If you are expecting a delivery from Hermes, they should alert you by e-mail or text when your parcel is out for delivery. This will depend on the contact information that you gave to the sender. You can track the status of your delivery online by entering your 16-digit parcel reference number. The tracking information will tell you whether they left your parcel in a safe place or they will attempt redelivery the next day. The Hermes courier should leave a missed delivery card with this information for you, too. They will make 3 delivery attempts.
Hermes Missed Delivery
On the day of your delivery, Hermes should contact you with a 4-hour time window. They cannot give you a more specific time, and you cannot change the time window. If you are not at home when the courier attempts to deliver your parcel, then they will either leave it somewhere else or redeliver it the following day. They should leave a card in your letterbox confirming how you can get your parcel. They should not leave your parcel elsewhere if it requires a signature. After 3 failed delivery attempts, Hermes will return it to the sender.
Hermes Contact Courier
Hermes couriers are self-employed and use their own phones. This means that Hermes cannot give you their contact details, and the courier is not obligated to leave their phone number on a missed delivery card. However, they might do so at their own discretion. The courier will have a specific delivery route, so they might not be able to attempt redelivery on the same day. If they provide their number, you can contact them directly to arrange the redelivery. You can provide more detailed instructions on where to leave it if you are not in.
Hermes Divert Parcel
Even if the courier does not leave their contact number, you can contact Hermes customer services on the number 0843 557 5171 to arrange a redelivery. You can request that they leave your parcel with a certain neighbour or in a specific safe place if you are not there to accept the delivery. A safe place is usually a porch, shed, or garage, and should never be a doorstep, garden, or bin. You can access your parcel’s delivery history online using the tracking number, then choose one of the options to divert your delivery. Contact the retailer if you need to change the address.
Parcels will only be available for collection from a Hermes ParcelShop if you chose that as the delivery option at the time of ordering. You cannot decide to swap to home delivery, or from home delivery to a collection from a ParcelShop. Hermes depots are not open to the public, so you cannot collect a parcel from Hermes that way either. Instead, you will have to divert the parcel to a neighbour or safe place then collect it from there as soon as you can. Contact Hermes if delivery was not attempted, there was no card, or your parcel is missing.