you can’t log in or you feel theres something missing you can complain about it by calling 0843 218 9685.