The contact number for Nando's is available directly from their website at no or lower cost

020 3974 2182

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Disappointed with the service you received at Nando’s or was your peri-peri chicken not up to scratch? You can phone the number to make a complaint about Nando’s.

Nando’s Complaint Numbers

Department Opening Hours
Customer Services Mon-Fri 8am-7pm, Sat 9am-1pm
Food and Drink Complaints Mon-Fri 8am-7pm, Sat 9am-1pm
Nando’s Restaurant Complaints Mon-Fri 8am-7pm, Sat 9am-1pm
Staff Complaints Mon-Fri 8am-7pm, Sat 9am-1pm
Takeaway Complaints Mon-Fri 8am-7pm, Sat 9am-1pm
Nando’s Reward Complaints Mon-Fri 8am-7pm, Sat 9am-1pm

Nando’s Customer Service Complaints

If you would like to call the Customer Services with Nando’s in order to make a complaint about a service you have received, or just to make a general enquiry, you can call them. When you phone this number provide as much detail as possible regarding your complaint and they’ll do their best to get it resolved quickly for you.

Nando’s Complaints Procedure

When you call to complain about Nando’s, the customer service team will do their best to ensure that your complaint is answered and resolved there and then. However, depending on the nature of your complaint this may not always be possible and they will try to get back to you as soon as possible with their answer. If they can’t answer your complaint on the day, they’ll ask for some contact information from you, the best way to get in touch and the best time of day to do so as well.

Nando’s Complaint Email

Unfortunately, there isn’t a direct email for you to use to send your complaint on email to Nandos. Instead, you’ll have to use their contact form via their website, which is similar to an email in that you don’t have to speak to anyone on the phone. Just fill in the details on the website in the boxes provided and someone will get back to you in due course.

Food and Drink Complaints

Obviously, the best part about Nando’s is their menu – whether you are after a full or half a Peri-Peri chicken, a wrap or pitta, a burger or even a steak roll there is something for everyone. The menu also does a range of great, healthy choices, so you can enjoy a Nando’s, without breaking the diet. Vegetarian options are also available on the Nando’s menu and they include the spicy soya and tomato burger available on a burger bun, pitta and a wrap and the spicy bean wrap. A vegetarian burger alternative is also available in the form of a portabello mushroom and grilled halloumi. Nando’s also offers a range of sides to have with your main meal. From regular sides such as chips with Peri-Peri salt, spicy rice and garlic bread to ‘Fino’ sides such as sweet potato wedges, sweet potato mash and chargrilled veg. The options and meal combinations available off the menu really are endless and all of the fizzy drinks are bottomless, meaning you buy one and you can refill as many times as you like. Whilst this might all look great, if you have eaten at Nando’s and were less than impressed with the food you were served, then you can call the number in the heading above. Nando’s are keen for feedback from their customers so if you are not satisfied with something you have eaten, they would really like to know about it. In order to complain, call the complaints team. Be sure to mention the store you visited, what you ate and what didn’t meet your standards when calling this number and speaking to the team.

Nando’s Restaurant Complaints

Call the number to make a complaint about a specific Nando’s restaurant you have visited. When you call this number you can make complaints about the cleanliness of the space, such as if all of the cutlery, glasses or plates that you were served with were dirty, or the self-service drinks machine didn’t look clean or the drinks tasted off. You can also call this number to complain about the lack of facilities available at a specific Nando’s you have visited. When you call to complain it’s important that you provide details of the location you visited, as well as information such as the date and time you visited the restaurant.

Staff Complaints

If you’d like to make a complaint about a staff member at Nando’s you can phone the number. When you call this number explain as much detail as possible as to why you’re complaining, such as if they were rude to you, weren’t particularly helpful, or left you feeling intimidated in any way. When calling to make your complaint it’s not imperative to have the staff member’s name, but it can be helpful. If you don’t have their name, give a description of the person, as well as information such as the Nando’s you were in, the date and time of your visit too.

Takeaway Complaints

You can call the number to make complaints about the takeaway service that you have used from Nando’s. You can call this number if you waited an unreasonably long time for your order to come through, when it arrived it was incorrect or missing lots of things you paid for, or the food was cold when you finally got it.

Nando’s Reward Complaints

Dial the number to make a complaint about Nando’s Rewards. You can phone this number to complain if you’re missing one of your rewards or if one of your purchases isn’t registered.