Asda

0843 290 7199

If you need to contact Asda regarding a product, a delivery or you need to complain about a negative experience you have had call 0843 290 7199.

Asda Contact Numbers:

Asda Phone Number Opening Hours
Head Office 0843 290 7199 7am to 11pm Monday to Saturday and 10am to 10pm Sunday.
Complaints 0844 826 8011 7am to 11pm Monday to Saturday and 10am to 10pm Sunday.
Customer Services 0843 557 3773 7am to 11pm Monday to Saturday and 10am to 10pm Sunday.

Asda Head Office – 0843 290 7199

In 1963, two brothers from the Asquith family converted an old cinema into a self-service supermarket. Two years later, the brothers approached Associated Dairies to run the butchery department and the two names were combined to create the Asda brand. The company continued to open stores across the North, with stores in Leeds, Doncaster, and Pontefract before a move into the North East with a Teeside store in 1967. In 1989, Asda purchased several Gateway Superstores but industry experts estimated that they overpaid by around £300 million and this put the company in serious financial difficulty. Asda was at risk of bankruptcy until Walmart purchased the retailer in 1999.

As of July 2016, Asda has almost 630 stores across the UK. The headquarters can be found at Asda House in Leeds- the building was originally opened by the former Prime Minister Margaret Thatcher in 1988. The famous ‘pocket tap’ Asda price adverts were originally launched in 1977 and were introduced once again in 2007. Apart from the supermarket range, Asda also offers financial services and a mobile network. To find out more about any of Asda’s services or if you have some general questions please call 0843 290 7199 to speak to someone from their head office.

Asda Complaints – 0844 826 8011

You can contact Asda complaints if you need to make a complaint about your grocery delivery, about an Asda Direct order, about an experience in-store, about a specific product or about a financial service. The Asda Complaints Department is available from 7 am to 11 pm, Monday to Saturday and from 10 am to 10 pm on Sundays to help resolve your complaints. If you are an in-store Asda customer and you wish to make a complaint about shopping at Asda, you can do so by calling 0844 826 8011. The complaints team will do their best to resolve your complaint, whether it be about a faulty product, wrong grocery order or a member of staff who was rude to you. Complaints are usually resolved in the form of a refund and occasionally compensation or money off the next time that you shop at Asda.

If you wish to speak to someone from the head office about your complaint, you can call the head office team on 0843 290 7199.

If you wish to make a complaint about groceries that you have purchased, you can do this by visiting the store that you bought from, where a store assistant will be happy to advise you. For an online grocery order or a serious complaint where a product has caused injury or illness, call 0844 826 8011 to speak to a member of the complaints team. If you have your groceries delivered to your home or you have purchased an item from Asda Direct, you might need to make a complaint about the delivery. This could be if the delivery was late arriving, items were missing or the driver was rude or hostile to you. If this is the case, call 0844 826 8011 for assistance.

Asda Customer Services –

Asda Direct is an online shopping website where you can purchase Asda products that you may not find in stores, such as clothes, electronics, home and garden furniture or toys. If you struggle going out of your home or to have the time to go shopping, ordering your groceries can make life easier for you. If you need new furniture for your home or just want some items to decorate it, Asda Direct has a great range of home products. You’ll find everything from bedding to baking essentials and mattresses to microwaves. Products may have been designed by Asda themselves or be supplied by popular brands such as Breville, Vileda or Morphy Richards. If you need help ordering online or you have some questions about Asda call 0843 557 3773 to be directed to Asda customer services. To place a grocery order, you must spend at least £25. Delivery costs between £3-5. You can also get a delivery pass which you pay for in advance so that you don’t need to budget extra for your deliveries. You can return smaller items to your local Asda store for free. Alternatively, you can return via post or your nearest Collect+ store. Collect+ is free but the post office will charge for the service. If you have questions or have experienced a problem with a delivery or a return please call 0843 557 3773.

Asda Head Office Address

Department Address
Head Office ASDA Group Limited, Asda House Southbank, Great Wilson St., Leeds LS11 5AD, West Yorkshire, United Kingdom