0843 320 9670

About Nandos

Famous for its trademark peri-peri chicken, Nando’s is a popular restaurant chain that was first established in South Africa in 1987. Since it was first established, it has grown significantly and it now has 1000 outlets in 30 different countries. It is extremely popular and it is not uncommon to see a queue outside, particularly during the weekend. Now, not only is it a chain of restaurants, they also sell their famous sauces and marinades in popular British supermarkets such as Tesco, ASDA and Morrisons so you can recreate a Nando’s dish, at home. Specialising in flame-grilled chicken, Nando’s serves its chicken in wholes and halves as well as in wraps, burgers and pittas. Their menu is fairly extensive and you can also choose the intensity of spice on your dish. Its first UK restaurant opened in 1992 in a West London suburb  – they now have over 280 branches in the UK and Ireland and around 60 of these are Halal.

Nandos Contact Numbers

Department Contact Number Opening Hours
Customer Services  0843 320 9670 Mon-Fri 8am-7pm, Sat 9am-1pm
Food and Drink Complaints  0843 596 3316 Mon-Fri 8am-7pm, Sat 9am-1pm
Delivery and Collection  0843 596 3317 Mon-Fri 8am-7pm, Sat 9am-1pm
Black Card Enquries  0843 596 3318 Mon-Fri 8am-7pm, Sat 9am-1pm

Customer Services

If you would like to call the Customer Services with Nandos in order to make a complaint about a service you have received, or just to make a general enquiry, you can call them on 0843 320 9670.

Food and Drink Complaints

Obviously, the best part about Nando’s is their menu – whether you are after a full or half a Peri-Peri chicken, a wrap or pitta, a burger or even a steak roll there is something for everyone. The menu also does a range of great, healthy choices, so you can enjoy a Nando’s, without breaking the diet. Vegetarian options are also available on the Nando’s menu and they include the spicy soya and tomato burger available on a burger bun, pitta and a wrap and the spicy bean wrap. A vegetarian burger alternative is also available in the form of a portabello mushroom and grilled halloumi. Nando’s also offers a range of sides to have with your main meal. From regular sides such as chips with Peri Peri salt, spicy rice and garlic bread to ‘Fino’ sides such as sweet potato wedges, sweet potato mash and chargrilled veg. The options and meal combinations available off the menu really are endless and all of the fizzy drinks are bottomless, meaning you buy one and you can refill as many times as you like. Whilst this might all look great, if you have eaten at Nando’s and were less than impressed with the food you were served, then you can call the number in the heading above. Nando’s are keen for feedback from their customers so if you are not satisfied with something you have eaten, they would really like to know about it. In order to complain, call the complaints team on  0843 596 3316. Be sure to mention the store you visited, what you ate and what didn’t meet your standards when calling this number and speaking to the team.

Delivery and Collection

Nando’s delivery is still a fairly new concept that is being trialled in certain parts of the UK, however, the collection service has been around for quite some time. You can order your Nando’s takeout online or over the phone and then head to your local restaurant to collect it and enjoy it at home. If you would like to order from your local Nandos store, you can do so by calling the delivery service on 0843 596 3316.

Black Card Enquiries

The Nando’s ‘high five’ black card is an exclusive card that entitles its owner to unlimited free chicken. However, the card is extremely exclusive and it is not exactly clear how to get hold of one. Nando’s do have an excellent loyalty system though and a loyalty card is a lot easier to find – simply apply for one online or pick one up next time you’re at a restaurant. The card is marked every time you make a trip to Nando’s and you will be offered ‘rewards’ every time you purchase a meal. Once you have enough points, the ultimate reward is a free full chicken plus two sides of your choice! If you have used this service and have not received the rewards that you are entitled to, then please call the enquiries line above. If you would like to inquire about obtaining a black card, you can do so by calling the designated black card helpline on 0843 596 3318.