How to Leave Virgin Media

Leaving Virgin Media can be notoriously difficult if you want to switch to another supplier for your broadband, TV, or phone. Read this guide to find out how to leave Virgin Media. You should know that Virgin Media has a notice period of 30 days before you can leave.

What to Do Before Leaving Virgin Media

It is important to check the terms and conditions of your contract with Virgin Media before you try to cancel it. The Virgin Media cancellation policy usually involves paying expensive cancellation fees if you leave your contract before it expires. The maximum fee for early disconnection from Virgin Media is £240. Your cancellation fee could be up to this amount, even if you are cancelling because you are moving home. You do not need to worry about early exit cancellation fees if your Virgin Media contract is a rolling 30-day contract. Bear in mind that any products which come with a Virgin Media service may need to be returned when you cancel the service. One of the issues with leaving Virgin Media is that they have their own separate network. This means that if you are switching supplier, you cannot just contact your new supplier and let them handle it. You must contact Virgin Media about the cancellation directly by yourself. Make sure that you co-ordinate the switchover properly so that you are not left without any services. Confirm the cancellation cost before proceeding.

How to Leave Virgin Media Online

You can log into your account on the Virgin Media website by clicking on the “My Virgin Media” tab and entering your sign-in details. Your account will store all the information relating to your services and bills. This is where you should be able to check your contract for its expiry date and cancellation policy. Unfortunately, you cannot simply terminate your Virgin Media services with the click of a button. You must contact Virgin Media and confirm both your identity as the account holder and your intention to cancel. They normally accept this in writing or verbally over the phone. There is no e-mail address for Virgin Media, but they do offer a webchat. Follow this link and click on the red “Message Us” button to launch a live chat and discuss cancelling your Virgin Media account online with a person at Virgin.

How to Leave Virgin Media by Phone Call

The best way to leave Virgin Media if you are looking for a better deal is to call them. Do research beforehand and have quotes from other suppliers ready for comparison. Ring Virgin Media on 0843 557 3865 when you are ready to discuss cancellation. You should be able to provide information such as your Virgin Media account number, all of the service contracts that you have, and what their monthly costs are. When you call Virgin Media, you will usually need to enter your Virgin Media phone number or your account number to get through to a person. Then you can ask to speak to the cancellations department or transfer to the retentions team. These are the people who you can negotiate with for a better deal if you aren’t happy with their service but aren’t 100% committed to leaving Virgin Media yet.

How to Leave Virgin Media by Post

Writing a letter is the old-fashioned way of cancelling a contract, but it is still an option. You can send your notification of cancellation in writing to Virgin Media using the address listed below. Use a trackable postage method so that you can be certain of the delivery. However, the date of your notification is likely to count from the day that they read it, which will not necessarily be the same day that they receive it. This means that your 30-day notice period could begin and end later than you intended, which is the risk you run by using snail mail.

Virgin Media
Unit 5 Nimbus Park
Porz Avenue
Houghton Regis

How to Send a Parcel with Hermes

Hermes is one of the most commonly used couriers in the UK. Whether you are sending or receiving parcels, you can use myHermes. They offer courier collection or ParcelShop drop-offs across the country. Read this guide on how to send a parcel with Hermes to learn what to do. You can follow our guide on how to complain to Hermes if you experience an issue.

A Summary of How to Send Parcels with Hermes

  1. Go online to the myHermes website and enter your information to get a quote. You will need to provide the postcode you are sending the parcel from and the delivery postcode. It also requires the weight of the parcel in kg.
  2. You will then have to explain what the contents of your parcel are and what their value is. At this stage, you can also add a parcel reference which will appear in your order history and on the label for the parcel.
  3. Then you must choose the cover level for the parcel in case it gets lost or damaged in transit. The options will depend on the value of the contents and whether or not you want a guaranteed signature for delivery.
  4. Next, you need to provide the details of the recipient. You can specify a safe place to leave the parcel or other delivery instructions.
  5. You must create a myHermes account if you do not already have one, or log into an existing account if you have not done so yet.
  6. Finally, select the method that you want to send the parcel by. You can choose a courier collection from a specific address or choose to drop it off at a myHermes Parcel Shop yourself. Simply make the payment for the delivery and print off your label to attach to the parcel. Then either wait for the collection or take it to a shop.

How to Package a Parcel for Hermes Delivery

No matter how far your parcel is travelling, the best way to ensure that it arrives in perfect condition is to package it properly. Hermes advises anyone sending a parcel to use high-quality and secure packaging. This includes Jiffy bags for smaller items or strong cardboard, tape, and strapping for larger ones. You should also use dividers or cushioning (such as bubble-wrap, foam, or shredded paper) to prevent items from moving around inside the parcel. Always remove all of the old labels and stickers if you are re-using packaging from another parcel. Don’t re-use damaged packaging or use unsuitable packaging like fabric.

What can you NOT send in a parcel with Hermes?

Due to legal restrictions, there are some items which Hermes refuses to transport through their delivery network. This includes toxic substances, liquids, sharp objects, weapons, and more. In addition, there are some items which Hermes will not cover for compensation in the event of loss or damage. If you send any china, glass, valuable jewellery, or documents, then you are doing so at your own risk. You can view a full list of prohibited items and non-compensation items on the Hermes website. Always check before trying to send a parcel.

Hermes Parcel Prices and Sizes

In order for your parcel to be delivered with Hermes, it must meet their size requirements. There are limitations on the size of parcels which you need to be aware of. The maximum length is 1.2m and the maximum weight is 15kg. There is also a maximum volume, which is 245cm. You can check if your parcel dimensions are within the Hermes guidelines here. It is the weight of the parcel which determines the price of postage. It will also cost more if you book a courier collection than if you drop it off at a ParcelShop. You may also choose to pay more for additional cover for accidental damage or loss. See the list of Hermes prices here.

How to Pay and Print Instore at a Hermes ParcelShop

Selected ParcelShops offer a service where you can choose to print your label and pay at the location. You can search for Hermes ParcelShop locations here. This easy self-service process makes things much faster and even more convenient. You just enter the delivery address and name of the recipient and pay with a debit or credit card. Unfortunately, it is not possible to pay with cash this way. It will also ask you to enter your e-mail address so that Hermes can send you a receipt and tracking details. The machine will then print a self-adhesive label which you must stick on your parcel before giving it to the cashier. You don’t need a myHermes account to use this service, but you do still need a valid e-mail address. It could take up to 3 hours for your parcel to appear in the system for you to be able to track.

Guide to TUI Terminals in the UK

TUI Airways, known as TUI UK, is the largest airline offering flights from the UK and Ireland to almost 100 destinations around the world. TUI was formerly Thomson but still offers the same holiday booking services. The airline operates flights from around 25 airports across the UK and Ireland. As a major airline, TUI departs from the main terminal at most airports.

TUI Terminals in Scotland

Aberdeen (ABZ)

  • TUI flights depart from the main terminal at Aberdeen Airport
  • Aberdeen Airport is 7 miles northwest of Aberdeen city centre
  • Accessible from A96 Aberdeen-Inverness road (satnav postcode is AB21 7DU)
  • View a map of the Aberdeen Airport main terminal (Gates 1-11) here

Edinburgh (EDI)

  • TUI flights depart from the main terminal at Edinburgh Airport
  • Edinburgh Airport is 8 miles from Edinburgh city centre
  • Linked to A8 Glasgow Road and close to M9 and M8 (satnav postcode is EH12 9DN)
  • View a map of the Edinburgh Airport main terminal (Gates 1-29) here

Glasgow (GLA)

  • TUI flights depart from the main terminal at Glasgow Airport
  • Glasgow Airport is 8 miles from Glasgow city centre
  • The M8 goes past the airport – exit at Junction 28 or 29 (satnav postcode is PA3 2SW)
  • View a map of the Glasgow Airport main terminal (Gates 1-33) here

Inverness (INV)

  • TUI operates limited seasonal flights from the main terminal at Inverness Airport
  • Inverness Airport is 8 miles northeast of Inverness city centre
  • Read more information about visiting the Inverness Airport terminal and its facilities

TUI Terminals in North East England

Doncaster Sheffield (DSA)

  • TUI flights depart from the main terminal at Doncaster Sheffield Airport
  • Doncaster Sheffield Airport is 6 miles from Doncaster and 24 miles from Sheffield
  • Accessible from the A1 and M18 – follow signs for Robin Hood Airport (satnav postcode is DN9 3RH)
  • Read more information about the Doncaster Sheffield terminal (Gates 1-6) here

Humberside (HUY)

  • TUI flights depart from the main terminal at Humberside Airport
  • Humberside Airport is 17 miles from Grimsby and 22 miles from Hull
  • Accessible via A18 trunk road – 3 miles from M180 Junction 5 (satnav postcode is DN39 6YH)
  • Read more information about the Humberside Airport terminal here

Leeds Bradford (LBA)

  • TUI flights depart from the main terminal at Leeds Bradford Airport
  • Leeds Bradford Airport is 9 miles from Leeds and 7 miles from Bradford
  • Accessible from the M1, M62, and A658 (satnav postcode is LS19 7TU)
  • View a map of the Leeds Bradford Airport main terminal (Gates 1-10) here

Newcastle (NCL)

  • TUI flights depart from the main terminal at Newcastle International Airport
  • Newcastle International Airport is 7 miles from Newcastle city centre
  • Accessible from the A1 and A696 (satnav postcode is NE13 8BZ)
  • View a map of the Newcastle Airport main terminal (Gates 1-26) here

TUI Terminals in North West England

Manchester (MAN)

  • TUI flights depart from Terminal 2 at Manchester Airport
  • Manchester Airport is 7 miles from Manchester city centre
  • Accessible from the M56 via dedicated Junction 5 link (satnav postcode is M90 1QX)
  • View a map of Manchester Airport Terminal 2 here

Liverpool John Lennon (LPL)

  • TUI flights depart from the main terminal at Liverpool John Lennon Airport
  • Liverpool John Lennon Airport is 7 miles from Liverpool city centre
  • Accessible from the M57, M62, and M56 (satnav postcode is L24 1YD)
  • View a map of the Liverpool John Lennon Airport terminal (Gates 1-10 and 30-43) here

TUI Terminals in the Midlands

Birmingham (BHX)

  • TUI flights depart from Terminal 1 at Birmingham Airport
  • Birmingham Airport is 15 miles away from Birmingham city centre
  • Accessible from the M42 via Junction 6 (satnav postcode is B26 3QJ)
  • View a map of Birmingham Airport Terminal 1 (Gates 1-20, 40-54, and 55-68) here

East Midlands (EMA)

  • TUI flights depart from the main terminal at East Midlands Airport
  • East Midlands Airport is 9 miles from Derby, 12 miles from Nottingham, and 15 miles from Leicester
  • Accessible from the M1 (Junction 23a or 24) or M42 via the A42 (satnav postcode is DE74 2SA)
  • View a map of the East Midlands Airport main terminal (Gates 1-23) here

TUI Terminals in South East England

Norwich (NWI)

  • TUI flights depart from the main terminal at Norwich Airport
  • Norwich Airport is 4 miles away from Norwich city centre
  • Accessible from the A11, A47, A150, or A561 (satnav postcode is NR6 6JA)
  • View a map of the Norwich Airport main terminal (Gates 1-5) here

Southampton (SOU)

  • TUI flights depart from the main terminal at Southampton Airport
  • Southampton Airport is 4 miles away from Southampton city centre
  • Accessible from the M3 or the M27 via J5 (satnav postcode is SO18 2NL)
  • View a map of the Southampton Airport main terminal (Gates 1-9) here

TUI Terminals in South West England

Bournemouth (BOH)

  • TUI flights depart from the main terminal at Bournemouth Airport
  • Bournemouth Airport is 4 miles from the centre of Bournemouth
  • Accessible from the A338, 75 minutes from M25 (satnav postcode is BH23 6SE)
  • View a map of the Bournemouth Airport terminal (all departure gates) here

Bristol (BRS)

  • TUI flights depart from the main terminal at Bristol Airport
  • Bristol Airport is 8 miles away from Bristol city centre
  • Accessible via the A38 via the M5, M4, or A4 (satnav postcode is BS48 3DY)
  • View a map of the Bristol Airport terminal (all departure gates) here

Cardiff (CWL)

  • TUI flights depart from the main terminal at Cardiff Airport
  • Cardiff Airport is 12 miles away from Cardiff city centre
  • Accessible from the M4 via Junction 33 (satnav postcode is CF62 3BD)
  • Read more information about the Cardiff Airport terminal here

Exeter (EXT)

  • TUI flights depart from the main terminal at Exeter Airport
  • Exeter Airport is 5 miles away from Exeter city centre
  • Accessible via the M5 by exiting at Junction 29 (satnav postcode is EX5 2BD)
  • View a map of the Exeter Airport terminal (all departure gates) here

TUI Terminals in London

London Gatwick (LGW)

  • TUI flights depart from the North Terminal at London Gatwick Airport
  • London Gatwick Airport is 28 miles from London city centre
  • Accessible via M23 Junction 9 and the A23 (satnav postcode is RH6 0PJ)
  • View a map of the London Gatwick North Terminal here

London Luton (LTN)

  • TUI flights depart from the main terminal at London Luton Airport
  • London Luton Airport is 32 miles away from London city centre
  • Accessible from the M1 Junction 10 or the A1 (satnav postcode is LU2 9QT)
  • View a map of the London Luton Airport terminal here

London Southend (SEN)

  • TUI flights depart from the main terminal at London Southend Airport
  • London Southend Airport is 41 miles away from London city centre
  • Accessible from the M25 Junction 29 or the London-Southend Road (satnav postcode is SS2 6YF)
  • View a map of the London Southend Airport terminal here

London Stansted (STN)

  • TUI flights depart from the main terminal at London Stansted Airport
  • London Stansted Airport is 39 miles from London city centre
  • Accessible from the M11 via Junction 8 or 8a (satnav postcode is CM24 1RW)
  • View a map of the London Stansted Airport terminal here

TUI Terminals in Northern Ireland

Belfast City (BHD)

  • TUI flights depart from the main terminal at Belfast City Airport
  • Belfast City Airport is 3 miles from Belfast city centre
  • View a map of the Belfast City Airport terminal here

Belfast International (BFS)

  • TUI flights depart from the main terminal at Belfast International Airport
  • Belfast International Airport is 18 miles away from Belfast city centre
  • Accessible from the M2 Junction 5 via the A57 (satnav postcode is BT29 4AB)
  • View a map of the Belfast International Airport terminal here

City of Derry (LDY)

  • TUI flights depart from the main terminal at City of Derry Airport
  • City of Derry Airport is 7 miles from Derry (Londonderry) city centre
  • Accessible from the A2 via the A5 or A6 (satnav postcode is BT47 3GY)
  • View a map of the City of Derry Airport terminal here

Please contact TUI if you need assistance prior to visiting the airport, or visit the TUI customer services information desk when you are at the airport.

How to Cancel Your Easyjet Flight

Cancelling an Easyjet flight is easy, but because it is a low-budget airline, their bookings are usually non-refundable. Read the guide below to find out how to cancel your Easyjet flight.

Easyjet Flight Cancellation Policy

Easyjet will only allow you to cancel your flight within 24 hours of making the booking. They will issue a refund for the cost of the booking, minus an administration fee. It costs £32 to cancel an Easyjet flight through the call centre or £27 to cancel an Easyjet flight online with your own account. After 24 hours have passed, your Easyjet flight will be non-refundable. You can still cancel it if you choose, but you will not get any money back. It might be more cost-effective for you to amend your Easyjet flight instead. You would still have to pay for any differences in flight costs and also pay an amendment fee. This fee will vary from £17 to £52, depending on the booking changes you want to make and how many days are left.

How to Cancel Your Easyjet Flight Online

The cheapest and fastest way to cancel an Easyjet flight is to do it yourself online. Simply log into your account on the Easyjet website and click to manage your booking. Only the lead booker can make changes to the booking, so you will need their details to log in. If the option to cancel is not available, then send an e-mail to with the details of your flight booking. If the cancellation is time-sensitive, it would be faster to call Easyjet. It could take several days for Easyjet to read and respond to your e-mail. If there are less than 7 days left before departure or if you still have an outstanding balance, you must call to speak to Easyjet customer services to sort out the arrangements anyway.

How to Cancel Your Easyjet Flight by Telephone

To cancel an Easyjet flight over the phone, call Easyjet on 0844 248 3693. This will allow you to speak to a person at Easyjet about your booking. First you will have to wait through pre-recorded messages from Easyjet. Then press 1 to “change, cancel, or make a booking” when given the list of options. When you get through to Easyjet, provide your booking reference number and the details of the flight and passengers. Again, you have to be the lead booker and the person paying for the booking in order to amend it. The Easyjet adviser should be able to tell you the current cost of cancellation or amendment. You can then provide your payment details over the phone if you are agreeing to proceed and pay the given prices.

How to Complain About Cancelling an Easyjet Flight

If you experience any problems regarding your Easyjet flight cancellation, contact Easyjet as soon as possible. You can do this over the phone or online using the contact number or the e-mail address provided above. Otherwise, you can try to raise a complaint on Twitter or start a live chat. Assistance should be available this way between 8am and 8pm every day. Alternatively, you can send a letter to the Easyjet UK head office at easyJet Airline Company Limited, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF. Remember to include copies of evidence (such as doctor’s notes or death certificates) if you are trying to claim a refund for cancelling due to extraordinary or unexpected circumstances such as an illness.

How To Complain About TalkTalk

0843 557 3768

TalkTalk is a British telecom, internet, and television provider. TalkTalk was founded in 2003 as a subsidiary of the Carphone Warehouse but split to become its own company 7 years later in 2010. If you are unhappy with the services you’re provided by TalkTalk you can read the guide below to find out how to complain about TalkTalk.

Call TalkTalk to Complain

The easiest way to file a complaint about TalkTalk is to call the complaints number on 0843 557 3768. Once on the phone, you will be able to speak with a member of the complaints team, you will need to explain what it is you wish to file a complaint about whether that is a service they’re providing you with, customer service you have recently received or another issue you have experienced with the company. You will then need to provide some personal and account information to allow the team member to file the complaint. You should receive an update regarding the complaint within a week via phone call, letter or email whichever option you selected when filing the complaint.

Email to Complain to TalkTalk

If you would prefer to email TalkTalk about your complaint you can do so by writing an email including a description of the issue you wish to file a complaint about, some personal and account information and any details you think would help the complaint such as dates, times, employee names or other details. You can also attach any media files you have that would aid your application. You then need to send your complaint to you should receive a reply within a week.

Send a Letter to Complain to TalkTalk

You can also send a letter of complaint to TalkTalk if you wish to file a serious complaint about the company. You will need to include the description of the problem you have experienced, any details such as employee names, some personal and account information, as well as anything else you feel, would be helpful for your complaint. You then need to send it to the address listed below and you should receive a reply within 2 weeks via post if you wish to receive a reply via another form of contact make sure you include this in your letter.

TalkTalk Head Office
11 Evesham Street
W11 4AR

How to Make a Complaint Against a School

How to Make a Complaint Against a School

Parents, guardians, and other adults usually have the best interests of children at heart. When children are not receiving the education or treatment that they should in school, adults may want to complain and change this. Read this guide to learn how to complain about a school. There are lots of factors affecting how you should complain to a school.

What can you make a complaint against a school about?

There are many causes for complaints against schools. They are normally due to action that the school is taking, or failing to take. Common reasons to complain about schools include:

  • bullying (by pupils or teachers)
  • professional misconduct or incompetence
  • changes in policy
  • not following statutory guidance
  • failing to support children with special needs
  • discrimination
  • unfair suspension or exclusion
  • admissions
  • discrimination
  • breaching data protection
  • misinformation or maladministration

Who do you make a complaint against a school to?

The type of school that the child is attending determines which authority is responsible for handling complaints about them. You can initially make an informal complaint by speaking to staff at the school. This may be your child’s tutor, head of year, or head teacher. You can ask for a copy of their complaints procedure, which every school should have. This will have guidance on how to submit a written complaint and where to send it. You must be factual and concise, and refer to relevant school policies. If you need to escalate it, then you may have to explain your complaint in front of a panel of the school’s governors or trustees.

What happens when you make a complaint against a school?

A member of staff at the school should be responsible for investigating your complaint. They should establish the facts of the situation, including interviewing those involved, and keep a record of it all. You should keep in contact with them to determine what must be done to resolve the issue satisfactorily. An acknowledgement, explanation, and apology might be enough. Or you could request an agreement to review and adjust their policies to reassure you that the problem won’t happen again. The school should carry out disciplinary proceedings if necessary and update you on further outcomes. You may have to escalate it.

How to Make a Complaint Against an Academy or Free School

Approaching a state school or academy with a complaint requires you to contact them directly. You must follow their individual complaints procedure, which you should be able to find on the school’s website. Complain in writing to the headteacher, then to the board of governors or trustees. You can only complain to them directly if your child is attending the school. If you are not happy with the response from an academy, take your complaint to the ESFA (Education and Skills Funding Agency). You can make complaints online to the Department for Education or to Ofsted. This is only after following the school’s procedure.

How to Make a Complaint Against a Private School

The same process applies to private schools as well. You must consult the school’s official complaints procedure and follow the stages in it. The school will only accept complaints from people who have children attending that institution. Ofsted is not able to investigate complaints about independent schools. Similarly, the Department for Education can’t step in regarding individual complaints. They can only regulate the school and investigate any failure to meet its standards. You might complain about their premises or pupil welfare.

How to Make a Complaint Against a Local Authority School

Your child’s school may be maintained by a local authority. Like schools, all local authorities should have an official complaints policy. They should provide this publicly for everyone to follow. If the local authority does not handle your complaint satisfactorily, then you could complain about the local authority. These escalations should go to the Local Government and Social Care Ombudsman. You should always complain directly to the school before going to the local authority. Parents, carers, and wider community members can complain about a maintained school. Ofsted and the Ombudsman can only investigate certain issues.

How to Make a Complaint Against a School About Special Educational Needs

You may have a child registered at a school which is not supporting their special education needs (SEN). First, you should talk to the school’s SEN co-ordinator, then follow the school’s process for complaints. Then you can complain to your local authority. This applies if your complaint is about an EHC plan for your child (education, health, and care). If the complaint is about discrimination against somebody with a disability, then you can take it to a SEND tribunal (Special Educational Needs and Disability). You must fill out one of these forms and submit a claim within 6 months of the incident. You may have to attend a tribunal hearing.

How to Make a Complaint Against a School to the Department for Education

You must complete the school’s formal complaints procedure before you can refer the issue to the Department for Education. Your communication will need to explain what the school has done and why they have failed to resolve the complaint. It is important to also include any documentary evidence to support your case. The DfE can command schools or local authorities to take a particular action. However, they do not always take up complaint cases. If the DfE does not use its power to help you, then you may be able to turn to Ofsted.

How to Make a Complaint Against a School to Ofsted

Ofsted does not investigate complaints involving individual pupils for them. They will only investigate reports of issues with how a school is run. Valid complaints could be about the quality of education, inadequate support for SEN pupils, neglect of student wellbeing and development, or inefficient management. You can complain to Ofsted online after following the school’s complaints policy. They may contact you for more information. Ofsted has the power to call inspections or parent meetings. They will most likely share your information with the school, which could affect your relationship. If you ask to remain anonymous, this limits what Ofsted can do about the situation. They may only have an informal discussion.

How To Complain To Virgin Mobile

0843 557 3865

Virgin Mobile is the mobile telecoms branch of Virgin Media, Virgin Mobile was founded in the UK in 1999. Virgin Mobile now operates all over the world and currently has around 1,700 employees. Virgin Media has 5.9 million broadband, home telephone and video customers and 3.1 million mobile phone customers.

Call To Complain To The Virgin Mobile Team

You can call the Virgin Mobile team by dialling 0843 557 3865. You can call the Virgin Mobile team to file a complaint about any issue you have experienced with your Virgin Mobile services whether that is billing, an employee, issues with your phone service or any other issue you wish to file a complaint about. You will need to provide your personal and account information to allow the team member to find your account and submit your complaint. You will need to detail the reasons for your complaint including any other information you think is necessary.

Email Your Complaint To Virgin Mobile

You can complain to Virgin Mobile by emailing their customer services team. You need to write an email that includes some personal and account information to allow the Virgin Mobile team to identify your account and allow you to file your complaint. You then need to detail what the issues you have experienced are and why you would like to file a complaint. You can attach any media you have that would aid your complaint. You can include any employee names and other important details that affected the reason you would like to file a complaint. You can complain about a variety of issues via email including issues with mobile signal, issues with the mobile device working, issues with billing or employees. You can send your email to the Virgin Mobile complaint team on

Write a Letter of Complaint To Virgin Mobile

If you would prefer to file a complaint with Virgin Mobile by writing a letter you can do so by writing a letter with all of the relevant information included. You need to start by including all of your personal and account information that is relevant this includes your address as well as a contact email and number. You then need to explain what issue you have been experiencing with your Virgin Mobile account or device that you wish to file a complaint about. You can mention any details you feel are important such as employee names or dates and times that are important for your complaint. You can also print off any photographs you have that aid your complaint. You can send your complaint to the Virgin Mobile customer services PO Box by addressing it to:

PO Box 333
Matrix Court

How to Complain to Google

0843 178 5902

Google is one of the largest technology companies in the world. It is in the top four along with Amazon, Facebook, and Apple. Two PhD students in California created Google in 1998. It began as an internet search engine, but over the last 20 years, there have been dozens of products and partnerships. The most popular Google services around the world are Gmail, Docs, Sheets, Drive, Translate, Maps, Android OS, and their subsidiary YouTube. Google has been launching smartphones, smart home speakers, and VR technology in addition to this.

Complain to Google on the Phone

You can try calling Google on 0843 178 5902 to make a complaint to the customer support team. Due to the number of users and amount of complaints, the phone lines may be very busy whenever you call Google. There are other ways to try to get a response from Google if you cannot get through on the phone. If you do speak to an adviser at Google, you must be comfortable with sharing your account details. However, you should never share your passwords or other security information. Legitimate advisers would never ask you for that.

Complain to Google by E-mail

There is no direct e-mail address for Google because it is such a huge online business. With so many areas and so many people using and involved in operating them, it can be difficult for them to see everything. To complain to Google and report issues, you must go through the online support system. Select the area of Google that you want to complain about and work through the information available. It will provide options to send Google a message or even request a call back from Google if this is possible. Otherwise, follow the support steps.

Complain to Google on Social Media

Google has official accounts on most online platforms, including Twitter and Facebook. You can also find Google on LinkedIn, Instagram, and YouTube, and utilize the commenting or messaging features. There is no guarantee that you will actually get a reply from Google if you complain through social media. However, using social media is a good way to generate attention about a common issue or a severe complaint. This makes it more likely for Google to respond and take action. Just remember not to include personal details in public posts.

Complain to Google by Post

Snail mail is a traditional method of sending complaints to a company, but in this case, it is sadly outdated. Google is an online company, so they are not particularly likely to respond to letters. There is also the fact that even if they did, it would take a long time to send them a letter and then receive a response in the post. This is obviously not ideal for more urgent complaints. If your letter contains sensitive information or documents, there is also a risk of these going missing. If you still want to write a complaints letter to Google, then send it to:

Google UK
Belgrave House
76 Buckingham Palace Road

NHS Complaint Letter Template

The National Health Service is one of the British points of pride, but sometimes it falls short of the standards that it should deliver. If failures of service have a negative impact on your health, then you have a right to make complaints. The outcome may simply be rectifying the problem and administering the correct treatment. Depending on the severity of the issue, you may want to make a legal claim against the NHS for financial compensation. This is a separate case entirely. If you merely want acknowledgement, apology, and the correct medical approach, then a complaints letter is the way to go. Read this guide to learn more.

What can I complain to the NHS about?

There are lots of areas within the NHS and many services that they offer. Equally, there are a lot of things that you could complain about if they go wrong. These are some examples:

  • NHS or GP services
  • hospital, pharmacy, ambulance, community healthcare
  • a specific appointment (consultation or treatment)
  • the general quality of care or staff attitude
  • difficulties or delays with administration
  • poor communication regarding your care
  • mistreatment or misdiagnosis

You should always keep records of NHS appointments, including the names of staff who are responsible for your care. You will need to explain details such as when, where, and who was involved when you make a complaint. If there has been a case of severe clinical negligence then you may prefer to go to a solicitor instead of the complaints procedure.

When can I complain to the NHS?

Make a complaint as soon as possible after the event occurs. This should ensure that a full investigation can take place into the matter. The sooner that you complain, the sooner you will see results and, hopefully, things will be fixed. You cannot submit a written complaint if you have already made a verbal one and the NHS addressed this sufficiently. You may not realize that you have a cause for complaint until later. This is fine, as long as you make the complaint within 12 months. It is possible to complain on someone else’s behalf if you have their permission. You do not need permission if they are mentally incapable or deceased.

How to Complain to the NHS

Every NHS service provider should have a complaints procedure of its own. You should contact them directly at first to determine the correct steps to follow. The provider might be your GP, a hospital, a pharmacy, or your dentist. They should give you a copy of their complaints procedure. Otherwise, you can contact the commissioner for the NHS service. For primary care services, this will usually be NHS England. It is better to make complaints in person first, and then escalate should they fail to take adequate action. If the complaint is already in progress, then do not make a duplicate complaint. They should inform you of their progress during the formal complaint investigation and issue a final written response.

NHS Complaint Letter Template

If you choose to write a complaint letter to the NHS, it must be concise but contain all of the necessary details. Avoid using emotional language or including irrelevant comments. You should separate your complaint into points and order them according to their importance. Discuss all of the facts regarding every concern that you are raising in the letter. Be firm but not aggressive, and include photocopies of supporting documents rather than the originals. You should also photocopy the letter to keep a copy of it for your own records. Post this to the appropriate address, which you can ask the NHS provider for, using recorded delivery.








To Whom It May Concern,

I am writing this letter to make a complaint about my experience with your services. On [DATE] I [attended a consultation appointment with/received treatment from STAFF NAME at LOCATION NAME]. I was not happy with the quality of care that I received here because [REASON: the staff member behaved unprofessionally/there were long delays/the diagnosis or treatment itself was not carried out correctly/etc]. This was not acceptable because [DETAILS: the staff member was discriminatory towards me/I was left waiting for X amount of time/I was given inaccurate information/improper care resulted in further problems]. It should not have been the case that [SPECIFICS: e.g. I was ignored while waiting to see the doctor for 3 hours].

I spoke to [STAFF NAME] regarding this issue on [DATE] but unfortunately, they failed to address my concerns. In response to my complaint, I am expecting an explanation and an apology for this. I expect you to investigate this issue and provide an appropriate response in line with the NHS Complaints Procedure. I also expect action to be taken to ensure that this does not happen again. Please contact me in writing at the above address or [YOUR E-MAIL ADDRESS]. If you would like to discuss the matter on the phone or arrange a meeting to discuss it in person, then please call me on [YOUR PHONE NUMBER]. I look forward to receiving acknowledgement of my complaint and your further responses regarding this.

Yours sincerely,



How to Complain to Pizza Hut

0843 557 3606

Pizza Hut is an American pizza and American-Italian food chain with restaurants all over the world. Pizza Hut was founded in 1958 and in 2018 it had more than 18,000 restaurant locations which made it the world’s largest pizza chain in terms of restaurant locations. If you have recently visited a Pizza Hut and you were not happy about the experience you had you can read the below guide to find out how to file a complaint.

Complain to Pizza Hut Via Phone Call

The easiest way to file a complaint to Pizza Hut is to call their complaints number which is 0843 557 4347. When you call the number you can explain that you were unhappy with the experience you recently had at a Pizza Hut restaurant or with the Pizza Hut delivery service. You will need to provide information regarding the restaurant you attended or ordered from, information about employees if relevant, the date and time of the incident, what the issue was and any other information you feel is relevant. If you have photos or other media that would back up your complaint you can ask the Pizza Hut complaint team member for an email address for you to send the media for them to view in relation to your complaint.

Complaint to Pizza Hut Online

If you would prefer to complain via the internet to Pizza Hut, you can do so by clicking here. The link will take you to the Pizza Hut contact form that you can fill out to file a complaint. You first need to choose whether you visited a restaurant or received a delivery, you then need to enter information about the restaurant you visited or ordered from so they can identify your order, you then need to select the option ‘dissatisified’ and select what you were dissatisfied with. There will be a space for you to explain what you were dissatisified with, here you should include all details of your complaint. You will then need to enter the date and time of your visit or order, the groupsize, order number, order amount & order type, then some personal information to finish off the complaint. After you have filled in all relevant information you can send the complaint and you should receive a reply via email within a few working days.

Complain to Pizza Hut Via Social Media

If you would prefer to contact Pizza Hut to file a complaint via social media you can do so with Twitter or Facebook. You can use Twitter to get in touch with the Pizza Hut customer service team by writing a tweet or private message to the office Pizza Hut twitter account. If you will be writing a tweet to the Pizza Hut twitter make sure you do not include and private or sensitive information as this will be a public tweet. If you willl be writing a private message to Pizza Hut you can include any person and complaint information necessary, this also applies for Facebook messages. You can contact Pizza Hut through Facebook by going onto their page and selecting the ‘message’ button.