Citizens Advice Bureau complaints procedure

If you’re unhappy with the service you received from your local Citizen Advice office then you can make a formal complaint with the hopes that next time you visit your experience is more pleasant.

Here’s the complaints procedure Citizens Advice follow so you know what to expect from them.

Calling Citizens Advice to make a complaint

You can phone the Citizens Advice to make your complaint by calling the number 0843 208 0982. When you phone this number you will need to give some details of the local office you visited, as well as a description of the incident that left you feeling upset or annoyed.

Email your complaint to Citizens Advice

You can also send your complaint to the Citizens Advice via an email, you can send it to the address: You will need to provide as much detail as possible in your email about your complaint, as well as providing details of the best way they can get back in touch with you, whether you’d prefer an email, a letter or a phone call to explain what is happening with your case.

Send your complaint to Citizens Advice in a letter

It is also possible to send your complaint in a letter, you will have to send this letter to your local Citizens Advice Office that you are making the complaint about. You can address your letter to the manager or the chair. They will then investigate your complaint and come back to you in due course with what is going to happen as a result of the investigation and your complaint.

Fill in the feedback form for your complaint online

If you’d prefer you can also fill in the feedback form online to make your complaint regarding the Citizens Advice. The form prompts you with the information you need to provide and will submit it directly to them for them to look into and get back to you.

Citizens Advice complaints form

Citizens Advice Bureau complaints procedure

When you make your complaint, it will be investigated, either by the manager or chair of a local office, or at the national office, depending on how you choose to complain.

Once they’ve investigated the complaint, and if it is upheld you will receive a full apology regarding the incident.

If they can, they’ll provide details of how they plan to put your complaint right, and if there are any new procedures in place to prevent this type of thing from occurring again.

The Citizens Advice aim to get all complaints resolved within 8 weeks, however, if this is not possible, they will contact you and explain any delay and keep you up to date with what’s happening in your specific case.

Once you get a reply from them with the outcome of your complaint, if you’re not happy with how it’s been resolved, you can ask for a further review of the complaint.

A review of your complaint will be carried out under the direction of the Citizens Advice chief executive. Once you get a reply from these, if you’re still not happy with what response is given, you can then escalate your complaint to an independent adjudicator.

The independent adjudicator will look at your complaint separately from Citizens Advice. If you want to escalate your complaint to them, you will have four weeks from the time of receiving your review from the Citizens Advice to take it to the adjudicator.

The best ways to make a complaint to Asda

You can make a complaint to Asda if you’ve been left disappointed with the service you received from one of their staff members in store, one of their delivery drivers, a specific product or anything else.

There are multiple ways you can make your complaint to Asda and get it heard and resolved quickly.

0843 290 7199

Phone Asda to complain

The quickest and easiest way to get Asda to listen to your complaint is by calling them on the phone number 0843 290 7199. When you call this number the customer advisor will have no choice but to make a file relating your complaint, and get it resolved within a timeframe. When you phone this number they will aim to get your complaint resolved then, however, in certain circumstances, it might take a little longer and they will need to investigate your complaint.

Write an email with your complaint for Asda

You can also write an email to Asda with your complaint detailed in it, this is the ideal choice if you’d prefer not to speak on the phone. You can send your email to  You will receive an initial reply from them informing you that they have your complaint and they’ll give an indication of how long you can expect to wait for a reply from them.

Use the Tell Asda form for complaints

You can also share the details of your complaint via Asda’s customer service response form, this is especially helpful if your complaint is relating to an incident that occurred in store.

Asda customer survey

The easiest ways to make a complaint to Tesco

If you feel let down by the service you received from Tesco, or the products you have purchased from them, you may wish to make a complaint about this and here we list all the best ways you can do this to ensure your complaint is heard by them.

0843 557 4354

Complain to Tesco on the phone

The best and quickest way to get your complaint to Tesco is by phoning them on the number 0843 557 4354. This is the best option because you know they’ll receive your complaint, and the customer service team will be able to tell you if there is something that can be done about it there and then. They’ll inform you whether they can aim to resolve the complaint whilst you’re on the line to them, or whether they will need to look into the case a little further and get back to you with what they find.

Complain to Tesco via email

If you’d prefer not to call, you can also email your complaint to Tesco, who will get back to you in due course. The email address to send your complaint to is When you email your complaint it’s best to provide as much detail as possible, and if you have images to back up your complaint, such as if it’s relating to a product, you might want to include it in the email to strengthen your case. You will likely receive an automatic reply telling you how long you’re likely to wait for a response from the complaints team.

Write to complain to Tesco

You can also send your complaint to Tesco in a letter if you wish. This is the slowest option for complaining to Tesco on our list, but it’s no less effective, as Tesco aim to reply to all letters sent to the address below. You can write your complaint to the following address:

Tesco Customer Service Centre
Baird Avenue

Use Tesco’s contact form to make a complaint

You can also contact Tesco online via their contact form on the website to make your complaint. You will need to fill in the form below, and someone from the customer complaints team will get back to you in due course.

Tesco contact form

How to complain to Debenhams

If you’ve had a disappointing experience or bought low-quality items from Debenhams you may wish to make a complaint to their head office team. Here’s how to complain to Debenhams, and get your issue resolved quickly and effectively.

0843 557 3408

Complain to Debenhams by phone

Calling Debenhams with your complaint is the easiest and quickest way to get a response from them. You can phone them on the number 0843 557 3408 where their trained advisors will aim to resolve your complaint there and then.

In the event that your complaint can’t be resolved whilst you’re on the phone with them, they will agree upon a resolution process and let you know the timeframe it’s likely to happen within when you’re on the phone to them.

Debenhams Complaints Email

If you wish to email Debenhams with your complaint, you can do so by sending details of the complaint to the following address: When you email this contact it’s best to provide as much detail as possible regarding the complaint, what you’d like to happen as an outcome, as well as supporting images if you have them.

Complain to Debenhams by post

The slowest way to get in touch with Debenhams regarding a complaint is by writing to them and sending the letter via the post. However, it’s still a viable option and Debenhams will respond to complaints done in this manner.

You can send your complaint to the following address:

Debenhams Customer Services, 4th Floor, 10 Brock Street, Regents Place, London, NW1 3FG.

Escalating a Debenhams Complaint

If you’re not satisfied with the response given from Debenhams regarding your complaint, you are able to seek independent advice. You can do this through your local Citizens Advice.

It’s also possible to use the RetailADR which is a complaints body that is trained to deal with consumer complaints, the independent advice given is typically done free of charge.

How do I complain to Sky?

How do I complain to Sky?

0844 826 8666

Sky UK is a provider of TV, broadband, landline and mobile phone services. It is the largest broadcaster of pay-TV in the UK, with more than 10 million TV subscribers. If you are one of them, then you might subscribe to one, several, or even all of their services for your home. Sky services sometimes don’t work as they should, which can be frustrating for customers. If this happens to you, then you might be wondering “how do I complain to Sky?”, which is why this guide is here to help you. Read the information below to find out how to complain.

Sky TV Complaints

Reasons to complain about Sky TV include signal problems with live TV, Sky Store or Sky Box Office purchases, and recording programmes or accessing On Demand content. You might have problems with watching Sky in different rooms or using Sky 3D. There could be an issue with the equipment, whether it is the Sky box or remote control, or your viewing card. You may have a problem with your Sky PIN. To complain about any of this, you should call Sky on 0844 826 8666. Say “problem with Sky TV” or wait and press 3 to get this option.

Sky Broadband Complaints

Problems with broadband connection and broadband speed are the bane of our modern existence. Sky customers whose broadband is not working the way it should be are within their rights to complain if Sky is not providing the level of service that the customer is still paying for. Complain about issues with the equipment such as your Sky Hub or Wireless Booster. You should complain if you can’t connect other devices to your Sky wifi or if you have security concerns. Call 0844 826 8666; say “problem with Sky broadband” or press 4.

Sky Talk Complaints

To have Sky Broadband you must usually also have Sky Talk, because both will require the installation of a phone line. There might be problems with your home phone indicated by the type of dial tone. You may have an issue with nuisance calls or activating features like Sky Talk Shield, voicemail, or caller ID. Or your reason for complaining might be to do with using Sky Talk, such as accessibility. You can complain about problems during the Sky Talk switching process or claiming rewards. Call 0844 826 8666 and press 4 for home phones.

How do I complain to Sky?

Sky Mobile Complaints

You might also rely on Sky as your mobile phone provider. You can contact Sky to complain if you have trouble with unlocking a phone, activating a SIM, or transferring your old phone number. The complaint could be about your calls and texts or data usage and allowances. You may want to complain about issues with using your Sky mobile abroad. If you recently ordered a phone from Sky, then you could have a complaint about the delivery or returns, refunds, or repairs. Call 0844 826 8666 and then say “problem with Sky Mobile” or press 7.

Sky Apps Complaints

There are lots of Sky apps than you can utilize across services and devices. This includes Sky+ and SkyQ, Sky VR, Sky Go, Sky Kids, and My Sky. You can also use other apps on your Sky TV box, such as Netflix or YouTube. You might be having constant issues with setting up an app or managing devices. If you have a complaint about any Sky app, then call 0844 826 8666 to raise this with Sky so they can hopefully resolve it for you. Say “problem with the Sky Kids app” or the specific name of the app that you want to complain about to proceed.

Sky Account Complaints

You can manage your Sky account through the interactive section on your television, online through the website, or through the mobile app if you have it. This, of course, will depend on which Sky services you have. You might have a complaint concerning amendments to your Sky package and any incorrect charges, including cancellation fees. You may have a problem with your Sky iD or with your bills and payments for them. To complain about your Sky account and anything to do with your contracts or bills, just call Sky on 0844 826 8666.

Sky Yahoo Mail Complaints

Sky Yahoo Mail is a more niche feature of having a account. If you have problems with setting up or using Sky Yahoo Mail, then you should contact Sky for troubleshooting assistance. If you have consistent issues which Sky does not fix, then you should complain about this. Make complaints about Sky Yahoo Mail by contacting Sky via live chat. Sky will have to assist you in fixing the problem and address any inconvenience it has caused you. This could be due to an inability to access the service or issues with the account security.

How to complain to Virgin Media

0843 557 4582

How to complain to Virgin Media

If you’ve been left disappointed with the service you have received from Virgin Media then here is the best way of how you can complain to them and get your issue resolved.

The important thing to remember when you’re making a complaint to Virgin Media is to give them your details, this includes the information – your account number, email, home address, and a contact number for them to get back to you on. This information allows them to access your account easily and give you a response in a quicker time.

Complain to Virgin Media by phone

The easiest way to get a direct answer for your complaint to Virgin Media is by calling them on the phone number 0843 557 4582. When you phone this number they will be able to take details of your complaint and hopefully should be able to resolve it whilst you’re on the phone to them.

If this isn’t possible, they’ll explain the course of action that will follow, and if it’s possible they’ll give you a timeframe of when you can expect to hear back from them, as well as what they plan to do to get your complaint resolved.

Complain to Virgin Media online

It’s also possible to make your complaint to Virgin Media online, using their webform. Essentially like an email, you fill out the details of the form, with information regarding your complaint, such as what went wrong and how they can fix it for you, and they will get back to you in due course.

They will aim to get your complaint resolved within seven days, but again the quickest way to get a response from Virgin Media is by calling them on the phone number above.

In some rare cases, emailing your complaint via their webform could potentially take up to 28 days to be resolved.

It’s essential that you answer all of the information correctly and accurately, which will help to speed up the process of your complaint.

You can Tweet to Virgin Media or write to them on Facebook in the first instance regarding your complaint, however, it’s likely that they’ll reply to you telling you to either contact them on the number above, use their online contact form, or send your complaint through the post.

Complain to Virgin Media by post

It is possible to send your Virgin Media complaints by post, however, as you can imagine this is the slowest option for getting a response from them.

When they receive your letter, they will acknowledge the receipt of it within 48 hours, and they have the aim of resolving all complaints sent by letting within 28 days of them receiving it.

If you’d like to send your complaint to Virgin Media by post, you can send it to the following address:

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ.

Resolving your Virgin Media complaints

Virgin Media will do their utmost to ensure that your complaint is resolved to your complete satisfaction. However, if you feel like this hasn’t been carried out by them, you can further escalate your issue to a manager who will look at your complaint further.

Independent Adjudication

If you and Virgin Media haven’t come to an agreed settlement within eight weeks of them receiving your complaint then you can then escalate your complaint to an outside body. This can also happen if Virgin Media write to you before the eight weeks are up and tell you that your complaint should be settled by independent adjudication.

In both of these instances, you have the right to refer your complaint independently through to CISAS (the Communications and Internet Services Adjudication Scheme) of which Virgin Media is a member. This service is free to use.

When this happens CISAS will ask both you and Virgin Media for evidence of the dispute, and they will then make an independent decision about the case.

Contact details for CISAS are as follows: CISAS, 70 Fleet Street, London EC4Y 1EU

How to Complain About Vodafone

How to Complain About Vodafone

0843 557 4961

Vodafone is a British telecommunications company also operating in Europe, Asia, Africa, and Oceania. It is the 4th largest mobile operator in the world according to the number of customers. Vodafone began in the early 1980s as a military radio company, doing research into commercial mobile technology. Maybe because it has so many customers, Vodafone also receives quite a lot of complaints. Customers in the UK frequently rank Vodafone as the worst mobile service provider. If you are an unhappy Vodafone customer and you want to know how to complain about Vodafone, follow the information in this guide to complain.

Vodafone Pay As You Go Complaints

If you are a Pay As You Go customer, then you might have a complaint about a Big Value Bundle or a Big Value Six Pack. There may be an issue with Pay As You Go 1 if the cost just isn’t adding up right. Or you might have problems collecting or spending points with Pay As You Go Rewards. You could be unhappy about the lack of availability of Vodafone Freebies, or the charges for Vodafone IOU. To make the complaint, call Vodafone on 0843 557 4961. Press 1 and enter your Vodafone mobile number to identify your Pay As You Go account.

Vodafone Pay Monthly Complaints

You might have a contract with Vodafone where you pay a monthly bill. If so, then you can also call 0843 557 4961, press 1, and enter your mobile phone number to discuss your Pay Monthly account. You can complain about things like Pay Monthly Extras and premium rate charges. Complain about problems with data capping or issues with your Vodafone bill. Or complain about your Red Entertainment plan or Red+ if you have these. You can complain about your Vodafone contract if you are not happy with it, especially about early exit fees.

Vodafone Home Phone Complaints

Landline phones are less common these days, but some customers do still have Vodafone home phones. You can complain to Vodafone about faults with your equipment if a part of your home phone system isn’t working properly. Call 0843 557 4961 from any phone, press 1 for customer services, then enter your Vodafone home phone number. This could be any feature from voicemail to caller display. You can complain about security issues with spam calls. Or complain about inconsistencies on your phone bill if there’s a call you didn’t make.

How to Complain About Vodafone

Vodafone Broadband Complaints

You might also have a Vodafone Broadband monthly package to connect to the internet in your home. Complain if there is a problem with your connection or broadband speed. It is common to experience issues at first when setting up the router and controls. If there are severe problems with broadband speed, then you could be entitled to a discount on your bill under the Ultimate Speed Guarantee. To make a complaint, call Vodafone on 0843 557 4961, press 1, and type in the home phone number linked with your broadband account.

Vodafone Network Complaints

If you constantly have problems getting a signal on your phone, then you should complain about Vodafone’s network coverage. You might have trouble making calls or connecting to Wifi despite paying for the service. To complain about things like this, you can fill out and submit Vodafone’s online complaints form. You might want to use their Status Checker to find out if there are ongoing widespread coverage problems. Complain if you can’t connect to Vodafone Wifi hotspots or if 4G is not available in your area and you are stuck using 3G.

My Vodafone Complaints

Your account management area is called My Vodafone. You can log into this online through the website or with the mobile app if you download it. Complain if you have problems with accessing your My Vodafone account. You can complain about the closure of My Vodafone services such as Vodafone SmartPass and Vodafone Wallet, although they are not likely to bring them back. Complain if you are unable to top up or pay bills through My Vodafone. You can contact Vodafone to do this by starting a live chat (click on “chat to us” to launch it).

Vodafone VeryMe Rewards Complaints

Mobile phone customers with Vodafone can access rewards simply for being a Vodafone customer. Examples of rewards include free food from selected retailers and discounts on cinema tickets. Complain if you cannot access rewards through My Vodafone even though you are eligible for them. Or complain if you attempt to use a reward and does not work. You can report this to Vodafone by submitting a complaints form. Or make a complaint to an adviser via live chat if you want them to sort the issue out immediately so you can use it.

How to Complain to O2

How to Complain to O2

0843 557 3690

O2 is the second most popular mobile network operator in the UK. The Spanish company Telefonica owns O2 since acquiring it in 2006 but maintains the O2 brand. Their customers can benefit from early access ticket sales and exclusive offers through O2 Priority. O2 also has a partnership with the Academy Music Group, renaming many venues after them. You can read this guide to find out how to complain to O2 if you are currently an O2 customer.

O2 Pay Monthly Complaints

If you are on a pay-monthly contract with O2, then you can call 0843 557 3690 and press 1. You will have to enter your O2 phone number to proceed. When you connect to an adviser at O2, explain your complaint and what you expect them to do about it. You can complain about problems with upgrades, including O2 Refresh. Or your complaint may be about data roaming or difficulties with your phone or your bill when you have been travelling abroad.

O2 Pay As You Go Complaints

Alternatively, if you have a Pay As You Go phone, then call 0843 557 3690 but press 2. The same guidelines will apply when you are calling to speak to a person at O2. Complain about your balance if your data usage doesn’t seem right. You can complain about problems with topping up and make sure that your credit reaches your account. Complain about a Bundle or a Bolt-On if it is not working for you as advertised or you are not happy with their prices.

My O2 Complaints

Whichever payment method or contract type you prefer, you will have a My O2 account to manage it. You can view all the details about your O2 account online and make payments or update information directly. If you experience problems with My O2, whether online or via mobile app, then contact O2. They no longer have an e-mail address for customers to use. However, you can speak with O2 about your account via live chat any day of the week.

How to Complain to O2

O2 Delivery Complaints

When you order from the O2 website, they offer free delivery or click and collect. You will receive your device on the following working day if you place the order before midnight from Sunday to Thursday. If you prefer to pay for premium delivery, then you can select a convenient time slot. Contact O2 by starting a web chat if you are having problems with a home delivery. You should contact the O2 store if you need to complain about a collection.

O2 Returns Complaints

O2 allows customers to change their minds about products bought from the website or in an O2 store within 14 days. If you decide to exchange for another product, you will have to pay any price differences. You must repackage the item as it originally was and include any bundle accessories. Call O2 on 0843 557 3690 and press 4 to discuss returning online orders. You should complain if you are waiting for a repair or a refund for a faulty product.

O2 Service Complaints

Generally, O2 is one of the more reliable mobile network service providers. However, on some occasions, the service can suffer from severe unexpected outages which cause a lot of problems for customers in their day-to-day lives. If a prolonged lack of service caused severe inconvenience and disruption for you, then contact O2 and ask for compensation or a partial refund for the period of time that you were not receiving the service you paid for.

O2 Complaints Review

If you already made a complaint to O2 but their handling of the issue was not good enough, then you have the option of submitting your complaint for an impartial review. This is the best route to take if you want to escalate your complaint about O2. You should include all the original details plus the resolutions that O2 has offered so far. You can contact the O2 Complaints Review Service by sending an e-mail to or by posting a letter to them at O2 Complaints Review Service, PO BOX 694, Winchester, SO23 5AP.

Currys – How to Complain

Currys - How to Complain

0843 208 5573

Currys dates all the way back to a bicycle-building shop in Leicester in the 1880s. By the 1960s, the company was expanding into white goods. Today, shoppers know Currys as a provider of domestic appliances and consumer technology. Dixons (now Dixons Carphone) took over Currys in the 1980s. Since 2015, Dixons has been merging Currys, PC World, and Carphone Warehouse into multi-brand shops under one roof. They also contain specialist support at a Team Knowhow desk. This guide will tell you how to complain about Currys.

Currys Complaints Number

When you want to resolve a complaint quickly, phone Currys on 0843 208 5573. Then press 1 to get help with a product, press 2 for repairs and technical support, or press 3 to discuss delivery or anything else. It will connect you to a Knowhow adviser who will try to assist you with any problems you are having. You can ask to escalate to a specialist complaints team or a senior manager if they are unable to resolve your complaint. If you prefer not to ring, then social media like Facebook and Twitter can be useful for drawing attention to issues.

Currys Store Complaints

You should revisit the Currys branch to speak to a manager if you have a bad experience at the store. If possible, you should raise a complaint there and then when you are originally in the store. If you have a problem regarding an order that you made instore, then you will have to contact the store directly. You can find the details for each Currys store using the online store finder tool. If you order online for collection from a store, you can complain to the store or contact the online customer services team at

Currys Delivery Complaints

You can arrange home delivery for store orders or online orders by selecting from a range of options. The price depends on the size of the item and the time slot, unless you opt for free standard delivery. When you pay more for a certain delivery speed and time, then you should absolutely complain if Currys fails to meet these conditions. Call 0843 208 5573 and press 3. Report unprofessional behaviour from the delivery team and ask for compensation for the loss of your time and money due to the inconvenience of Currys delivery problems.

Currys Installation Complaints

Currys has let down many a customer who pays extra for installation of an appliance. On some occasions, the delivery team refuses to connect the appliance or remove the old one. Sometimes they install it incorrectly, or install the wrong product before the customer even realizes. If something similar happens to you, then you should also call 0843 208 5573 and press 3. Make sure to get the names of any workers who handle your goods. Report their poor service, especially if they refuse to leave a product with you if they failed to install it.

Currys Knowhow Set Up Complaints

In recent years, lots of customers found that Currys had talked them into paying more than the selling price when they bought a laptop. This is because they enforced a £35-40 “set-up” fee from the Knowhow Team. They did not inform customers that this was optional, making them pay for it in order to take their product home. Complain about installation or tutorial costs if they did not make you aware of them before you agreed to a service. You can also complain if they talked you into something or you did not receive the appropriate service.

Currys - How to Complain

Currys Returns & Cancellation Complaints

You should be able to cancel an order before you receive it by calling 0843 208 5573 and pressing 1 if you change your mind. They should allow you to organize an exchange or get a refund. If it is too late to cancel, you will have to wait until you receive the delivery and then return it. Currys can be picky about return items, so you should complain if they refuse to take something back even if it meets their guidelines. You definitely have a reason to make a complaint and get a replacement or refund if a Currys product arrives faulty or damaged.

Currys Recycling Complaints

If you are replacing an old appliance or television with a new product from Currys, you can arrange for them to recycle it for you. They should take the old one away to save you from the heavy lifting and trip to the recycling centre. This service starts at £15 or is sometimes free, such as when you only want them to take away small appliances. You can also bring appliances to a Currys store yourself to hand them in for recycling for free. If there are any problems with the Currys recycling service, contact them to pursue a complaint about it.

Currys Trade In Complaints

You may be aware that Currys offers a trade-in service. Customers can turn in their older laptop to get a discount when they purchase a new one from Currys. The price that you get for your old laptop depends on the model and its condition. If you use the online valuation service and it gives you a different offer than you receive in-store, then complain about this. Make sure that Currys upholds the best deal for you if you trade in your old computer. You should complain in-store as you will need to take your laptop in so that they can look at it.

Currys Guarantee Complaints

Most products should come with a manufacturer’s warranty of at least one year, covering any manufacturing faults or damage prior to delivery. Some products even come with a free extension on their guarantee. You might want to add onto the standard guarantee with a Knowhow Care Plan to cover accidents. If you were mis-sold a care plan or Currys refuses to honour a guarantee, then make a complaint. You can do so by calling 0843 208 5573 and pressing 2 for repairs, or by sending an e-mail to

Currys Repair Complaints

Equally, if you have a complaint about a Currys repair, then you should call 0843 208 5573 and press 2. This could be about a repair taking too long, incorrect charges for replacement parts or software, or loss of data after a repair. You should complain if you are not satisfied with the standard of repairs, especially if the original fault still persists after receiving your device back or there is an entirely new problem. Complain if they refuse to repair an item when it is covered by a plan or warranty. Or complain about the price of one-off repairs.

Currys Tech Support Complaints

The Knowhow Team is supposed to provide technical support whenever Currys customers need it. However, they generally charge for this service, so you can only access it if you have a plan that you pay extra for. Sometimes they perform a “remote fix” where they take over your computer to guide you. Should you experience a problem with the technical support from Currys, then say so while you are on the phone with them. You can phone them back again if you notice a problem afterwards. Make sure to keep records of times and activities.

How To Complain About Travelodge

If you would like to know how to complain about Travelodge you can follow the below instructions on this helpful guide.

how to complain about travelodge

How To Complain About Travelodge Via Phone Call

To file a complaint about Travelodge via phone call you first need to dial 0843 557 3538. Once on the phone to a member of the Travelodge complaints team, you need to inform them of what happened during your stay that made your experience negative. Try to include as much detail as possible including your booking number, staff names/descriptions, the hotel you stayed in and the hotel room if you know it. You may be contacted again after the original phone call if they need any more information regarding the complaint or if they would like to give you an update on your complaint.

How To Complain About Travelodge Via Website

If you would prefer to send your complaint about Travelodge through their website you first need to go onto the Travelodge site and find the ‘contact us’ page in the menu. You will then be taken to an online form where you will you need to enter your reason for contacting (make sure you detail all the important parts of your complaint), your title, full name, email, phone number, confirmation number, hotel name and the date of your stay. You can then submit your form and within 7 working days, you should receive your reply if you have not had a response you should call the number listed above to contact the complaints team.

How To Complain About Travelodge Via Post

If you would like to file a complaint about Travelodge via the post you first need to write a letter including some personal information such as you name, booking details and hotel details. You then need to write a detailed explanation of the issues you experienced at your stay in the Travelodge. You then need to send the letter to:

Customer Services,
Travelodge Hotels Ltd,
Sleepy Hollow,
Aylesbury Road

If you don’t receive a reply within 2 weeks you should contact Travelodge using one of the alternative methods mentioned above.