How To Complain To Easyjet – A Simple Guide

If you have recently travelled with Easyjet and you have had a negative experience, you can find out how to complain by reading the handy guide below. You can also claim compensation for expenses or cancelled, delayed or diverted flights.

0844 375 3137

how to complain to easyjet

Call Easyjet To Complain

The best way to complain to Easyjet is to call their complaints number. You can call the complaints number on 0844 375 3137. Once on the phone to complaints team, you need to mention any important information such as flight number, booking reference, date of your flight, where you were travelling to and from as well as any information about why you’re complaining including employee names and terminals etc. The staff member should be able to file the complaint and offer some compensation in the form of a refund or as a voucher. You can also ask to take the complaint further by calling the number and requesting to be transferred to the head office customer service team.

Email Easyjet To Complain

You can send Easyjet a complaint email if you would prefer to. You need to include all off the information mentioned above to make sure the complaint process is not lengthy. Mention any important information that you think may be important to mention to the Easyjet complaint team. You can send the email to the Easyjet email address to customer.service@easyjet.com. You should receive a reply within 10 working days, if not you may need to use another form of contact to escalate the complaint.

Write To Easyjet To Complain

If you have called the Easyjet complaint number and you’re still not happy about the compensation or response you have received regarding your complaint, you can send a letter to the Easyjet head office to escalate the complaint. You need to include all flight information including booking reference and flight number, along with flight information, complaint information, personal information and passenger information. You can send the complaint letter to the Easyjet head office:

Easyjet Head Office
Airport Approach Road
Luton
LU2 9PF

EU261 Compensation

If you’re complaining about your flight being delayed, cancelled or you being denied boarding onto the plane and it was Easyjet’s fault you can fill out a EU261 compensation form to receive some compensation for the issues you experienced whilst trying to fly with Easyjet. You just need to enter some information into the Easyjet website such as booking reference, flight number, date of flight, the reason for claim, departure airport, arrival airport, some personal details, some payment details and your passenger details.

Claim For Expenses Compensation

If you had to pay for some expenses due to your Easyjet flight being delayed, diverted or cancelled. You need to complete the online expenses claim form to receive the compensation from Easyjet. You need to make sure you have the receipts for the claim you would like to make. You will need to enter your booking reference, flight number, date of flight, the reason for claim, departure airport, arrival airport, personal details, payment details, passenger details, expense type, the currency of expense, the amount you would like to claim and upload a pdf or photograph of the receipts you’re claiming for.

School Complaint Letter Template

school complaint letter template

If you are having some issues with your child’s school and you would like to send a letter of complaint, we have created an easy to follow guide to help you send a complaint letter to your school. Sending a letter is the most effective method of complaining to a school as the letter will have to be formally investigated and kept in the school files for further reference, which means you’re more likely to get the results you want from complaining via letter to your school.

What should you include in your letter to your school?

It is important to include all of the important details into your complaint letter to shorten the amount of time it will take to resolve the issue you’re experiencing, you should include:

  • Your personal information such as name, address and contact details
  • Your child’s details such as name, class and teacher
  • Information about the issue you’re experiencing including teacher/employee names and other important details such as dates
  • Relevant legal information to help aid your complaint, this could include any discrimination legislation
  • Include the action you wish for the school to take to fix this issue

Who and where should you send the letter?

It is best you send your letter to the head teacher in the school, all mail to the school will be sent to the normal school address and is sorted accordingly by who the letter is addressed to. You can also send a copy to the board of governors if you feel the issue has not been resolved as they will have to discuss the letter in a meeting which will be minuted.

How should you set out your school complaint letter?

It is important to set our your school complaint letter in a professional manner and to not ramble when writing the letter. We have provided you with a template to use below.

[YOUR ADDRESS]

Apartment Number
Building Name
Street Name
Town Name
County Name
Postcode

[THEIR ADDRESS]

Company Name
Building Name
Street Name
Town Name
County Name
Postcode

[SUBJECT] Re: Childs class/name

To Whom It May Concern,

I am writing to make a complaint about an issue I/my child have/has experienced with your school. [INSERT REASON: e.g. A member of staff was acting inappropriately /He/She has been bullied]. I was not happy to discover that [INSERT DETAILS OF THE ISSUE: e.g. Member’s of your school staff would act in such ways/My child no longer wants to attend school]. My child is [INSERT NAME AND CLASS].

When I spoke to [EMPLOYEE NAME] on [INSERT DATE] I was informed that [INSERT INITIAL PROMISE OF ACTION: e.g. action would be taken against the member of staff to ensure this would not happen again/the teacher would be informed and other child’s parents spoken to]. However, you have failed to uphold this commitment, as [INSERT FURTHER ISSUE: e.g. I have again seen a member of your staff acting inappropriately/my child is still being bullied]. Due to this, I am writing this letter to you to request that you take immediate action to correct this issue.

I expect you to respond to this letter by writing to the address above, sending an e-mail to [INSERT YOUR EMAIL ADDRESS], or calling [INSERT YOUR PHONE NUMBER] between the hours of [SPECIFY YOUR AVAILABILITY FOR A PHONE CALL]. To resolve this problem, I would like for you to [INSERT DETAILS OF YOUR PREFERRED RESOLUTION: e.g. take action] as soon as possible and contact me to inform me that you will be doing this.

I will have no other option but to escalate my complaint to [INSERT NAME OF THE RELEVANT REGULATORY BODY SUCH AS THE BOARD OF GOVERNORS] if you do not resolve this by [INSERT DATE 8 WEEKS FROM DATE OF COMPLAINT]. I have the right to do this as a result of you failing to address the issue adequately. I have copies of [INSERT LIST OF SUPPORTING EVIDENCE: e.g. photographs etc.] to verify everything that I have mentioned and would be glad to provide these if required. I look forward to hearing from you regarding this complaint in order to settle the matter.

Yours sincerely,

[INSERT YOUR FULL NAME] [INSERT YOUR SIGNATURE]

Complaint Letter To HMRC Template

Complaint letter to hmrc template

If you have had a negative experience with the HMRC, it is important to complain to ensure that the issue can be corrected. The HMRC deals with tax, national insurance, VAT and child benefit as well as imports, apprenticeships, climate change as well as other relevant revenue and customs services. The best way to complain to the HMRC is to write a letter to their head office as it will be investigated properly.

What do you need to include in your letter to HMRC?

When writing a letter to the HMRC it is important to include all of the relevant information and to make sure you do not miss out any important information as it will make the complaint process longer. The things you should include in your complaint letter to the HMRC are:

  • Relevant personal information such as your full name, address, contact details and employment details if it is relevant to your complaint.
  • Any relevant tax information such as your tax codes, your national insurance class etc.
  • A brief overview of the issue you have experienced, mentioning the most important details including employee names and payment dates.
  • Include any legal information that you think would aid your complaint.
  • Mention the action you wish the HMRC to take to fix the issue you have been experiencing or to ensure that you or other people do not experience the same issue as you.

Where should you send your letter to?

It is important to send your letter of complaint to the HMRC head office as it will be investigated with urgency by the HMRC. The HMRC head office address is listed below.

Her Majesty’s Revenue and Customs
100 Parliament Street
Westminster
London
SW1A 2BQ

What should your HMRC letter of complaint letter look like?

When writing your letter of complaint to the HMRC you should set the letter out in a professional manner. We have provided you with a complaint letter template you can use when writing to the HMRC below.

[YOUR ADDRESS]

Apartment Number
Building Name
Street Name
Town Name
County Name
Postcode

[THEIR ADDRESS]

Company Name
Building Name
Street Name
Town Name
County Name
Postcode

[SUBJECT] Re: Issue Reference Number: XXXXXXXX / Tax Code: XXXX

To Whom It May Concern,

I am writing to make a complaint about an issue I have experienced with the HMRC services. [INSERT REASON: e.g. I have been overcharged for National Insurance/I have been put under the wrong tax code]. I was not happy to discover that [INSERT DETAILS OF THE ISSUE: e.g. More than the normal amount of money was taken from my payroll]. The tax code I have been put under is/my National Insurance class is [INSERT TAX CODE OR NATIONAL INSURANCE CLASS IF RELEVANT].

When I spoke to [EMPLOYEE NAME] on [INSERT DATE] I was informed that [INSERT INITIAL PROMISE OF ACTION: e.g. you would issue a refund within X days/The issue would be resolved]. However, you have failed to uphold this commitment, as [INSERT FURTHER ISSUE: e.g. I have still not received a refund X days later/I am still under the incorrect tax code]. Due to this, I am writing this letter to you to request that you take immediate action to correct this issue.

I expect you to respond to this letter by writing to the address above, sending an e-mail to [INSERT YOUR EMAIL ADDRESS], or calling [INSERT YOUR PHONE NUMBER] between the hours of [SPECIFY YOUR AVAILABILITY FOR A PHONE CALL]. To resolve this problem, I would like for you to [INSERT DETAILS OF YOUR PREFERRED RESOLUTION: e.g. issue my refund of £X.XX/Change my tax code to the correct code] as soon as possible, and contact me to inform me that you will be doing this.

I will have no other option but to escalate my complaint to [INSERT NAME OF THE RELEVANT REGULATORY BODY] if you do not resolve this by [INSERT DATE 8 WEEKS FROM DATE OF COMPLAINT]. I have the right to do this as a result of you failing to address the issue adequately. I have copies of [INSERT LIST OF SUPPORTING EVIDENCE: e.g. payroll] to verify everything that I have mentioned and would be glad to provide these if required. I look forward to hearing from you regarding this complaint in order to settle the matter.

Yours sincerely,

[INSERT YOUR FULL NAME] [INSERT YOUR SIGNATURE]

Bank Complaint Letter Template

bank complaint letter template

When dealing with your money and finances, you want everything to be smooth sailing. The last thing you want is for something to go wrong with your bank and when something does go wrong you want the issue to be resolved quickly and easily. If you have experienced an issue with your bank and you would like to file a complaint, the best way to inform your bank of your upset at the issue you have experienced is to write a letter of complaint. Complaining by letter is the best method to file your complaint as your bank will most likely have a policy to investigate and respond to all letters received with urgency and importance.

What do you need to include in your bank complaint letter?

It is important to include all the necessary information in your letter as it will allow the bank to be able to resolve the issue you’re experiencing. It is important to remember not to include any sensitive information in your letter, such as bank card information and any other information that would allow somebody intercepting the letter to access your account.

  • Include your personal information such as your name, address and contact information (email, phone number)
  • You account information like account number and name but no information that could give access to your bank account
  • Give a summary of the issue you’re experiencing, including important information such as bank balance, name of the employee you spoke to etc.
  • Any legal information that is relevant and aids your complaint, such as legislation that protects you from any wrongdoing from your bank etc.
  • Outline a set of actions you would like your bank to perform to compensate you for the issue you have experienced or to ensure other bank account holders do not experience the same issues as you and so that you do not experience it again if you choose to stay with your bank

Where do you need to send your letter to?

It is important to send your bank complaint letter straight to the bank head office, this is because most banks respond to letters sent to their head office with urgency, whereas with their customer service PO box it may take much longer for the bank to respond and fix the issue you’re experiencing.

What should your bank complaint letter look like?

You may be wondering the correct way to set out your bank complaint letter, we have provided you with a template to use below that you can change to fit your complaint type.

[YOUR ADDRESS]

Apartment Number
Building Name
Street Name
Town Name
County Name
Postcode

[THEIR ADDRESS]

Company Name
Building Name
Street Name
Town Name
County Name
Postcode

[SUBJECT] Re: Customer Bank Account Number: XXXXXXXX / Issue Reference Number: XXXXXXXX

To Whom It May Concern,

I am writing to make a complaint about an issue I have experienced with your bank. [INSERT REASON: e.g. My direct debit payments have been taken out of my account twice/I am being denied access to my bank funds]. I was not happy to discover that [INSERT DETAILS OF THE ISSUE: e.g. Double the amount of money was taken from my bank balance/I have been left without any funds and no way to access my account]. My account number is [INSERT BANK ACCOUNT NUMBER].

When I spoke to [EMPLOYEE NAME] on [INSERT DATE] I was informed that [INSERT INITIAL PROMISE OF ACTION: e.g. you would issue a refund within X days/The issue would be resovled]. However, you have failed to uphold this commitment, as [INSERT FURTHER ISSUE: e.g. I have still not received a refund X days later/I am still being denied access to my funds]. Due to this, I am writing this letter to you to request that you take immediate action to correct this issue.

I expect you to respond to this letter by writing to the address above, sending an e-mail to [INSERT YOUR EMAIL ADDRESS], or calling [INSERT YOUR PHONE NUMBER] between the hours of [SPECIFY YOUR AVAILABILITY FOR A PHONE CALL]. To resolve this problem, I would like for you to [INSERT DETAILS OF YOUR PREFERRED RESOLUTION: e.g. issue my refund of £X.XX/Fix the issue I am experiencing with my bank account] as soon as possible, and contact me to inform me that you will be doing this. I would also expect for you to [INSERT YOUR PREFERRED FORM OF COMPENSATION: e.g. issue a goodwill voucher] as an apology for all of this inconvenience.  Otherwise, you will lose a loyal customer as I am considering to move to another bank.

I will also have no other option but to escalate my complaint to [INSERT NAME OF THE RELEVANT OMBUDSMAN SERVICE OR REGULATORY BODY] if you do not resolve this by [INSERT DATE 8 WEEKS FROM DATE OF COMPLAINT]. I have the right to do this as a result of you failing to address the issue adequately. According to [INSERT CONDITION OF CONTRACT FROM OFFICIAL COMPANY TERMS AND CONDITIONS], and in accordance with [INSERT RELEVANT CONSUMER LAW], you are in breach of contract. Consequently, you must take the aforementioned action to amend this error. I have copies of [INSERT LIST OF SUPPORTING EVIDENCE: e.g. receipts, e-mails, bank balance statements] to verify everything that I have mentioned, and would be glad to provide these if required. I look forward to hearing from you regarding this complaint in order to settle the matter.

Yours sincerely,

[INSERT YOUR FULL NAME] [INSERT YOUR SIGNATURE]

Holiday Complaint Letter Template

Holiday complaint letter template

Going on holiday is supposed to be one of the happiest and most relaxing times for you and your family. If you have had a negative experience when going on holiday, it is only right that you would wish to complain to the appropriate company or person. Sending a letter is one of the best ways to complain after a holiday mishap as all letters sent to travel or holiday companies must be investigated and replied to, you’re almost guaranteed to receive a refund or compensation.

What do you need to include in your holiday complaint letter?

There are some important details that you should include when writing your holiday complaint letter, without including these details it may slow down your compensation process and result in the need of further contact with the company to confirm details, if you include all the necessary information in one letter the travel company will be more likely to act as soon as they receive the letter.

  • Include all relevant personal information, this includes your address, email address and full name
  • Make sure to mention all relevant holiday information such as airline, flight number, hotel name, room number, booking number, name on the booking (if it is different to your name) etc.
  • An overview of the issue you have experienced, this should include any important details such as employee names (or descriptions if you do not remember)
  • Include any relevant legal information to back up your complaint, this includes your ATOL Protected rights, consumer rights and any information you think is important from the terms and conditions of your booking contract
  • An outline of any actions you would like the company to make to provide you with compensation for the issue or to ensure that this issue does not affect other holiday goers or you if you choose to go on another holiday in the future with the company.

Who should you send your letter to?

When choosing who to send your letter to it is important to find out where the head office of the company is. If this head office is in your country that is the best place for you to send it to. It is best to send the letter to the head office as they companies often have a policy to investigate every letter they receive at the head office with urgency, which means your issue will be resolved at a faster pace than if you sent it to a customer service PO box.

What should your holiday complaint letter look like?

When writing a complaint letter it is important to set it out in the correct manner, this makes the letter easier to read and also makes it look more professional. We have provided you with a template to use below.

[YOUR ADDRESS]

Apartment Number
Building Name
Street Name
Town Name
County Name
Postcode

[THEIR ADDRESS]

Company Name
Building Name
Street Name
Town Name
County Name
Postcode

[SUBJECT] Re: Customer Account Number: XXXXXXXX / Booking Number: XXXXXXXX

To Whom It May Concern,

I am writing to make a complaint about an issue which I have experienced whilst on holiday with your company. [INSERT REASON: e.g. The hotel was overbooked/My seat was not reserved on INSERT FLIGHT NUMBER AND DATE OF TRAVEL]. I was not happy to discover that [INSERT DETAILS OF THE ISSUE: e.g. I was left without a room to stay in/I had to sit apart from my family although I had paid extra to reserve our seats together].

When I spoke to [INSERT REPRESENTATIVE/EMPLOYEE NAME] on [INSERT DATE] I was informed that [INSERT INITIAL PROMISE OF ACTION: e.g. you would issue a refund within X days]. However, you have failed to uphold this commitment, as [INSERT FURTHER ISSUE: e.g. I have still not received a refund X days later]. Hence, I am writing this letter to you to request that you take immediate action to correct this issue.

I expect you to respond to this letter by writing to the address above, sending an e-mail to [INSERT YOUR EMAIL ADDRESS], or calling [INSERT YOUR PHONE NUMBER] between the hours of [SPECIFY YOUR AVAILABILITY FOR A PHONE CALL]. To resolve this problem, I would like for you to [INSERT DETAILS OF YOUR PREFERRED RESOLUTION: e.g. issue my refund of £X.XX/ensure this issue will not happen to future customers] as soon as possible, and contact me to inform me that you will be doing this. I would also expect for you to [INSERT YOUR PREFERRED FORM OF COMPENSATION: e.g. refund my flight seat reservation fees/issue a goodwill voucher] as an apology for all of this inconvenience.  Otherwise, you will lose a previously loyal customer.

I will also have no other option but to escalate my complaint to [INSERT NAME OF THE RELEVANT OMBUDSMAN SERVICE OR REGULATORY BODY] if you do not resolve this by [INSERT DATE 8 WEEKS FROM DATE OF COMPLAINT]. I have the right to do this as a result of you failing to address the issue adequately. According to [INSERT CONDITION OF BOOKING FROM OFFICIAL COMPANY TERMS AND CONDITIONS], and in accordance with [INSERT RELEVANT CONSUMER LAW], you are in breach of contract. Consequently, you must take the aforementioned action to rectify this error. I have copies of [INSERT LIST OF SUPPORTING EVIDENCE: e.g. receipts, e-mails, social media messages, photographs] to verify everything that I have mentioned, and would be glad to provide these if required. I look forward to hearing from you regarding this complaint in order to settle the matter.

Yours sincerely,

[INSERT YOUR FULL NAME] [INSERT YOUR SIGNATURE]

British Gas Complaint Letter Template

British Gas Complaint Letter Template

British Gas is the trading name for British Gas Services. It is the biggest energy provider in the UK and serves around 12 million homes. They offer gas and electricity supply and home services. These include installations, insurance cover, and repairs for heating and plumbing. Their services are available for boilers, drains, appliances, and electrical wiring. They offer Smart Home devices with Hive as well. There are many reasons for complaining to British Gas, depending on which of their services you pay for. Complaint letter templates will vary.

Reasons to Complain to British Gas

  • British Gas are overcharging energy bills
  • you are not receiving energy bills at all
  • your British Gas energy meter is broken
  • a fault with a British Gas installation or repair
  • problems with British Gas engineer appointments
  • difficulty opening or closing a British Gas account
  • high exit fees for leaving British Gas
  • problems with a British Gas boiler service
  • inability to access your British Gas account
  • incorrect bills for HomeCare plans
  • faulty Smart Home devices or software

How to Complain to British Gas

When you first experience a problem with British Gas, contact them to give them a chance to resolve it. Call British Gas on 0843 557 3384 or reach out online. You can send them an e-mail at customercomplaints@britishgas.co.uk or message them on Twitter. If they fail to address the issue or you are not happy with their resolution, then you can escalate your complaint with a formal letter. This is the British Gas postal address for complaint letters:

Complaints Management Team
PO Box 226
Rotherham
S98 1PB

To write a complaint to British Gas, gather all the evidence relating to your complaint first. This may include copies of your bills, reference numbers, or details of conversations with customer support agents. This includes the times and dates, methods of communication, advice that they gave you, and employee names if you have them. It is a good idea to take screenshots or make notes every time you interact with a British Gas representative so that you have a record of their responses. You can use this information to support your letter.

British Gas Complaint Letter Template

The contents of your complaint letter will vary depending on the British Gas service you are complaining about and what they have done about the issue so far. The letter should follow a similar format in each case, however, always including the important details. You should always insert your account details at the top and summarize the complaint in your opening paragraph. Then establish the timeline of your complaint by providing the following details:

  • the date of the first instance of the problem
  • what you did to inform British Gas about it
  • what British Gas did to investigate and resolve it
  • why you are not happy with their response
  • the negative consequences of their failure of service
  • what you expect British Gas to do now to fix this
  • how you want British Gas to contact you to discuss it
  • a deadline for their final response before you go to the Ombudsman

Here is a template with an example of a complaint letter to British Gas about inaccurate bills. You can take the outline and substitute the details of your complaint if it is about a different service. Being as specific as possible should strengthen your case against them.

[YOUR NAME]

[YOUR ADDRESS]

 

[BRITISH GAS ADDRESS]

 

[DATE]

[CUSTOMER ACCOUNT NUMBER]

[TARIFF TYPE]

 

To Whom It May Concern,

 

I am writing to make a complaint regarding the billing for the above account. On [DATE] I received a bill from British Gas for energy usage between [START DATE] and [END DATE] charging a total of [BILL AMOUNT]. This is a drastic overcharge which is clearly incorrect.

Despite not using more energy than usual at this property, the bill for this period suggests that we have. The meter readings for this period are glaringly inconsistent and British Gas should have noticed this. I contacted British Gas on [DATE] via [METHOD] to point out this obvious mistake and requested that you send an engineer to check and fix the faulty meter.

However, as of [DATE] you have failed to get in touch to investigate the matter. Instead, you have continued to send [INCORRECT BILLS/DEMANDS FOR PAYMENT] on [DATES]. This is a very stressful situation as I am not able to pay these extremely high bills. I am concerned about threats of legal action and debt collection when British Gas is at fault for this issue.

Upon receipt of this complaint letter, I expect you to take immediate action to resolve this. I would like an engineer to repair or replace the faulty meter as soon as possible to ensure that future readings are accurate. Then I expect British Gas to issue a correct bill for these periods of false high usage. I would like to receive an explanation and an apology for how British Gas has allowed this situation to occur and assurances that it will not happen again.

In addition, I would like written confirmation from you that my record has been updated with no negative actions held against my name. I would also expect compensation for the distress you have caused and the time it has taken to pursue a resolution. I am expecting to hear from you about this by [DATE]. If you continue to fail to resolve this problem, I will be taking my complaint to the Energy Ombudsman and also reporting British Gas to Ofgem.

 

Yours sincerely,

[YOUR NAME]

[YOUR SIGNATURE]

Payday Loan Complaint Letter Template

Payday Loan Complaint Letter Template

As the name suggests, a payday loan is a small loan to help tide you over until your actual payday. People turn to payday loans when they have emergency expenses like replacing an appliance or fixing a car. The loan allows them to still afford things like bills and food in the meantime. The problem with payday loans is that they have extremely high interest rates. This means that people take out payday loans and end up not being able to pay them back. If you took out a payday loan when you couldn’t afford it in the first place, then you may be able to make a complaint and cancel your loan. (This does not apply to the closed Wonga.)

When Can I Make a Payday Loan Complaint?

You can write a letter to your payday lender to complain about their irresponsible lending. If you had to keep borrowing to repay the loan or got into financial difficulty because of it, then the loan was not affordable. A payday loan is only affordable if you can pay it back on time while still being able to keep up with other debts and outgoings like bills. These loans are supposed to resolve short-term problems, but if they cause long-term problems then you should complain. You could claim some money back with a payday loan complaint if:

  • the lender did not complete a proper check of your finances before lending the money to you
  • they did not take into account your age, employment status, income, mental health, expenditure, or financial history before lending you money
  • the lender gave you multiple loans when you could not afford to pay the previous loans back
  • the lender encouraged you to roll over loans or to borrow even more or pressured you to extend loans
  • you did not receive full or accurate information about the real cost of your loan and how to repay it
  • you were not informed about CPA (Continuous Payment Authority) before the lender took your money
  • the lender knew about your financial struggles but did not provide support (such as informing you about debt-counselling services or offering to freeze interest)

When you have a valid complaint, you should be able to get the interest, fees, and late payment charges back. You will probably not get a refund for the original loan, but these costs often exceed that amount anyway. You should also be able to claim 8% interest per year on all of these costs. This can add up to a lot of money, so do not settle for any less.

How to Make a Payday Loan Complaint

To make a successful payday loan complaint, start by gathering all the information relating to your loan. You are more likely to win your case against the payday lender if you are able to provide enough details to support your complaint. List all of these details to build a case:

  • a list of all the payday loans you took out from this lender (including the dates, total amounts, interest rates, and further charges)
  • details of your income (your earnings per week or month as stated when applying)
  • details of your expenses (including rent, council tax, energy bills, water bills, phone and internet bills, transport costs, food, childcare, and other debt repayments)
  • a list of other loans if you had to borrow even more money from any other lenders as a result of these prior loans
  • bank statements and payslips to support your claim (just in case you have to escalate to the Financial Ombudsman and they ask you to send copies to them)

Payday Loan Complaint Letter Template

Once you assemble all the information you need, you will be ready to start writing. Find the postal address for your payday lender on their website or by searching for it online. Then you can write your payday loan complaint letter, following the template below, and send it.

 

[YOUR NAME]

[YOUR ADDRESS]

 

[PAYDAY LENDER NAME]

[THEIR ADDRESS]

 

[DATE]

[CUSTOMER ACCOUNT NUMBER]

 

To Whom It May Concern,

 

I am writing to make a complaint regarding the treatment I received from your company. I first took out a loan from you on [DATE] for [£ AMOUNT]. It was your responsibility as a lender to confirm that I would be able to afford the repayments before lending the money. However, you failed to run a comprehensive check. My income was not enough to keep up with repayments, so I struggled even more financially after taking out the loan from you.

When applying for the loan and providing my information, I did state that my income was [£ AMOUNT] per [WEEK/MONTH]. My necessary outgoings before any loan repayments total [AMOUNT] per [WEEK/MONTH]. I can provide a breakdown of these expenses if required. I did not have enough money to repay the loan, so I contacted you by [METHOD: e.g. phone] on [DATE] to request a more lenient repayment plan. It was clear that I would not be able to repay and it would only become more difficult with the interest on the loan increasing.

However, your representative was not helpful or sympathetic to my situation. I was made to feel that my only options were to keep borrowing and repaying, no matter how much it cost me. In order to try to meet the repayments, I was then left with not enough money for the next month. This was a major cause of stress and had a negative impact on my health and the wellbeing of my family. It was irresponsible of you to lend money to someone who would not be able to repay, and even more to refuse to accommodate their financial plight.

In doing this, you have failed to follow the guidance of the Financial Conduct Authority on responsible lending. Therefore, I would like you to freeze the interest on the remainder of my loan, and refund the interest on the repayments that I have already made when I could not actually afford to do so. You will have 8 weeks to respond to this letter and address my request. If you do not agree to make reasonable adjustments in light of my situation, then I will have no choice but to escalate this complaint about you to the Financial Ombudsman.

 

Yours sincerely,

[YOUR FULL NAME]

 

[YOUR SIGNATURE]

Complaint E-mail Template

Complaint E-mail Template

Writing a complaint letter is a traditional method of getting companies to right their wrongs when consumers are unhappy. However, as technology constantly develops, the methods of communicating with customer services are updating as well. We refer to it as “snail mail” these days because it is often so much faster to resolve problems by communicating via e-mail instead. Rather than spending money on postage and waiting up to several weeks for a response, take your complaint online. Use this guide to write and send complaint e-mails.

Complaint Letter vs Complaint E-mail

A complaint e-mail is essentially the same thing as a traditional complaint letter. You’re just typing the letter on a computer or similar device and sending it over the internet instead of handwriting it and posting it. Since the digital world moves so much faster, it is better to be even more concise in an e-mail, whenever possible. However, you should still include all the same details that would be necessary in a typical complaint letter. This will be the following:

  • Customer name and account number (if applicable).
  • Order number and tracking number (if applicable).
  • Details of the original issue that you experienced.
  • The response you received upon first contacting the company (if you already tried to get assistance by another method) and why it was unsatisfactory.
  • Dates and times of events in consecutive order.
  • The terms and conditions of your contract with the company which state and prove their legal obligations to you as their paying customer.
  • Reference to relevant consumer law if the company is breaching it.
  • Reference to the terms of the regulatory authority that the company should be registered with (e.g. an Ombudsman or government body).
  • The steps that you expect the company to take to put things right and a deadline for them to complete these actions by (including a suggestion for an appropriate form of compensation in apology for causing this inconvenience).

One of the most important things is to make sure that you have the correct e-mail address for the company you are trying to contact. You can usually find their e-mail address on the “contact us” page of their website. Or you can search Google, social media, or forums for it.

How to Write a Complaint E-mail

A complaint e-mail follows a similar format to a regular complaint letter. You just need to adjust it slightly to suit an e-mail. For example, you don’t need to include postal addresses at the top. You should summarize the issue in the subject line of the e-mail. For example:

Subject: Account Number: XXXXXXXX Overcharged Bill

or

Subject: Order Number: XXXXXXXX Faulty Product

You should then enter the main text of your letter into the body of the e-mail. This should follow the usual layout of a letter, except of course you will not be able to sign it at the end. Remember that it needs to be formal and polite. You want the company to take your issue seriously and to want to fix it for you. Being rude, aggressive, or unreasonable will not help. You should make your case for support from the company by relying on facts, not fighting.

 

To Whom It May Concern,

 

I am writing this e-mail to acknowledge a problem with [your service/your product]. The [bill/product/service] I received from you on [date] was not acceptable, because it was [incorrect/faulty]. It was extremely disappointing that [specific details of the problem: e.g. the service was too slow/the delivery was late/X item arrived with X damage]. I reported this issue [any previous contact method: e.g. by phone/by e-mail/on Twitter/on Facebook] on [date] and received assurance from your adviser that [X action would be taken: e.g. you would issue a refund/apply a discount/replace the item]. However, I am still waiting for this matter to be resolved [X days later]. I am expecting you to correct this mistake at once.

I would also appreciate if you could contact me to confirm what you intend to do about this. You can reach me at this e-mail address or by calling [your phone number] between the hours of [your availability to answer a phone call]. Due to the inconvenience, I would expect you to not only [take X action] but to offer [suggest appropriate compensation] in apology for these failures of service. Otherwise, please confirm which Ombudsman or other authority I can contact to escalate this complaint. Your terms and conditions state that [describe their legal obligation to the customer]. Therefore, I expect you to do this.

 

Yours sincerely,

[YOUR FULL NAME]

 

Remember that if you are speaking directly to a person, whether this is a customer services representative or a CEO, then you should address them by name. Only use the non-specific address above if you don’t know who will be reading your e-mail or you don’t have a name. Sending an e-mail also makes it easier to include any supporting evidence. You can upload photographs of faulty items, receipts, and screenshots of communications as attachments.

Complaint Letter Template

Complaint Letter Template

As a consumer, when things go wrong you may decide that you need to write a traditional complaint letter. If the matter needs a fast resolution, then try contacting the business you have a complaint about via another method first. You can find the phone numbers for the complaints department of many brands by clicking on the links in the sidebar. If the team fails to fix a problem when you first contact customer services, then you should escalate it with a formal written complaint. You should look for their postal address on their website.

What should a complaint letter include?

A successful complaint letter is one which lays out all the information and persuades the recipient to take action. To get the business to pay attention and do something about your complaint, you need to be as clear as possible. When a problem arises, go back and gather all the information relating to the transaction. It is necessary to create a timeline of events. Keeping notes of the names of everyone that you spoke to from the business and when will help with this. It is also necessary to keep records of any reference numbers. You will need:

  • The details of what happened, in the correct order of events, with dates and times.
  • Your customer account number, or ID details confirming your account with them.
  • Order numbers, tracking numbers, and any case numbers that they have given you.
  • Relevant legal information. This includes the terms and conditions of your contract with the business as well as general UK law which supports your argument. You can check the details of your legal consumer rights for the situation with Citizens Advice.
  • An outline of the action that you expect them to take and a timeline to complete it.

What should a complaint letter look like?

Once you have all of the relevant information in order, you’ll need to make sure that you present it correctly. It is important to get the structure of your letter right so that they take your complaint seriously. Follow the layout below to create your own complaint letter, and tailor it to make the details specific to your complaint. It will give the letter a stronger effect.

 

[YOUR ADDRESS]

Apartment Number
Building Name
Street Name
Town Name
County Name
Postcode

[THEIR ADDRESS]

Company Name
Building Name
Street Name
Town Name
County Name
Postcode

 

[SUBJECT] Re: Customer Account Number: XXXXXXXX / Order Number: XXXXXXXX

 

To Whom It May Concern,

 

I am writing to make a complaint about an ongoing issue which I have been experiencing with your company. [INSERT REASON: e.g. I have been overcharged on my bill/I received a faulty product on INSERT DATE]. I was not happy to discover that [INSERT DETAILS OF THE ISSUE: e.g. I was charged twice for X service/product number XXXX was damaged in X manner].

When I spoke to [INSERT REPRESENTATIVE/DEPARTMENT NAME] on [INSERT DATE] I was informed that [INSERT INITIAL PROMISE OF ACTION: e.g. you would issue a refund within X days/you would send a replacement item within X days]. However, you have failed to uphold this commitment, because [INSERT FURTHER ISSUE: e.g. I have still not received a refund X days later/I still have not received the replacement X days later]. Therefore, I am writing this letter to you to request that you take immediate action to rectify these failures of service.

I expect you to respond to this letter by writing to the address above, sending an e-mail to [INSERT YOUR EMAIL ADDRESS], or calling [INSERT YOUR PHONE NUMBER] between the hours of [SPECIFY YOUR AVAILABILITY FOR A PHONE CALL]. To resolve this problem, I would like for you to [INSERT DETAILS OF YOUR PREFERRED RESOLUTION: e.g. issue my refund of £X.XX/replace this product] as soon as possible, and contact me to inform me that you will be doing this. I would also expect for you to [INSERT YOUR PREFERRED FORM OF COMPENSATION: e.g. discount my bill/refund my delivery fees/issue a goodwill voucher] as an apology for all of this inconvenience.  Otherwise, you will lose a previously loyal customer.

I will also have no other option but to escalate my complaint to [INSERT NAME OF THE RELEVANT OMBUDSMAN SERVICE OR REGULATORY BODY] if you do not resolve this by [INSERT DATE 8 WEEKS FROM DATE OF COMPLAINT]. I have the right to do this as a result of you failing to address the issue satisfactorily. According to [INSERT CONDITION OF SALE OR SERVICE FROM OFFICIAL COMPANY TERMS AND CONDITIONS], and in accordance with [INSERT RELEVANT CONSUMER LAW], you are in breach of contract. Therefore, you must take the aforementioned action to remedy this error. I have copies of [INSERT LIST OF SUPPORTING EVIDENCE: e.g. receipts, e-mails, social media messages, photographs] to confirm everything that I have mentioned, and would be glad to provide these if necessary. I look forward to hearing from you regarding this complaint in order to settle the matter.

 

Yours sincerely,

[INSERT YOUR FULL NAME]

 

[INSERT YOUR SIGNATURE]

Citizens Advice Bureau complaints procedure

If you’re unhappy with the service you received from your local Citizen Advice office then you can make a formal complaint with the hopes that next time you visit your experience is more pleasant.

Here’s the complaints procedure Citizens Advice follow so you know what to expect from them.

Calling Citizens Advice to make a complaint

You can phone the Citizens Advice to make your complaint by calling the number 0843 208 0982. When you phone this number you will need to give some details of the local office you visited, as well as a description of the incident that left you feeling upset or annoyed.

Email your complaint to Citizens Advice

You can also send your complaint to the Citizens Advice via an email, you can send it to the address: feedback@citizensadvice.org.uk. You will need to provide as much detail as possible in your email about your complaint, as well as providing details of the best way they can get back in touch with you, whether you’d prefer an email, a letter or a phone call to explain what is happening with your case.

Send your complaint to Citizens Advice in a letter

It is also possible to send your complaint in a letter, you will have to send this letter to your local Citizens Advice Office that you are making the complaint about. You can address your letter to the manager or the chair. They will then investigate your complaint and come back to you in due course with what is going to happen as a result of the investigation and your complaint.

Fill in the feedback form for your complaint online

If you’d prefer you can also fill in the feedback form online to make your complaint regarding the Citizens Advice. The form prompts you with the information you need to provide and will submit it directly to them for them to look into and get back to you.

Citizens Advice complaints form

Citizens Advice Bureau complaints procedure

When you make your complaint, it will be investigated, either by the manager or chair of a local office, or at the national office, depending on how you choose to complain.

Once they’ve investigated the complaint, and if it is upheld you will receive a full apology regarding the incident.

If they can, they’ll provide details of how they plan to put your complaint right, and if there are any new procedures in place to prevent this type of thing from occurring again.

The Citizens Advice aim to get all complaints resolved within 8 weeks, however, if this is not possible, they will contact you and explain any delay and keep you up to date with what’s happening in your specific case.

Once you get a reply from them with the outcome of your complaint, if you’re not happy with how it’s been resolved, you can ask for a further review of the complaint.

A review of your complaint will be carried out under the direction of the Citizens Advice chief executive. Once you get a reply from these, if you’re still not happy with what response is given, you can then escalate your complaint to an independent adjudicator.

The independent adjudicator will look at your complaint separately from Citizens Advice. If you want to escalate your complaint to them, you will have four weeks from the time of receiving your review from the Citizens Advice to take it to the adjudicator.