The contact number for Virgin Trains is available directly from their website at no or lower cost
0344 556 5650
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Contact the Virgin Trains complaints number when you ring the number here they will be able to log your complaints regarding trains, stations, staff and more. Please note that Virgin Trains is no longer running train services in the UK since 8th December 2019.
| Post Office Department | Opening Times |
| Virgin Trains Complaints | Monday-Friday: 9am-5pm |
| Customer Service | Monday-Friday: 9am-5pm |
| Delayed Train Complaints | Monday-Friday: 9am-5pm |
| Cancelled Train Complaints | Monday-Friday: 9am-5pm |
| Station Complaints | Monday-Friday: 9am-5pm |
| Personal Data Complaints | Monday-Friday: 9am-5pm |
Virgin Trains Complaints
To make a complaint about Virgin Trains you can phone the number. When you phone the number you will be given two options, press one for West Coast trains and press two for East Coast trains. This will direct you to the relevant department for the train you’re travelling on.
When you’ve picked the area, press four to talk to the customer service advisors regarding your complaint.
You can find out the complaints process for Virgin Trains when you ring the number above. They can tell you details of how long you can expect to wait to hear back in some cases, as well as their targeted response time for most customers.
Customer Services
Phone the customer service department for Virgin Trains on the number. They will be able to assist you with queries you have about travelling with Virgin Trains. You can phone this number to discuss accessibility on the trains and in stations, and let them know if you’re going to need some help getting on and off their trains. You can also use this number if you would to book trains over the phone with them.
Delayed Trains Complaints
To make a complaint about a delayed or late train you can phone the number. Here they will need details about the train you were using, as well as information about the times, delay or lateness of the train too. When you phone the number they will be able to tell you whether you’re entitled to any kind of compensation and how you can claim for this compensation on delayed trains.
Cancelled Trains Complaints
To report a complaint about a cancelled train you can phone the number. When you phone this number you will have to provide details regarding the train you were travelling on. You can also inform the advisor what you had to do instead of using the cancelled train. They’ll be able to tell you whether you’re entitled to any kind of compensation as a result of the cancelled train.
Station Complaints
If you have a complaint regarding a station that you travelled from using a Virgin train you can phone the number. You can phone this number to make a complaint about the level of service you received from Virgin Train staff members whilst using a particular station. You can also report complaints about the accessibility of getting on and off trains in particular stations.
Personal Data Complaints
To make a complaint about how Virgin Trains use or store your personal data you can phone the number. When you phone this number you can find out details about how Virgin Trains uses your personal data.