ASOS

0843 557 3394

Contact ASOS on 0843 557 3394 to discuss your online orders. The online fashion brand began in England and grew into a global hub. ASOS delivers to over 140 countries around the world from centres in the UK, Europe, US, and China. With over 80,000 cutting-edge products available online, ASOS is the retailer of choice for fashionable 20-somethings.

ASOS Contact Numbers

Get in touch with the team at ASOS using the following numbers. Please check the opening hours below before you try to call. Keep scrolling to find more ASOS contact information.

Department
Phone Number
Opening Times
Orders
0843 557 3394
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Payments
0844 826 8382
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Delivery
0843 208 4613
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Returns
0843 208 4614
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Products
0843 208 2287
(Mon-Fri) 24/7
(Sat-Sun) 24/7
Technical Support
0843 557 5080
(Mon-Fri) 24/7
(Sat-Sun) 24/7

Orders

To speak to ASOS about an order, call them on 0843 557 3394. If you need to cancel an order, you can do it in your account as long as the “Cancel” button is available. You can also ask ASOS to do it for you, but they cannot cancel an order after a certain window of time. To amend an order, you have to cancel then place a new one. When you receive the order, call to report any missing, incorrect, or faulty items so that ASOS can investigate or send a replacement. Please note that you can only place orders online, and not over the phone.

Payments

Call 0844 826 8382 if you need more information about paying for an ASOS order, or you have a problem with a previous payment. ASOS can help you out with using promo codes, gift cards, and vouchers. If you lose a voucher, ASOS will try to issue a replacement. Call if you think you have been overcharged for an order. You can also call regarding the Price Promise policy for branded items. You could get a discount for your next order. ASOS can put you in touch with Klarna if you have an issue using their “buy now, pay later” system.

Delivery

ASOS offers several delivery options, such as Standard, Precise, Instant, Next Day, Premier and Click & Collect. If your parcel is nowhere to be found and the date is after the delivery estimate, call 0843 208 4613. Get help with tracking your order, if your chosen delivery service is trackable. ASOS can provide information and advice on delivery options within the UK and internationally. If you miss a delivery, you will have to arrange a redelivery with the courier yourself. ASOS usually relies on couriers such as Hermes, DPD, and Royal Mail.

Returns

If you sent an order back to ASOS over 7 working days ago and did not receive a notification e-mail, call 0843 208 4614. Report a missing refund after 10 working days, or any mistakes with your refund amount. Call for advice on the returns and exchanges policies and the return options available. If you lost your free returns label, create one online then print it off. You should indicate on your returns note if you want an exchange. Once ASOS refunds you, you will have to place a new order if you want the same item in another size or colour.

Products

For all enquiries about any of the products ASOS sells, call 0843 208 2287. The team can provide information about materials, sizing, and current availability. Unfortunately, ASOS usually doesn’t restock items once they sell out. For this reason, they won’t be able to tell you when an item may be available again. Find out about the company’s ethical sourcing policy before you buy for your reassurance. You can check if an ASOS make-up product is cruelty-free, vegan, or vegetarian-friendly to comply with your personal lifestyle standards.

Technical Support

If you’re having trouble using the desktop or mobile website or the ASOS app, call 0843 557 5080 for help. Report any technical issues you experience so that ASOS can try to fix them as quickly as possible. The team can give you some tips to see if there is a quick resolution on your end. Be sure to provide relevant information such as browser type and any error codes that pop up. Call for help if you cannot sign into your account after three tries so ASOS can unlock it for you. Ask ASOS to deactivate your account if you want to close it.

Press Office

As a popular global brand, ASOS is frequently in the news. Bloggers are always commenting on fashion, and national news outlets will pick up on viral trends. Send any media queries by e-mail to press@asos.com to contact the ASOS press team. They can direct you to the seasonal lookbooks and provide images and quotes. You can ask for more information on ASOS press releases, from consumer news to corporate responsibility. If you are a blogger hoping to partner with ASOS for promotional or affiliate purposes, just reach out and ask.

Careers

If you have an interest in fashion, why not work for ASOS? They encourage passion and innovation, whether you work in design, technology, marketing, or customer service. Visit the careers website to take a look at all the opportunities. There are many vital areas in fashion retail, so you should find something that matches your skill set. Even if you’re just starting out, ASOS offers placements for interns and graduates to get some experience in the business. Follow @ASOS_Careers for news and updates on the latest vacancies at ASOS.

Other Ways to Contact ASOS

Online support from ASOS is available 24/7. Whether you send a message on Facebook or Twitter, someone will be on standby ready to help. They can even reply to people in other languages as well as English. If you don’t use social media, simply send an e-mail. The ASOS team will reply to your messages as soon as they can. To speak to a person in real time, use the online live chat. If you want to make a formal written complaint, mail it to the customer services address below. Send corporate, legal, or media correspondence to the head office.

Department
Address
Customer Services
ASOS.com
Hercules Way
Leavesden
Watford
Hertfordshire
WD25 7GR
Head Office
ASOS plc
Greater London House
Hampstead Road
London
NW1 7FB
UK