Who to Complain to About Roadworks

Although roadworks can be inconvenient for road users or local residents, they are usually repairs or upgrades necessary for public safety. If the roadworks are unsafe or causing an excessive disturbance, you might want to report a complaint about them. The agency to complain to will depend on which organisation is carrying out the roadworks and why.

Complain to Company About Roadworks

Often, utility companies which are responsible for maintaining pipes or wires in the area will have to carry out roadworks to access these. You should be able to tell which company is carrying out the roadworks by looking for the worker’s vans or signs notifying the public of the roadworks taking place. These cases normally should not last for more than a few days at a time. If you wish to complain about roadworks by a utility company, you should follow the complaints procedure for that company, which will be listed on their website.

For example, companies you might see carrying out roadworks to access underground infrastructure include internet companies like Openreach, broadband media companies like Sky, power companies like British Gas, or water companies such as Yorkshire Water.

Complain to Council About Roadworks

If there is an issue with a public road which requires repair, you should report this to the local council which is responsible for the general maintenance of that road. Reporting a fault is a separate process from making a complaint. If the council is already undertaking roadworks to repair a fault, you can then complain to the council if their activities have been causing any problems. When major roadworks are going ahead, the council should notify residents in the area by letter and advise them on the duration of the disruption.

One of the most common reasons to complain to the council about roadworks is a noise complaint or the roadworks blocking public access such as a footpath or a private driveway. Each council will have their own complaints procedure with a specific time scale and ways to contact them. You can usually find an online form, a phone number, or a postal address for complaints if you search “place name council complaints” in your browser. For example, to complain to Leeds City Council, the search would be for “Leeds City Council complaints”.

Complain to Highways Agency About Roadworks

Roadworks on motorways or major roads are usually the concern of the Highways Agency, not the local council. You would have to contact the responsible agency according to the location, which could be Highways England, Transport Scotland, or the Welsh Assembly. You can find the contact details easily with a quick Google search for the relevant agency.

In the case of Highways England, they should attempt to respond to your complaint within 15 working days. You can contact them again to request a review of their response to the complaint if you are not happy with it. Escalate the issue to the Chief Executive if they still fail to resolve the issue. If you are still not satisfied with the handling of your roadworks complaint, you can escalate it to the Independent Complaints Assessor at the Department of Transport or the Parliamentary Ombudsman. This process could take several months.

Royal Mail Christmas & New Year Last Delivery Dates 2019

Christmas is the busiest time of the year for Royal Mail, when they deliver over 100 million parcels each year in December alone. If you will be sending cards or gift packages to your loved ones in the mail this festive season, then you need to make sure that you send them in enough time to arrive by Christmas. These are the last delivery dates for Christmas 2019.

Christmas Last Posting Dates for UK Delivery

For domestic deliveries using inland services, you can leave your Christmas shopping a bit later. You should post your cards and parcels at least a week before Christmas Day if you want the recipient to be able to open them on the day. Christmas is on a Wednesday this year, and 1st Class Christmas post needs to be sent by the Friday before to arrive in time.

Wednesday 18th December Royal Mail 2nd Class & 2nd Class Signed For
Friday 20th December Royal Mail 1st Class & 1st Class Signed For,
Parcelforce Worldwide express 48, express 48 large 
Monday 23rd December Royal Mail Special Delivery Guaranteed
Parcelforce Worldwide express 24, AM, 9 & 10

Christmas Last Posting Dates for International Delivery

Unfortunately, the last posting dates for International Economy mail have already passed. If you send a letter or parcel abroad by Economy post now, it is not likely to arrive in time for Christmas. However, you still have enough time to send international Christmas post using Standard or Tracking services. Final posting dates for international Christmas delivery are:

Monday 9th December Africa, Asia, Caribbean, Central and
South America, Far and Middle East
Tuesday 10th December Cyprus, Malta
Wednesday 11th December Eastern Europe (except Czech Republic,
Poland and Slovakia)
Thursday 12th December Australia, Greece, New Zealand and
Saturday 14th December Canada, Czech Republic, Finland,
Italy, Poland, Sweden, USA
Monday 16th December Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal, Slovakia,
Spain, Switzerland
Wednesday 18th December Belgium, France, Ireland, Luxembourg

Christmas Last Posting Dates for HM Forces Mail (BFPO)

If you have a loved one in HM Forces who is away from home this festive season, you can still send them your love and thoughtful gifts. You just have to send them by these dates:

Monday 25th November Airmail to Operational HM Forces
Friday 13th December Airmail to Static HM Forces

Last Posting Dates for Letters to Father Christmas

All children have until Friday 6th December to write and send a letter to Santa Claus with their Christmas wishes. These letters do not require stamps, because Royal Mail will deliver them for free. If your child wants to receive a letter from Santa, make sure that they include their full name and address. Write Santa’s address on the envelope and pop it in a postbox.
Father Christmas, Santa’s Grotto, Reindeerland, XM4 5HQ

Royal Mail Christmas & New Year Deliveries

You should check with your local post office branch for opening times. If you send or expect to receive mail around Christmas time or New Year, you should be aware of these changes:

Deliveries and Collections Before Christmas

Monday 16th December Normal deliveries and collections
Tuesday 17th December Normal deliveries and collections
Wednesday 18th December Normal deliveries and collections
Thursday 19th December Normal deliveries and collections
Friday 20th December Normal deliveries and collections
Saturday 2st December Normal deliveries and Saturday collections
Sunday 22nd December No deliveries or collections
Monday 23th December Normal deliveries and collections

Christmas to New Year Deliveries and Collections

Tuesday 24th December
(Christmas Eve)
Normal deliveries, Christmas collections
Wednesday 25th December
(Christmas Day)
No deliveries or collections
Thursday 26th December
(Boxing Day)
No deliveries or collections
Friday 27th December Normal deliveries and collections
Saturday 28th December Normal deliveries and Saturday collections
Sunday 29th December No deliveries or collections
Monday 30th December Normal deliveries and collections
Tuesday 31st December
(New Year’s Eve)
Normal deliveries, New Year’s collections

New Year Deliveries and Collections

Wednesday 1st January
(New Year’s Day)
No deliveries or collections
Thursday 2nd January
(Bank Holiday in Scotland)
Normal deliveries and collections
(except Scotland where there will be no deliveries or collections)
Friday 3rd January Normal deliveries and collections in all areas

Black Friday Tech Roundup

Black Friday may be an American tradition, but in recent years the bargain retail event has secured a place across the pond. On the final Friday in November, hundreds of retailers will drastically reduce the prices of thousands of products. This is the perfect time to bag a deal on expensive purchases like technology. Whether you’re on the hunt for Christmas gifts or need to upgrade your everyday devices, the Black Friday sales are the best place to look for spectacular savings. Here are some of the top deals for Black Friday 2019 (29th November).

Currys Black Friday Tech Deals

Tech retailer Currys is already dropping dozens of prices in the run-up to Black Friday. The best Black Friday tech deals available at Currys right now are listed below – but you should expect to see even more amazing offers on the big day itself. Currys also has a Price Match Promise which also applies to Black Friday sales, so you can reclaim any difference in price.

Save almost 50% on NOW TV Smart Box with 4K & Voice Search

  • Get the latest NOW TV Smart Box plus four Now TV passes for £24.99 (was £49.99).

Save £64 on Fitbit Inspire HR & Google Nest Mini Bundle

  • Get the Fitbit Inspire HR Fitness Tracker plus a mini smart speaker for just £74.99.

Save £70 on Dolce Gusto by Krups Lumio Coffee Machine

  • Nescafe automatic coffee machine compatible with 40 types of hot drinks for £49.99.

Save £100 on Dyson Hot & Cool Fan Heater

  • Modern 2-in-1 heater and cooler for use in all seasons (as advertised on TV) for £299.

Save £220 on KitchenAid Artisan Stand Mixer

  • Serious cooks and bakers can get this professional-capability stand mixer for £279.

Save £250 on Philips Ambilight 55 Inch 4K Smart TV

  • This 55″ Ultra HD TV with built-in LED lighting is now only £499 (down from £749).

Save £300 on LG SK8 Wireless Soundbar with Dolby Atmos

  • Wifi/Bluetooth-compatible wireless subwoofer with built-in Chromecast for £299.

Save £300 on the HP Pavilion 14-ce3520sa Laptop

  • The most powerful HP Pavilion 14 laptop with Intel Core i7 is available for £649.

Amazon Black Friday Tech Deals

Online giant Amazon is so big that it hosts its own annual Black Friday, known as Amazon Prime Day. However, Amazon also gets in on the price-cutting action for actual Black Friday. They already have loads of deals on offer and will continue to drop prices around the day itself. Keep an eye out, but here are the best Black Friday tech deals on Amazon currently.

Save 38% on Philips Wake Up Light Alarm Clock

  • Rise and shine with a natural sunrise experience of light and sound for £64.99.

Save up to 48% on Tile 4 & Echo Dot Packs

Save £70 on Powerbeats3 Wireless Earphones

  • Ideal for workouts with wireless connection and water resistance, now just £99.

Save £100 on OPPO Reno Z 128GB

  • The already affordable but high-quality smartphone is now even cheaper at £199.

Save £100 on Kindle Oasis Waterproof E-reader

  • Get Amazon’s 9th Gen e-reader with free Wifi and a 7″ 300 ppi display for £219.99.

Save £100 on Bose Home Speaker 500 (was £399)

  • Get high-quality wall-to-wall stereo sound from a single smart speaker for £299.

Save over £200 on Samsung Galaxy S10 128 GB

  • Smallest storage version of S10 still has a great camera and battery life for £598.97.

Save 10% on Apple MacBook Air (was £1,099)

  • Grab the latest MacBook model, 13-inch 128GB Intel Core i5 in Space Grey, for £985.

John Lewis Black Friday Tech Deals

Producers of the annual feel-good Christmas advert John Lewis are known to participate in the Black Friday sales madness as well. They will be releasing more products into the sales on 29th November, but even now there are dozens of special offers and reductions. You’ll find some of the best John Lewis tech deals in advance of Black Friday listed down below.

Save £21.45 on Wahl 4 in 1 Multi Groomer

  • This ultimate men’s grooming tool with 4 heads and 13 combs is reduced to £43.44.

Save £40 on Babyliss Blush Straightener

  • A perfect gift for girls and women of all ages, now available for half price at just £40.

Save £60 on Fitbit Versa Smart Fitness Watch

  • The pretty Periwinkle/Gold version of this multi-purpose smartwatch is now £139.

Save £65 on Beats Studio³ Wireless Headphones

  • Beats noise-cancelling headphones are £199 in Desert Sand/£269 in Midnight Black.

Save £70 on Lenovo IdeaPad Laptop

  • 17.3″ HD laptop with Intel Core i3 Processor, 8GB RAM, and 128GB SSD for £479.99.

Save £150 on HP Envy Convertible Laptop

  • 13.3″ convertible laptop with an AMD Ryzen 5 Processor and 8GB RAM for £649.95.

Argos Black Friday Tech Deals

The thing about convenient order-and-collect retailer Argos is that they always have decent deals and offers running. They have yet to show their hand for the range of products which will be available with massive price reductions on Black Friday, but their website confirms that they will be participating. At the moment, these are the best Argos tech deals on offer.

Lowest Price on HP Deskjet Wireless Printer

  • The 2622 printer plus 2 months of Instant Ink is available for the low price of £24.99.

Save 25% on Fitbit Family Bundle (was £159.99)

  • Get an Inspire HR for an adult and an Activity Tracker Ace 2 for a kid for £119.99.

Save £10 on GoPro Hero7 Waterproof Camera (was £159.99)

  • This tough and tiny action camera with a touch screen is now reduced to £149.99.

Lowest Price on Toshiba 55 Inch Alexa 4K Smart TV

  • Looking for an affordable smart TV with HDR and 4K Ultra HD? This one is now £399.


How to Leave Virgin Media

Leaving Virgin Media can be notoriously difficult if you want to switch to another supplier for your broadband, TV, or phone. Read this guide to find out how to leave Virgin Media. You should know that Virgin Media has a notice period of 30 days before you can leave.

What to Do Before Leaving Virgin Media

It is important to check the terms and conditions of your contract with Virgin Media before you try to cancel it. The Virgin Media cancellation policy usually involves paying expensive cancellation fees if you leave your contract before it expires. The maximum fee for early disconnection from Virgin Media is £240. Your cancellation fee could be up to this amount, even if you are cancelling because you are moving home. You do not need to worry about early exit cancellation fees if your Virgin Media contract is a rolling 30-day contract. Bear in mind that any products which come with a Virgin Media service may need to be returned when you cancel the service. One of the issues with leaving Virgin Media is that they have their own separate network. This means that if you are switching supplier, you cannot just contact your new supplier and let them handle it. You must contact Virgin Media about the cancellation directly by yourself. Make sure that you co-ordinate the switchover properly so that you are not left without any services. Confirm the cancellation cost before proceeding.

How to Leave Virgin Media Online

You can log into your account on the Virgin Media website by clicking on the “My Virgin Media” tab and entering your sign-in details. Your account will store all the information relating to your services and bills. This is where you should be able to check your contract for its expiry date and cancellation policy. Unfortunately, you cannot simply terminate your Virgin Media services with the click of a button. You must contact Virgin Media and confirm both your identity as the account holder and your intention to cancel. They normally accept this in writing or verbally over the phone. There is no e-mail address for Virgin Media, but they do offer a webchat. Follow this link and click on the red “Message Us” button to launch a live chat and discuss cancelling your Virgin Media account online with a person at Virgin.

How to Leave Virgin Media by Phone Call

The best way to leave Virgin Media if you are looking for a better deal is to call them. Do research beforehand and have quotes from other suppliers ready for comparison. Ring Virgin Media on 0345 454 1111 when you are ready to discuss cancellation. You should be able to provide information such as your Virgin Media account number, all of the service contracts that you have, and what their monthly costs are. When you call Virgin Media, you will usually need to enter your Virgin Media phone number or your account number to get through to a person. Then you can ask to speak to the cancellations department or transfer to the retentions team. These are the people who you can negotiate with for a better deal if you aren’t happy with their service but aren’t 100% committed to leaving Virgin Media yet.

How to Leave Virgin Media by Post

Writing a letter is the old-fashioned way of cancelling a contract, but it is still an option. You can send your notification of cancellation in writing to Virgin Media using the address listed below. Use a trackable postage method so that you can be certain of the delivery. However, the date of your notification is likely to count from the day that they read it, which will not necessarily be the same day that they receive it. This means that your 30-day notice period could begin and end later than you intended, which is the risk you run by using snail mail.

Virgin Media
Unit 5 Nimbus Park
Porz Avenue
Houghton Regis

How to Send a Parcel with Hermes

Hermes is one of the most commonly used couriers in the UK. Whether you are sending or receiving parcels, you can use myHermes. They offer courier collection or ParcelShop drop-offs across the country. Read this guide on how to send a parcel with Hermes to learn what to do. You can follow our guide on how to complain to Hermes if you experience an issue.

A Summary of How to Send Parcels with Hermes

  1. Go online to the myHermes website and enter your information to get a quote. You will need to provide the postcode you are sending the parcel from and the delivery postcode. It also requires the weight of the parcel in kg.
  2. You will then have to explain what the contents of your parcel are and what their value is. At this stage, you can also add a parcel reference which will appear in your order history and on the label for the parcel.
  3. Then you must choose the cover level for the parcel in case it gets lost or damaged in transit. The options will depend on the value of the contents and whether or not you want a guaranteed signature for delivery.
  4. Next, you need to provide the details of the recipient. You can specify a safe place to leave the parcel or other delivery instructions.
  5. You must create a myHermes account if you do not already have one, or log into an existing account if you have not done so yet.
  6. Finally, select the method that you want to send the parcel by. You can choose a courier collection from a specific address or choose to drop it off at a myHermes Parcel Shop yourself. Simply make the payment for the delivery and print off your label to attach to the parcel. Then either wait for the collection or take it to a shop.

How to Package a Parcel for Hermes Delivery

No matter how far your parcel is travelling, the best way to ensure that it arrives in perfect condition is to package it properly. Hermes advises anyone sending a parcel to use high-quality and secure packaging. This includes Jiffy bags for smaller items or strong cardboard, tape, and strapping for larger ones. You should also use dividers or cushioning (such as bubble-wrap, foam, or shredded paper) to prevent items from moving around inside the parcel. Always remove all of the old labels and stickers if you are re-using packaging from another parcel. Don’t re-use damaged packaging or use unsuitable packaging like fabric.

What can you NOT send in a parcel with Hermes?

Due to legal restrictions, there are some items which Hermes refuses to transport through their delivery network. This includes toxic substances, liquids, sharp objects, weapons, and more. In addition, there are some items which Hermes will not cover for compensation in the event of loss or damage. If you send any china, glass, valuable jewellery, or documents, then you are doing so at your own risk. You can view a full list of prohibited items and non-compensation items on the Hermes website. Always check before trying to send a parcel.

Hermes Parcel Prices and Sizes

In order for your parcel to be delivered with Hermes, it must meet their size requirements. There are limitations on the size of parcels which you need to be aware of. The maximum length is 1.2m and the maximum weight is 15kg. There is also a maximum volume, which is 245cm. You can check if your parcel dimensions are within the Hermes guidelines here. It is the weight of the parcel which determines the price of postage. It will also cost more if you book a courier collection than if you drop it off at a ParcelShop. You may also choose to pay more for additional cover for accidental damage or loss. See the list of Hermes prices here.

How to Pay and Print Instore at a Hermes ParcelShop

Selected ParcelShops offer a service where you can choose to print your label and pay at the location. You can search for Hermes ParcelShop locations here. This easy self-service process makes things much faster and even more convenient. You just enter the delivery address and name of the recipient and pay with a debit or credit card. Unfortunately, it is not possible to pay with cash this way. It will also ask you to enter your e-mail address so that Hermes can send you a receipt and tracking details. The machine will then print a self-adhesive label which you must stick on your parcel before giving it to the cashier. You don’t need a myHermes account to use this service, but you do still need a valid e-mail address. It could take up to 3 hours for your parcel to appear in the system for you to be able to track.

Guide to TUI Terminals in the UK

TUI Airways, known as TUI UK, is the largest airline offering flights from the UK and Ireland to almost 100 destinations around the world. TUI was formerly Thomson but still offers the same holiday booking services. The airline operates flights from around 25 airports across the UK and Ireland. As a major airline, TUI departs from the main terminal at most airports.

TUI Terminals in Scotland

Aberdeen (ABZ)

  • TUI flights depart from the main terminal at Aberdeen Airport
  • Aberdeen Airport is 7 miles northwest of Aberdeen city centre
  • Accessible from A96 Aberdeen-Inverness road (satnav postcode is AB21 7DU)
  • View a map of the Aberdeen Airport main terminal (Gates 1-11) here

Edinburgh (EDI)

  • TUI flights depart from the main terminal at Edinburgh Airport
  • Edinburgh Airport is 8 miles from Edinburgh city centre
  • Linked to A8 Glasgow Road and close to M9 and M8 (satnav postcode is EH12 9DN)
  • View a map of the Edinburgh Airport main terminal (Gates 1-29) here

Glasgow (GLA)

  • TUI flights depart from the main terminal at Glasgow Airport
  • Glasgow Airport is 8 miles from Glasgow city centre
  • The M8 goes past the airport – exit at Junction 28 or 29 (satnav postcode is PA3 2SW)
  • View a map of the Glasgow Airport main terminal (Gates 1-33) here

Inverness (INV)

  • TUI operates limited seasonal flights from the main terminal at Inverness Airport
  • Inverness Airport is 8 miles northeast of Inverness city centre
  • Read more information about visiting the Inverness Airport terminal and its facilities

TUI Terminals in North East England

Doncaster Sheffield (DSA)

  • TUI flights depart from the main terminal at Doncaster Sheffield Airport
  • Doncaster Sheffield Airport is 6 miles from Doncaster and 24 miles from Sheffield
  • Accessible from the A1 and M18 – follow signs for Robin Hood Airport (satnav postcode is DN9 3RH)
  • Read more information about the Doncaster Sheffield terminal (Gates 1-6) here

Humberside (HUY)

  • TUI flights depart from the main terminal at Humberside Airport
  • Humberside Airport is 17 miles from Grimsby and 22 miles from Hull
  • Accessible via A18 trunk road – 3 miles from M180 Junction 5 (satnav postcode is DN39 6YH)
  • Read more information about the Humberside Airport terminal here

Leeds Bradford (LBA)

  • TUI flights depart from the main terminal at Leeds Bradford Airport
  • Leeds Bradford Airport is 9 miles from Leeds and 7 miles from Bradford
  • Accessible from the M1, M62, and A658 (satnav postcode is LS19 7TU)
  • View a map of the Leeds Bradford Airport main terminal (Gates 1-10) here

Newcastle (NCL)

  • TUI flights depart from the main terminal at Newcastle International Airport
  • Newcastle International Airport is 7 miles from Newcastle city centre
  • Accessible from the A1 and A696 (satnav postcode is NE13 8BZ)
  • View a map of the Newcastle Airport main terminal (Gates 1-26) here

TUI Terminals in North West England

Manchester (MAN)

  • TUI flights depart from Terminal 2 at Manchester Airport
  • Manchester Airport is 7 miles from Manchester city centre
  • Accessible from the M56 via dedicated Junction 5 link (satnav postcode is M90 1QX)
  • View a map of Manchester Airport Terminal 2 here

Liverpool John Lennon (LPL)

  • TUI flights depart from the main terminal at Liverpool John Lennon Airport
  • Liverpool John Lennon Airport is 7 miles from Liverpool city centre
  • Accessible from the M57, M62, and M56 (satnav postcode is L24 1YD)
  • View a map of the Liverpool John Lennon Airport terminal (Gates 1-10 and 30-43) here

TUI Terminals in the Midlands

Birmingham (BHX)

  • TUI flights depart from Terminal 1 at Birmingham Airport
  • Birmingham Airport is 15 miles away from Birmingham city centre
  • Accessible from the M42 via Junction 6 (satnav postcode is B26 3QJ)
  • View a map of Birmingham Airport Terminal 1 (Gates 1-20, 40-54, and 55-68) here

East Midlands (EMA)

  • TUI flights depart from the main terminal at East Midlands Airport
  • East Midlands Airport is 9 miles from Derby, 12 miles from Nottingham, and 15 miles from Leicester
  • Accessible from the M1 (Junction 23a or 24) or M42 via the A42 (satnav postcode is DE74 2SA)
  • View a map of the East Midlands Airport main terminal (Gates 1-23) here

TUI Terminals in South East England

Norwich (NWI)

  • TUI flights depart from the main terminal at Norwich Airport
  • Norwich Airport is 4 miles away from Norwich city centre
  • Accessible from the A11, A47, A150, or A561 (satnav postcode is NR6 6JA)
  • View a map of the Norwich Airport main terminal (Gates 1-5) here

Southampton (SOU)

  • TUI flights depart from the main terminal at Southampton Airport
  • Southampton Airport is 4 miles away from Southampton city centre
  • Accessible from the M3 or the M27 via J5 (satnav postcode is SO18 2NL)
  • View a map of the Southampton Airport main terminal (Gates 1-9) here

TUI Terminals in South West England

Bournemouth (BOH)

  • TUI flights depart from the main terminal at Bournemouth Airport
  • Bournemouth Airport is 4 miles from the centre of Bournemouth
  • Accessible from the A338, 75 minutes from M25 (satnav postcode is BH23 6SE)
  • View a map of the Bournemouth Airport terminal (all departure gates) here

Bristol (BRS)

  • TUI flights depart from the main terminal at Bristol Airport
  • Bristol Airport is 8 miles away from Bristol city centre
  • Accessible via the A38 via the M5, M4, or A4 (satnav postcode is BS48 3DY)
  • View a map of the Bristol Airport terminal (all departure gates) here

Cardiff (CWL)

  • TUI flights depart from the main terminal at Cardiff Airport
  • Cardiff Airport is 12 miles away from Cardiff city centre
  • Accessible from the M4 via Junction 33 (satnav postcode is CF62 3BD)
  • Read more information about the Cardiff Airport terminal here

Exeter (EXT)

  • TUI flights depart from the main terminal at Exeter Airport
  • Exeter Airport is 5 miles away from Exeter city centre
  • Accessible via the M5 by exiting at Junction 29 (satnav postcode is EX5 2BD)
  • View a map of the Exeter Airport terminal (all departure gates) here

TUI Terminals in London

London Gatwick (LGW)

  • TUI flights depart from the North Terminal at London Gatwick Airport
  • London Gatwick Airport is 28 miles from London city centre
  • Accessible via M23 Junction 9 and the A23 (satnav postcode is RH6 0PJ)
  • View a map of the London Gatwick North Terminal here

London Luton (LTN)

  • TUI flights depart from the main terminal at London Luton Airport
  • London Luton Airport is 32 miles away from London city centre
  • Accessible from the M1 Junction 10 or the A1 (satnav postcode is LU2 9QT)
  • View a map of the London Luton Airport terminal here

London Southend (SEN)

  • TUI flights depart from the main terminal at London Southend Airport
  • London Southend Airport is 41 miles away from London city centre
  • Accessible from the M25 Junction 29 or the London-Southend Road (satnav postcode is SS2 6YF)
  • View a map of the London Southend Airport terminal here

London Stansted (STN)

  • TUI flights depart from the main terminal at London Stansted Airport
  • London Stansted Airport is 39 miles from London city centre
  • Accessible from the M11 via Junction 8 or 8a (satnav postcode is CM24 1RW)
  • View a map of the London Stansted Airport terminal here

TUI Terminals in Northern Ireland

Belfast City (BHD)

  • TUI flights depart from the main terminal at Belfast City Airport
  • Belfast City Airport is 3 miles from Belfast city centre
  • View a map of the Belfast City Airport terminal here

Belfast International (BFS)

  • TUI flights depart from the main terminal at Belfast International Airport
  • Belfast International Airport is 18 miles away from Belfast city centre
  • Accessible from the M2 Junction 5 via the A57 (satnav postcode is BT29 4AB)
  • View a map of the Belfast International Airport terminal here

City of Derry (LDY)

  • TUI flights depart from the main terminal at City of Derry Airport
  • City of Derry Airport is 7 miles from Derry (Londonderry) city centre
  • Accessible from the A2 via the A5 or A6 (satnav postcode is BT47 3GY)
  • View a map of the City of Derry Airport terminal here

Please contact TUI if you need assistance prior to visiting the airport, or visit the TUI customer services information desk when you are at the airport.

How to Cancel Your Easyjet Flight

The contact number for Easyjet is available directly from their website at no or lower cost

0844 381 0912

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Cancelling an Easyjet flight is easy, but because it is a low-budget airline, their bookings are usually non-refundable. Read the guide below to find out how to cancel your Easyjet flight.

Easyjet Flight Cancellation Policy

Easyjet will only allow you to cancel your flight within 24 hours of making the booking. They will issue a refund for the cost of the booking, minus an administration fee. It costs £32 to cancel an Easyjet flight through the call centre or £27 to cancel an Easyjet flight online with your own account. After 24 hours have passed, your Easyjet flight will be non-refundable. You can still cancel it if you choose, but you will not get any money back. It might be more cost-effective for you to amend your Easyjet flight instead. You would still have to pay for any differences in flight costs and also pay an amendment fee. This fee will vary from £17 to £52, depending on the booking changes you want to make and how many days are left.

How to Cancel Your Easyjet Flight Online

The cheapest and fastest way to cancel an Easyjet flight is to do it yourself online. Simply log into your account on the Easyjet website and click to manage your booking. Only the lead booker can make changes to the booking, so you will need their details to log in. If the option to cancel is not available, then send an e-mail to cancellations@holiday.easyjet.com with the details of your flight booking. If the cancellation is time-sensitive, it would be faster to call Easyjet. It could take several days for Easyjet to read and respond to your e-mail. If there are less than 7 days left before departure or if you still have an outstanding balance, you must call to speak to Easyjet customer services to sort out the arrangements anyway.

How to Cancel Your Easyjet Flight by Telephone

To cancel an Easyjet flight over the phone, call Easyjet on the number at the top. This will allow you to speak to a person at Easyjet about your booking. First you will have to wait through pre-recorded messages from Easyjet. Then press 1 to “change, cancel, or make a booking” when given the list of options. When you get through to Easyjet, provide your booking reference number and the details of the flight and passengers. Again, you have to be the lead booker and the person paying for the booking in order to amend it. The Easyjet adviser should be able to tell you the current cost of cancellation or amendment. You can then provide your payment details over the phone if you are agreeing to proceed and pay the given prices.

How to Complain About Cancelling an Easyjet Flight

If you experience any problems regarding your Easyjet flight cancellation, contact Easyjet as soon as possible. You can do this over the phone or online using the contact number or the e-mail address provided above. Otherwise, you can try to raise a complaint on Twitter or start a live chat. Assistance should be available this way between 8am and 8pm every day. Alternatively, you can send a letter to the Easyjet UK head office at easyJet Airline Company Limited, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF. Remember to include copies of evidence (such as doctor’s notes or death certificates) if you are trying to claim a refund for cancelling due to extraordinary or unexpected circumstances such as an illness.

How To Complain About TalkTalk

0345 172 0088

TalkTalk is a British telecom, internet, and television provider. TalkTalk was founded in 2003 as a subsidiary of the Carphone Warehouse but split to become its own company 7 years later in 2010. If you are unhappy with the services you’re provided by TalkTalk you can read the guide below to find out how to complain about TalkTalk.

Call TalkTalk to Complain

The easiest way to file a complaint about TalkTalk is to call the complaints number on 0345 172 0088. Once on the phone, you will be able to speak with a member of the complaints team, you will need to explain what it is you wish to file a complaint about whether that is a service they’re providing you with, customer service you have recently received or another issue you have experienced with the company. You will then need to provide some personal and account information to allow the team member to file the complaint. You should receive an update regarding the complaint within a week via phone call, letter or email whichever option you selected when filing the complaint.

Email to Complain to TalkTalk

If you would prefer to email TalkTalk about your complaint you can do so by writing an email including a description of the issue you wish to file a complaint about, some personal and account information and any details you think would help the complaint such as dates, times, employee names or other details. You can also attach any media files you have that would aid your application. You then need to send your complaint to concerns@talktalkplc.com you should receive a reply within a week.

Send a Letter to Complain to TalkTalk

You can also send a letter of complaint to TalkTalk if you wish to file a serious complaint about the company. You will need to include the description of the problem you have experienced, any details such as employee names, some personal and account information, as well as anything else you feel, would be helpful for your complaint. You then need to send it to the address listed below and you should receive a reply within 2 weeks via post if you wish to receive a reply via another form of contact make sure you include this in your letter.

TalkTalk Head Office
11 Evesham Street
W11 4AR

How to Make a Complaint Against a School

How to Make a Complaint Against a School

Parents, guardians, and other adults usually have the best interests of children at heart. When children are not receiving the education or treatment that they should in school, adults may want to complain and change this. Read this guide to learn how to complain about a school. There are lots of factors affecting how you should complain to a school.

What can you make a complaint against a school about?

There are many causes for complaints against schools. They are normally due to action that the school is taking, or failing to take. Common reasons to complain about schools include:

  • bullying (by pupils or teachers)
  • professional misconduct or incompetence
  • changes in policy
  • not following statutory guidance
  • failing to support children with special needs
  • discrimination
  • unfair suspension or exclusion
  • admissions
  • discrimination
  • breaching data protection
  • misinformation or maladministration

Who do you make a complaint against a school to?

The type of school that the child is attending determines which authority is responsible for handling complaints about them. You can initially make an informal complaint by speaking to staff at the school. This may be your child’s tutor, head of year, or head teacher. You can ask for a copy of their complaints procedure, which every school should have. This will have guidance on how to submit a written complaint and where to send it. You must be factual and concise, and refer to relevant school policies. If you need to escalate it, then you may have to explain your complaint in front of a panel of the school’s governors or trustees.

What happens when you make a complaint against a school?

A member of staff at the school should be responsible for investigating your complaint. They should establish the facts of the situation, including interviewing those involved, and keep a record of it all. You should keep in contact with them to determine what must be done to resolve the issue satisfactorily. An acknowledgement, explanation, and apology might be enough. Or you could request an agreement to review and adjust their policies to reassure you that the problem won’t happen again. The school should carry out disciplinary proceedings if necessary and update you on further outcomes. You may have to escalate it.

How to Make a Complaint Against an Academy or Free School

Approaching a state school or academy with a complaint requires you to contact them directly. You must follow their individual complaints procedure, which you should be able to find on the school’s website. Complain in writing to the headteacher, then to the board of governors or trustees. You can only complain to them directly if your child is attending the school. If you are not happy with the response from an academy, take your complaint to the ESFA (Education and Skills Funding Agency). You can make complaints online to the Department for Education or to Ofsted. This is only after following the school’s procedure.

How to Make a Complaint Against a Private School

The same process applies to private schools as well. You must consult the school’s official complaints procedure and follow the stages in it. The school will only accept complaints from people who have children attending that institution. Ofsted is not able to investigate complaints about independent schools. Similarly, the Department for Education can’t step in regarding individual complaints. They can only regulate the school and investigate any failure to meet its standards. You might complain about their premises or pupil welfare.

How to Make a Complaint Against a Local Authority School

Your child’s school may be maintained by a local authority. Like schools, all local authorities should have an official complaints policy. They should provide this publicly for everyone to follow. If the local authority does not handle your complaint satisfactorily, then you could complain about the local authority. These escalations should go to the Local Government and Social Care Ombudsman. You should always complain directly to the school before going to the local authority. Parents, carers, and wider community members can complain about a maintained school. Ofsted and the Ombudsman can only investigate certain issues.

How to Make a Complaint Against a School About Special Educational Needs

You may have a child registered at a school which is not supporting their special education needs (SEN). First, you should talk to the school’s SEN co-ordinator, then follow the school’s process for complaints. Then you can complain to your local authority. This applies if your complaint is about an EHC plan for your child (education, health, and care). If the complaint is about discrimination against somebody with a disability, then you can take it to a SEND tribunal (Special Educational Needs and Disability). You must fill out one of these forms and submit a claim within 6 months of the incident. You may have to attend a tribunal hearing.

How to Make a Complaint Against a School to the Department for Education

You must complete the school’s formal complaints procedure before you can refer the issue to the Department for Education. Your communication will need to explain what the school has done and why they have failed to resolve the complaint. It is important to also include any documentary evidence to support your case. The DfE can command schools or local authorities to take a particular action. However, they do not always take up complaint cases. If the DfE does not use its power to help you, then you may be able to turn to Ofsted.

How to Make a Complaint Against a School to Ofsted

Ofsted does not investigate complaints involving individual pupils for them. They will only investigate reports of issues with how a school is run. Valid complaints could be about the quality of education, inadequate support for SEN pupils, neglect of student wellbeing and development, or inefficient management. You can complain to Ofsted online after following the school’s complaints policy. They may contact you for more information. Ofsted has the power to call inspections or parent meetings. They will most likely share your information with the school, which could affect your relationship. If you ask to remain anonymous, this limits what Ofsted can do about the situation. They may only have an informal discussion.

How To Complain To Virgin Mobile

0345 454 1111

Virgin Mobile is the mobile telecoms branch of Virgin Media, Virgin Mobile was founded in the UK in 1999. Virgin Mobile now operates all over the world and currently has around 1,700 employees. Virgin Media has 5.9 million broadband, home telephone and video customers and 3.1 million mobile phone customers.

Call To Complain To The Virgin Mobile Team

You can call the Virgin Mobile team by dialling 0345 454 1111. You can call the Virgin Mobile team to file a complaint about any issue you have experienced with your Virgin Mobile services whether that is billing, an employee, issues with your phone service or any other issue you wish to file a complaint about. You will need to provide your personal and account information to allow the team member to find your account and submit your complaint. You will need to detail the reasons for your complaint including any other information you think is necessary.

Email Your Complaint To Virgin Mobile

You can complain to Virgin Mobile by emailing their customer services team. You need to write an email that includes some personal and account information to allow the Virgin Mobile team to identify your account and allow you to file your complaint. You then need to detail what the issues you have experienced are and why you would like to file a complaint. You can attach any media you have that would aid your complaint. You can include any employee names and other important details that affected the reason you would like to file a complaint. You can complain about a variety of issues via email including issues with mobile signal, issues with the mobile device working, issues with billing or employees. You can send your email to the Virgin Mobile complaint team on contactus@virgin.com.

Write a Letter of Complaint To Virgin Mobile

If you would prefer to file a complaint with Virgin Mobile by writing a letter you can do so by writing a letter with all of the relevant information included. You need to start by including all of your personal and account information that is relevant this includes your address as well as a contact email and number. You then need to explain what issue you have been experiencing with your Virgin Mobile account or device that you wish to file a complaint about. You can mention any details you feel are important such as employee names or dates and times that are important for your complaint. You can also print off any photographs you have that aid your complaint. You can send your complaint to the Virgin Mobile customer services PO Box by addressing it to:

PO Box 333
Matrix Court