ITV

ITV logo

ITV Contact Numbers:

ITV Phone Number
Head Office 0843 557 4825
ITV Ofcom Complaints 0844 826 8065
This Morning Complaints 0844 826 8065
ITV Advert Complaints 0844 826 8065
I’m a Celebrity – Get Me Out of Here! 0844 826 8065

ITV Head Office Address:

Department Address
Head Office The London Television Centre
Upper Ground
London
SE1 9LT

ITV Phone Line Opening Hours:

Day Time
Mon- Fri 9am – 5pm
Saturday 9am – 5pm
Sunday 10am – 4pm

Reasons to call the ITV complaints line:

  • You have seen something inappropriate or not child-friendly played on ITV before the watershed
  • You heard or saw something politically incorrect on an ITV programme
  • ITV did not play a programme at the right time
  • You heard incorrect information given on ITV news
  • You took offence to a new programme that is being aired by ITV
  • An ITV programme was cut short due to technical difficulties
  • I cannot get the ITV player service to work in my area

ITV News Complaints

ITV News airs every single day with their main show being at 6pm. The ITV News is tailored to the area in which you are watching it, usually by region, for example ‘North West Tonight.’ They have an important job of explaining current affairs and breaking news to their viewers with both passion and sensitivity. If you feel anything inappropriate was discussed on ITV news then you should call the complaints line, where your complaint will be investigated. ITV news values its viewers and is aware it is very much a family show that is aired early evening. They would not want anyone to be offended by what they are showing on their channel. if they are about to show an image or read a news report containing details that viewers may find distressing, the presenter of the evening will always warn his/her audience for a chance to change the channel if you feel you may become upset. If you have been watching the news and feel that this message was not conveyed before explicit details were brought on air, then you should call the complaints line so that the mistake can be looked into and rectified.

This Morning Complaints

This Morning is a popular daytime television lifestyle show that airs every weekday from 10am. The show discusses a mixture of serious issues, topical debates and includes entertainment such as cookery classes, showbiz news and live competitions. The show is currently presented by Holly Willoughby and Philip Schofield and has thousands of regular viewers. Due to the time of the show, the presenters must be aware that children may be watching and so if you see anything inappropriate such as bad language the ITV complaints number must be notified. If anything aired on This Morning is seen as offensive or unsuitable, an apology will be issued on air. This Morning also offer a money saving feature with martin lewis where viewers are informed of the best offers to buy at the moment and gives any discount codes that you can use in selected stores. If you find any of this information to be incorrect or the code you have been given does not work, then please call the ITV complaints line. A recent controversy that aired on This Morning was a feature about pole dancing for young girls, not as something with sexual connotations but as a hobby to keep fit. This received hundreds of complaints to Watchdog, who eventually dismissed them as they saw it as appropriate viewing.

ITV Ofcom ComplaintsComplaints to Ofcom

You may make a complaint to Ofcom about a TV programme that has already been broadcast (Ofcom cannot comment on TV programmes that have not already been broadcast as they do not watch them before they go on air). ofcom have a complaint form that is on their website where you can explain in detail what you saw on the ITV channel that offended you. Ofcom are often complained to for the use of bad language before 9pm. After 9pm viewing is classed as adult, so it is the decision of the parents as to whether or not they will allow their children to watch it after this time. Any programmes that can be viewed on ‘catch up’ on the ITV Player will require a parental guidance pin code or password. If you find that this message did not appear or that your password is not working then please call the ITV complaints line.

ITV Advert Complaints

Like any television channel, ITV has to comply with the laws of advertising when it comes to ad breaks between their TV shows. Ad breaks typically occur every 15 minutes and last around 3 minutes, a viewer is sometimes able to skip them when watching an ITV show on ‘catch up’ or ‘on demand’. Ofcom is generally the handler of ITV complaints particularly if the advert is a trailer for a new programme/series or a new product, but if you call the ITV complaints line about anything offensive/incorrect you might see in an advert, the nature of the complaint and the type of advert it was about will be passed onto the correct adviser.

ITV Complaints Commission

Contacting the complaints line will see your complaint is dealt with correctly, but if you would prefer to write, you can put all of the details of your issue into an email and send it to:

viewerservices@itv.com

If you have done this and not so far received a reply, call the complaints line to re-address the issue. ITV love to hear from you and consider any feedback as important, and want to hear complaints whether they are about viewing or connection issues.

Additional ITV services:

ITV PlayerITV Hub

The ITV player is a great way to watch any of the shows you missed, online. The feature is also available as an app. Once you have created a log in to the ITV player you are given access not only to all the ITV shows that have been on in the past week, but also series that you can watch in full, as well as controversial and insightful documentaries that stay on the player for around 28 days. Your account is tailored to you and so when you log in, ITV recognises your preferences and suggests shows based on these. As previously mentioned, any shows that were originally aired after the watershed (9pm) will ask for a password for parental control purposes, when requested to be played. The ITV player recently changed its name to the ‘ITV Hub’ where you can find all of your favourite shows, with the most popular listed. The ITV player allows you to browse through different categories such as ‘dramas and soaps’, ‘factual’ and ‘sport’ with many shows in each one. You can also visit the separate news category to catch up with what’s going on. Not sure what genre you want to watch? You can simply browse the shows from A-Z.

Watching ITV Live

This is a new addition to the ‘ITV Hub’ that allows you to watch ITV live from your laptop or computer and also includes a timetable of programmes so you can see exactly what is on and when. This free live TV concept is great for people that do not have televisions and will see more and more people simply watching television online.

About ITV

ITV was launched in 1955 as a commercial TV network for the United Kingdom and is formally named Independent Television. For those watching it from a television it is typically found on ‘channel 3’ or ‘103’ for most cable  TV’s. Over the years ITV has developed to have partnering channels such as ‘ITV+1’, ‘ITV2’, ‘ITV2+1’ and ‘ITVBe’. Its current, slightly more colourful, logo was created in January 2013.

 

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