Arriva UK Bus

0843 557 4328

Arriva runs transport services across Europe, with Arriva UK Bus as one of its subsidiaries. Arriva UK Bus provides bus services across the north and south-east of England, Yorkshire, the Midlands and Wales. In addition, Arriva operates 20% of London’s bus services under Transport for London. Arriva buses are usually recognizable for their aquamarine colour.

Founded in 1938 as T Cowie, the Cowie Group rebranded as Arriva in 1997-1998. Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. If they ever disappoint, you can always contact them with your feedback using the details on this page.

Arriva UK Bus Contact Numbers

When you need to complain, ask a question, or find more information about services, call Arriva UK Bus on the following helpline numbers during Monday to Friday opening hours.

Department
Phone Number
Opening Times
Customer Services
0843 557 4328
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Student Travel
0843 208 2341
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Employer Travel Club
0843 208 2342
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Corporate Annual Travel Scheme
0843 208 2298
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Careers
0843 178 3442
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed
Advertising
0843 178 3443
(Mon-Fri) 8am – 6pm
(Sat-Sun) Closed

Customer Services

For everything relating to Arriva’s UK Bus services from A-Z, contact customer services on 0843 557 4328. Learn more about the bus routes and ticket options in your region. If you’re a senior or have a disability, you might want to check for allowances on the bus service. All Arriva buses are adapted for wheelchair users, as well as allowing some types of mobility scooters. If you’re over 60, find out how you can travel on Arriva buses for free.

Sometimes when you’re in a rush you might leave something behind, so call this number to report lost property. If somebody handed the item to the bus driver, Arriva will help you get it back. Delays can happen during peak traffic periods, but you can call for updates on how your bus schedule is affected. In the event that you need to make a complaint, call this number and Arriva will resolve it as quickly as possible. If your issue requires further investigation, a definitive response could take up to 10 days.

Student Travel

While Arriva offers daily MyTickets for 16 to 18-year-old students,  it also offers Student Savers. Universities, colleges, and schools can even subsidise Student Saver ticket schemes themselves to cover their campus area. Arriva will administer the scheme so the academic institution doesn’t have to handle the additional administration. Students can buy Saver tickets for unlimited travel covering one day, one week, one month, one academic term, or one academic year. Call 0843 208 2341 for information on Student Saver prices, and where and when to buy them.

Employer Travel Club

Smaller employers who may not have an internal HR team can join the Employer Travel Club for discounted monthly travel passes.  The organization pays an annual fee, and employees set up a direct debit with Arriva to pay for their discounted tickets. Arriva deals with all the administration so the employer doesn’t have to, even setting up a dedicated support site for employees. Call 0843 208 2342 to enquire about joining the Employer Travel Club. Once you’re a member of the Employer Travel Club, you’ll have a direct contact with Arriva to report any issues.

Corporate Annual Travel Scheme

Employers with staff benefits such as call centres, factories, and NHS Trusts can create travel plans with Arriva. Call 0843 208 2298 for advice on partnering with Arriva on an affordable travel scheme for employees. When the employer orders direct from Arriva, they provide travel passes which the employees can pay off monthly as an interest-free loan. Arriva even promotes the scheme for you, hosting an event at the location to get employees to sign up. If your organization is located on a popular bus route, then Travel Schemes are a great option.

Careers

Arriva invests in their workforce to train and develop employees, who often choose to stay with Arriva for their entire career. Arriva doesn’t just need drivers, there are roles for driving instructors, engineers and mechanics, depot managers, marketing and HR. Call 0843 178 3442 to register your interest in working for Arriva, and find out which vacancies are available and how to apply. You can also apply for a four-year engineering apprenticeship, or graduate schemes in general and engineering management.

Advertising

Looking for a unique opportunity to advertise your company to millions of people? Call 0843 178 3443 to speak with Arriva Bus UK about their specialist advertising partners. Exterion Media and Ticketmedia will design a campaign for you to broadcast your message. Advertising features both inside and outside of Arriva buses, with format flexibility to meet your budget. Arriva can even print your advert on the back of their tickets, so customers take the advert with them. Whether campaigns are local or national, advertising on buses is a great way to target a range of demographics.

Other Ways to Contact Arriva UK Bus

Arriva UK Bus runs a Twitter and Facebook profile for every region they operate in, in order to provide specified customer service. To contact Arriva UK Bus using social media, you can find the profiles for your region here. Following these pages for information updates can be very useful, especially during the ongoing industrial action in North West England.

Another option is to send an e-mail to Arriva UK Bus using either enquiries@arriva.co.uk customerservices@arriva.co.uk. Last of all, as it is the slowest method, you can write a letter to Arriva UK Bus customer services for free. You can find the two separate addresses for London and the rest of the country shown below. To escalate a complaint you can write to the Arriva Group at their head office. Remember that because this is not a Freepost address, you will have to pay for postage such as a stamp.

Department
Address
Arriva Bus UK Customer Services (Outside London)
Arriva Customer Services
FREEPOST ANG7624
Luton
Bedfordshire
LU4 8BR
Arriva Bus UK Customer Services (London Only)
Arriva Customer Services
FREEPOST ND6721
London
N22 4BR
Arriva Group Head Office
Arriva plc
Admiral Way
Doxford International Business Park
Sunderland
SR3 3XP
UK