TV Licensing

0844 257 4493

Contact TV Licensing on 0844 257 4493 with enquiries and complaints about TV licences. In the UK, every property must pay for a licence to watch and record broadcast television and to use BBC iPlayer. You could receive a fine of up to £1,000 for doing this without paying for a licence. This licence covers all devices, including computers, mobile phones, and tablets.

Department
Contact Number
Opening Times
TV Licensing
Complaints
0844 257 4493
Mon – Fri: 8.30am – 6.30pm
Sat: 8.30am – 1pm
Sun: Closed
TV Licence Payment
Complaints
0844 257 4494
Mon – Fri: 8.30am – 6.30pm
Sat: 8.30am – 1pm
Sun: Closed
TV Licence Savings
Card Complaints
0844 257 4495
Mon – Fri: 8.30am – 6.30pm
Sat: 8.30am – 1pm
Sun: Closed
TV Licence Refund
Complaints
0844 257 4496
Mon – Fri: 8.30am – 6.30pm
Sat: 8.30am – 1pm
Sun: Closed
TV Licence Concession
Complaints
0844 257 4497
Mon – Fri: 8.30am – 6.30pm
Sat: 8.30am – 1pm
Sun: Closed
TV Licence Update
Complaints
0844 257 4498
Mon – Fri: 8.30am – 6.30pm
Sat: 8.30am – 1pm
Sun: Closed

TV Licensing Complaints

Contact TV Licensing on 0844 257 4493 to report issues and get support regarding your TV Licence if you are responsible for paying for it at your property. You could call to complain about misinformation surrounding the TV Licence if this has a negative impact on you. Call to report phishing scams if you receive fake communications about your TV Licence, such as letters, texts, or e-mails. Complain if you do not receive payment and renewal reminders.

TV Licensing Payment Complaints

The most common reason for complaints about TV Licensing is payment for the licence. Call 0844 257 4494 to complain about paying for your TV Licence if there is a problem. This could be an issue with your payment card if you have one. You can complain if you paid for the licence and then they contact you saying that you still need to pay. Call and complain if you are struggling with your payments and you want to adjust your plan or payment dates.

TV Licensing Savings Card Complaints

Anyone with a valid TV Licence can apply for a Savings Card to help them pay for their next licence renewal. If you return old saving stamps and they refuse to redeem the cash value, call 0844 257 4495 and complain. Or call this number to complain if you do not receive the card or cannot access your account to check the balance. Complain if your balance is not accurate and payments are missing, or you don’t receive your next licence automatically.

TV Licensing Refund Complaints

You can cancel your licence if you are moving and it is already paid for at the new address. If you already paid the annual fee but then you cancel, they should give you a refund. This covers the date of cancellation to the date of expiry. Call 0844 257 4496 to complain if they fail to cancel your licence or if they calculate your refund incorrectly. Complain if they deny your refund request when you are eligible. You can also complain about delayed refunds.

TV Licensing Concession Complaints

Some concessions are available for certain people. Call 0844 257 4497 to complain if you are eligible for a TV Licence discount but they rejected your application. For example, you should be able to apply for an over-75 free licence in advance if you are 74. Complain if you were not made aware of concessions that you are eligible for and think you are entitled to a refund. Complain if you do not receive this refund or about the lack of discounts for others.

TV Licensing Update Complaints

If you have trouble trying to update your details for your TV Licence, call 0844 257 4498 to complain. This includes if you were given the wrong TV Licence number. You can complain if you submit changes to your name, address, communication preferences, contact details, or payment details and the TV Licensing company does not update them, especially if this results in errors, accusations, or even fines. Complain about problems when moving home.