Buy As You View

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Buy as you View Contact Numbers:

Buy as you View Phone Number
Head Office 0843 557 3691
Buy as you View Complaints UK 0843 557 3691
Buy as you View Payments 0843 557 5210

Buy as you View Phone Line Opening Hours:

Day Time
Mon- Thursday 8am – 7pm
Friday 8am – 8pm
Weekend Closed (web support out of hours)

Buy as you View Head Office Address:

Department Address
Head Office
Buy As You View, 3-4 Kingsway, Bridgend CF31 3RY

Reasons to call the Buy as You View Complaints Line:

  • My monthly payments have increased and I am unsure why
  • A product I have purchased is faulty/damaged/broken
  • I applied online to be a Buy as you View customer and received no response
  • Buy as you View have taken a payment out of my account and I am unsure why
  • Buy as you View are not returning my calls or emails
  • I would like to dispute my Buy as you View Payment agreement
  • I have ordered a product from the Buy as you View website and it has not arrived
  • My coin repayment system is broken/not working
  • I have accidentally disconnected my Smart Meter
  • Buy as you View have restricted my TV viewing, even though all of my bills and payments are up to date
  • I overpaid in my smart meter but have not received a rebate
  • My item was not delivered on the day agreed in the order process
  • You were charged for a late Direct Debit payment and are owed compensation

Buy as you View Complaints Department

Buy as you View is an online service that attaches a smart meter to your TV which then enables you to pay off any product you have purchased from them in monthly instalments. The money is inserted into your smart meter which consequently runs off the payments. The money is then collected from the meter by a home visitor – and any money that is left over will be given to you as a rebate. Thanks to this system, creators are arguing that it is a great way to save money as well as affording essential appliances at the same time. However, whilst the system is seemingly straightforward, Buy as you View has not been without its fair share of complaints, no matter how committed the brand claim to be to its customer service. There may be a number of reasons as to why you wish to complain to Buy and View and if you have a complaint, you should contact the complaints number. The Buy and View complaints department can also be accessed online, where you will be asked to fill in a complaints form. This complaints form will ask for your contact details (name, address, email etc) as well as your customer account number and a brief description of why it is that you are complaining. Please call this contact number if you have submitted a complaints form online and received no response. Please note that if you don’t pay what you are required to, then Buy as you View does reserve the right to repossess the product.

Man watching smart meter TVBuy as you View Customer Care

Buy as you View do care about the wellbeing of their customers and want each and every person to enjoy their services. However, if you do have a complaint, it is an indicator that everything was not as you expected, and they would like to help you resolve that. Buy as you View is essentially a loan company and therefore they are committed to responsible lending. If you have any questions before you commit to buying your product, you can call the contact number or view the Frequently Asked Questions section on the website. Once you have purchased your item and begin your weekly payments, you can be under the reassurance that Buy as you View will not charge late fees and should you fall into arrears you will be treated with empathy and respect and converse with members of staff who are trained especially for these situations. You will be given 14 days notice when you enter arrears before your TV is blocked. If you have been blocked before this time or feel you have been treated unfairly, please call the complaints number.

Buy as you View Complaints Email

If you would prefer to email a complaint to the Buy as You View complaints department, rather than phone the number, you can do so. Complaints must be emailed to:

customer.services@bayv.co.uk

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Buy as you View Complaints Procedure

If you have submitted a complaint to Buy as you View you can expect to receive a response within 72 hours. Please call the complaints number if you have not received a response within this time.

If you receive a response to your complaint from Buy as you View and are still not happy with the outcome, you can take your complaint further by referring it to the financial ombudsman service. This is a free, independent service and will help to resolve your financial complaint.

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Additional Buy as you View Services:

Buy as you View Mobile Phones

Buy as you View have two types of mobile phones on their website that are available to purchase on finance. These are the Samsung Galaxy A3 with a cash price of £419.99 and the Vodafone Smart First 6 with a cash price of £99.99. Each of the mobiles have hi-tech features and cameras. For the Vodafone model, you can purchase it for a payment of £1.60 per week for a total of 104 weeks  and the Samsung comes in at slightly pricier – £6.71 per week for two years. If you have purchased any of these mobile phones and are experiencing problems whilst paying your contract, then please call the complaints number.

Buy as you View Electronics

As well as mobile phones, there are also other electronics available from Buy as you View including iPads and tablets, games consoles and laptops. One of the laptops available to buy is the Toshiba Click 10 that has a detachable keyboard and the latest version of Windows, Windows 10. The pay weekly deals on electronics are a great way of not missing out on the latest technology just because you can’t afford it. Please note that all electrical goods that are purchased from Buy as you View must be covered against theft and damages under your home insurance or EPS cover purchased from Buy as you View at an additional cost. Please call the complaints line for further insurance information.

Buy as you View Catalogue

The pay weekly catalogue is a great way of browsing all of the items that Buy as you View has on offer to its customers. The catalogue can be viewed online or downloaded in PDF format. The catalogue is updated regularly and you will soon be able to view the Christmas one online. The catalogue displays a range of products including electronics, home appliances and furniture.