Virgin Trains

0843 208 2214

Contact the Virgin Trains complaints number when you ring 0843 208 2214 here they will be able to log your complaints regarding trains, stations, staff and more.

Post Office Department Contact Number Opening Times
Complaints 0843 208 2214 Monday-Friday: 9am-5pm
Customer Service 0843 178 3463 Monday-Friday: 9am-5pm
Delayed train complaints 0843 178 3464 Monday-Friday: 9am-5pm
Cancelled train complaints 0843 178 3465 Monday-Friday: 9am-5pm
Station complaints 0843 178 3466 Monday-Friday: 9am-5pm
Personal data complaints 0843 178 3467 Monday-Friday: 9am-5pm

Complaints

To make a complaint about Virgin Trains you can phone the number 0843 208 2214. When you phone the number you will be given two options, press one for West Coast trains and press two for East Coast trains. This will direct you to the relevant department for the train you’re travelling on.

When you’ve picked the area, press four to talk to the customer service advisors regarding your complaint.

You can find out the complaints process for Virgin Trains when you ring the number above. They can tell you details of how long you can expect to wait to hear back in some cases, as well as their targeted response time for most customers.

Customer services

Phone the customer service department for Virgin Trains on the number 0843 178 3463. They will be able to assist you with queries you have about travelling with Virgin Trains. You can phone this number to discuss accessibility on the trains and in stations, and let them know if you’re going to need some help getting on and off their trains. You can also use this number if you would to book trains over the phone with them.

Delayed trains complaints

To make a complaint about a delayed or late train you can phone the number 0843 178 3464. Here they will need details about the train you were using, as well as information about the times, delay or lateness of the train too. When you phone the number they will be able to tell you whether you’re entitled to any kind of compensation and how you can claim for this compensation on delayed trains.

Cancelled trains complaints

To report a complaint about a cancelled train you can phone the number 0843 178 3465. When you phone this number you will have to provide details regarding the train you were travelling on. You can also inform the advisor what you had to do instead of using the cancelled train. They’ll be able to tell you whether you’re entitled to any kind of compensation as a result of the cancelled train.

Station complaints

If you have a complaint regarding a station that you travelled from using a Virgin train you can phone the number 0843 178 3466. You can phone this number to make a complaint about the level of service you received from Virgin Train staff members whilst using a particular station. You can also report complaints about the accessibility of getting on and off trains in particular stations.

Personal data complaints

To make a complaint about how Virgin Trains use or store your personal data you can phone the number 0843 178 3467. When you phone this number you can find out details about how Virgin Trains uses your personal data.