Buy As You View

0844 248 3662

Please call 0844 248 3662 if you would like to make a complaint to Buy As You View, you can phone this number to complain about the products you have purchased, delivery issues, service or anything else.

Buy as you View Complaint Numbers

Buy as you View Phone Number Opening Hours
Complaints 0844 248 3662 Monday till Friday 8.30am till 5.30pm
Product complaints 0843 557 5210 Monday till Friday 8.30am till 5.30pm
Payment complaints 0844 248 2602 Monday till Friday 8.30am till 5.30pm
Service complaints 0844 248 3661 Monday till Friday 8.30am till 5.30pm
Smart Meter complaints 0844 248 3662 Monday till Friday 8.30am till 5.30pm

Complaints

There may be a number of reasons as to why you wish to complain to Buy and View and if you have a complaint, you should contact the complaints number. The Buy and View complaints department can also be accessed online, where you will be asked to fill in a complaints form. This complaints form will ask for your contact details (name, address, email etc) as well as your customer account number and a brief description of why it is that you are complaining. Please call 0844 248 3662 if you have submitted complaints form online and received no response. Please note that if you don’t pay what you are required to, then Buy as you View does reserve the right to repossess the product. If you have submitted a complaint to Buy as you View you can expect to receive a response within 72 hours. Please call 0844 248 3662 if you have not received a response within this time. If you receive a response to your complaint from Buy as you View and are still not happy with the outcome, you can take your complaint further by referring it to the financial ombudsman service. This is a free, independent service and will help to resolve your financial complaint.

Buy As You View Complaints Email

There isn’t an email for you to send your Buy As You View complain to, however, you can contact them in a similar way using the contact form on their website. Simply fill out the information in the boxes provided, and someone will get back to you in due course with their resolution or details on what they can do for your complaint.

Product complaints

If you’d like to make a complaint regarding a Buy as you View product you can call the number 0843 557 3691. When you phone this number the advisor will take details of your complaint, and explain what they can do for you in this situation. You might wish to call this number to complain about the quality of the product you have purchased from them, or you might want to complain about a product that keeps breaking or isn’t working to the best of its advantage.

Payment complaints

Make a complaint regarding the payments to Buy As You View on the phone number 0843 557 5210. When you call this number the team will take details relating to the payment methods accepted by them. If you have issues making payments through your TV box then you can call this number to complain and see if there’s anything that can be done to change this.

Service complaints

Call 0844 248 2602 to make a complaint to Buy As You View regarding the service you received from them. You can call this number to complain about any issues relating to the service you received from them, if you don’t think it was up to standard.

Smart Meter complaints

If you’d like to make a complaint regarding the Buy As You View Smart Meter you can call the number 0844 248 3661. When you phone this number you can make a complaint relating to the smart meter that has been installed on a TV in your home in order for you to pay for your product.

Buy As You View Complaints Procedure

When you make a complaint to Buy As You View, you will need to provide the following details for them to process your complaint. You must include details including your full name, address with postcode, a telephone number, your date of birth, as well as much information relating to your complaint as possible.

Once they received your complaint on email, in a letter, or heard about it on the phone from you, they’ll reply with an acknowledgement of the complaint, and you’ll be given a complaints number. If the complaint needs to be investigated they’ll explain what will happen and when you can expect to get a response from them. After the investigation has been completed they’ll write to you with their final response and what is going to be done.

If you’re not happy with the response, or it takes Buy As You View longer than eight weeks to resolve the complaint, you can then take it to the Financial Ombudsman Service. The free, independent service will aim to resolve your complaint for you.

Buy as you View Complaint Address:

Department Address
Complaints
Customer Service Department
Buy As You View
Kingsway Buildings
Kingsway
Bridgend Industrial Estate
Bridgend
CF31 3RY