Thames Water

The contact number for Thames Water is available directly from their website at no or lower cost

0800 316 9800

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

The Thames Water complaints number can be used to make a complaint about the general company or its services, just call.

Department Opening Times
Thames Water Complaints Monday-Friday: 9am-5pm
Customer Service Monday-Friday: 9am-5pm
Service Complaints Monday-Friday: 9am-5pm
Staff Complaints Monday-Friday: 9am-5pm
Leak Complaints Monday-Friday: 9am-5pm
Account Complaints Monday-Friday: 9am-5pm

Thames Water Complaints

The complaints team can be called for any general complaints you have about Thames Water and their services. Just call the complaints number, you may be transferred to a different department if they will be able to deal with your complaint better.

Customer Services

The customer services team can be contacted if you have any inquiries or problems that you would like help with. Simply call to speak to a member of the team about any aspect of the company/services. You can also inquire about the complaints procedures and policies.

Service Complaints

If you are unhappy with the services you have received from Thames Water you can call the service complaints team. You will need to explain what part of their services are unhappy with and you can even suggest improvements for them to take into consideration.

Staff Complaints

If you have spoken to a member of the Thames Water team via phone call or email or you have recently seen a repair team in person as well as any other Thames Water staff and you had a negative experience with them you can call the staff complaints team, you may need to give a description of the experience and any information you have about the staff member.

Leak Complaints

If you’re experiencing a leak or you have recently seen a leak or you have had a leak recently and you’re unhappy with what the repair team have done to fix it (or it is leaking again) you can call the leak complaints team, they may organise for another repair team to come out and fix the leak.

Account Complaints

The account complaints team deals with any complaints you may have about the account feature on the Thames Water website whether you can’t log in or you feel there’s something missing you can complain about it by calling.