Ocado

0843 208 2354

Contact Ocado on 0843 208 2354 with complaints about the online grocery store. Ocado is an online-only British retailer with no stores, offering home delivery from their warehouses.

Department
Contact Number
Opening Times
Ocado Complaints
0843 208 2354
Mon – Fri: 5.30am – 12am
Sat – Sun: 5.30am – 12am
Ocado Order Complaints
0843 208 2355
Mon – Fri: 5.30am – 12am
Sat – Sun: 5.30am – 12am
Ocado Delivery Complaints
0843 208 2309
Mon – Fri: 5.30am – 12am
Sat – Sun: 5.30am – 12am
Ocado Promotion Complaints
0844 248 2636
Mon – Fri: 5.30am – 12am
Sat – Sun: 5.30am – 12am
Ocado Smart Pass Complaints
0843 208 2309
Mon – Fri: 5.30am – 12am
Sat – Sun: 5.30am – 12am
Ocado Refund Complaints
0844 248 2636
Mon – Fri: 5.30am – 12am
Sat – Sun: 5.30am – 12am

Ocado Complaints

If you want to make a complaint to Ocado, then call the company on 0843 208 2354. You can complain to Ocado about their website if there are any issues with it, or about their products. Complain if they no longer stock a product or do not ever stock a product that you want to buy from them. Make suggestions for improvements that Ocado should use.

Ocado Order Complaints

Ordering with Ocado is supposed to be easy, but you can call 0843 208 2355 to complain if there is a problem with your order. You can complain about the inability to order over the phone, or a lack of confirmation e-mails when you order online. Complain if you are unable to edit or cancel your Ocado order before the cut-off through your online account or app.

Ocado Delivery Complaints

Call 0843 208 2309 to make complaints about Ocado delivery. You may be unhappy about their delivery area if you cannot order from them. Or you might want to complain about the cost of delivery or availability of delivery slots. Complain about delivery reminders or unprofessional Ocado drivers. You can also complain about changing or missing deliveries.

Ocado Promotion Complaints

Ocado often has special deals such as multi-buys or offers incentives like free delivery or discounts the more you shop. Products and offers are subject to availability, but you can call 0844 248 2636 if you want to complain about a promotion. You should complain if you do not receive an offer as advertised, especially if this inconvenience happens frequently.

Ocado Smart Pass Complaints

If you are a regular Ocado shopper, or just every now and then, you might be a Smart Pass customer. Call 0843 208 2309 if you have any complaints about the Smart Pass free trial. If you do not receive your free samples, Ocado magazine copies, or exclusive discounts, then complain to Ocado. You can complain about problems renewing, upgrading, or cancelling.

Ocado Refund Complaints

Ocado should accept non-perishable items in resaleable condition within 14 days if you contact them to organize a return. If the item is perishable then you can only ask for a refund if there is something wrong with it. Call 0844 248 2636 to complain about faulty products for a refund. Or complain about missing products or unsuitable substitutions.