The contact number for Buy As You View is available directly from their website at no or lower cost
Call Connection, Calls cost 7p per minute plus your standard network charge.
Please ensure you have the bill payers permission before calling.
This website provides hard to find phone numbers as a call connection service, and is not associated with the company.
Please call if you would like to make a complaint to Buy As You View, you can phone this number to complain about the products you have purchased, delivery issues, service or anything else.
Please note that Buy As You View has gone into administration and is no longer collecting payments or offering services from 4th June 2019. If you purchased a product from Buy As You View then you do not have to return it, but they won’t repair or replace faulty items. Any customer debt to Buy As You View (including arrears) is now cancelled. Check their website for further information about this.
Buy As You View Complaint Numbers
|Buy As You View||Opening Hours|
|Complaints||Monday till Friday 8.30am till 5.30pm|
|Product Complaints||Monday till Friday 8.30am till 5.30pm|
|Payment Complaints||Monday till Friday 8.30am till 5.30pm|
|Service Complaints||Monday till Friday 8.30am till 5.30pm|
|Smart Meter Complaints||Monday till Friday 8.30am till 5.30pm|
Buy As You View Complaints
There may be a number of reasons as to why you wish to complain to Buy and View and if you have a complaint, you should contact the complaints number. The Buy and View complaints department can also be accessed online, where you will be asked to fill in a complaints form. This complaints form will ask for your contact details (name, address, email etc) as well as your customer account number and a brief description of why it is that you are complaining. Please call if you have submitted complaints form online and received no response. Please note that if you don’t pay what you are required to, then Buy as you View does reserve the right to repossess the product. If you have submitted a complaint to Buy as you View you can expect to receive a response within 72 hours. Please call if you have not received a response within this time. If you receive a response to your complaint from Buy as you View and are still not happy with the outcome, you can take your complaint further by referring it to the financial ombudsman service. This is a free, independent service and will help to resolve your financial complaint.
Buy As You View Complaints Email
There isn’t an email for you to send your Buy As You View complain to, however, you can contact them in a similar way using the contact form on their website. Simply fill out the information in the boxes provided, and someone will get back to you in due course with their resolution or details on what they can do for your complaint.
If you’d like to make a complaint regarding a Buy as you View product you can call the number. When you phone this number the advisor will take details of your complaint, and explain what they can do for you in this situation. You might wish to call this number to complain about the quality of the product you have purchased from them, or you might want to complain about a product that keeps breaking or isn’t working to the best of its advantage.
Make a complaint regarding the payments to Buy As You View on the phone number. When you call this number the team will take details relating to the payment methods accepted by them. If you have issues making payments through your TV box then you can call this number to complain and see if there’s anything that can be done to change this.
Call to make a complaint to Buy As You View regarding the service you received from them. You can call this number to complain about any issues relating to the service you received from them, if you don’t think it was up to standard.
Smart Meter Complaints
If you’d like to make a complaint regarding the Buy As You View Smart Meter you can call the number. When you phone this number you can make a complaint relating to the smart meter that has been installed on a TV in your home in order for you to pay for your product.
Buy As You View Complaints Procedure
When you make a complaint to Buy As You View, you will need to provide the following details for them to process your complaint. You must include details including your full name, address with postcode, a telephone number, your date of birth, as well as much information relating to your complaint as possible.
Once they received your complaint on email, in a letter, or heard about it on the phone from you, they’ll reply with an acknowledgement of the complaint, and you’ll be given a complaints number. If the complaint needs to be investigated they’ll explain what will happen and when you can expect to get a response from them. After the investigation has been completed they’ll write to you with their final response and what is going to be done.
If you’re not happy with the response, or it takes Buy As You View longer than eight weeks to resolve the complaint, you can then take it to the Financial Ombudsman Service. The free, independent service will aim to resolve your complaint for you.
Buy As You View Complaint Address
Customer Service Department
Buy As You View
Bridgend Industrial Estate