Asda

asda complaints number

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Asda is a British supermarket.

Asda Contact Numbers:

Asda Phone Number
Head Office 0843 290 7199
Complaints 0844 826 8011
Customer Services 0843 557 3773

Asda Complaints Opening Hours

Department Opening Hours
Complaints 7am to 11pm Monday to Saturday and 10am to 10pm Sunday.

Asda Head Office Address

Department Address
Head Office ASDA Group Limited, Asda House Southbank, Great Wilson St., Leeds LS11 5AD, West Yorkshire, United Kingdom

Asda call centre
Asda delivery charges
Asda free returns

Reasons to call the Asda complaints number:

  • To make a complaint about your grocery delivery.
  • To make a complaint about an Asda Direct order.
  • To complain about an experience in-store.
  • To complain about a specific product.
  • To complain about a financial service.

Asda Complaints Department

The Asda Complaints Department is available from 7am to 11pm, Monday to Saturday and from 10am til 10pm on Sundays to help resolve your complaints. You can register your complaint with the department regarding a number of issues such as an online order, grocery delivery or in-store experience.

Asda Customer Complaints

If you are an Asda customer and you wish to make a complaint about shopping at Asda, you can do so by calling the Asda complaints number on this page. The complaints team will do their best to resolve your complaint, whether it be about a faulty product, wrong grocery order or a member of staff who was rude to you.

Complaints are usually resolved in the form of a refund and occasionally compensation or money off the next time that you shop at Asda.

Asda Head Office Complaints

If you wish to speak to someone from the head office about your complaint, you can be assured that your complaint will reach there by writing a letter to the head office address which is listed in the table at the top of this page.

If you are unsure of how to write a complaint letter, there are a few steps that you can follow:

  • Get to the point of the complaint in the first line of the letter, with as much detail and fact as possible, such as the name of the product, the store you purchased it from and the date you bought it.
  • State what outcome would be satisfactory to you- A replacement, refund or repair- it will give Asda something to work with when they attempt to resolve your complaint.
  • Attach copies of your receipt or delivery invoice, as well as any other supporting documents to back up your complaint.
  • Give a time limit on when you would like the issue to be resolved by.
  • Lastly, finish the letter letting Asda know how they can contact you and thank the recipient for the help in resolving the matter.

Asda Groceries Complaints

If you wish to make a complaint about groceries that you have purchased, you can do this by visiting the store that you bought from, where a store assistant will be happy to advise you. For an online grocery order or a serious complaint where a product has caused injury or illness, call the complaints number on this page.

Asda Home Delivery Complaint

If you have your groceries delivered to your home or you have purchased an item from Asda Direct, you might need to make a complaint about the delivery. This could be if the delivery was late arriving, items were missing or the driver was rude or hostile to you. If this is the case, call the Asda complaints number on this page for assistance.

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Asda Direct

Asda Direct is an online shopping website where you can purchase Asda products that you may not find in stores, such as clothes, electronics, home and garden furniture or toys.

Asda Groceries

asda stores
asda stores

If you struggle going out of your home or to have the time to go shopping, ordering your groceries can make life easier for you.

Asda Home

If you need new furniture for your home or just want some items to decorate it, Asda Direct has a great range of home products. You’ll find everything from bedding to baking essentials and mattresses to microwaves. Products may have been designed by Asda themselves or be supplied by popular brands such as Breville, Vileda or Morphy Richards.

Popular Questions About Asda

Where is Asda call centre based?

There are several Asda call centres. One is based at the headquarters in Leeds but there is another in Cape Town, South Africa which helps to deal with customer complaints.

Asda: How much is delivery?

To place a grocery order, you must spend at least £25. Delivery costs between £3-5. You can also get a delivery pass which you pay for in advance so that you don’t need to budget extra for your deliveries.

Are Asda returns free?

Yes, you can return smaller items to your local Asda store for free. Alternatively, you can return via post or your nearest Collect+ store. Collect+ is free but the post office will charge for the service.

About Asda

In 1963, two brothers from the Asquith family converted an old cinema into a self-service supermarket. Two years later, the brothers approached Associated Dairies to run the butchery department and the two names were combined to create the Asda brand. The company continued to open stores across the North, with stores in Leeds, Doncaster, and Pontefract before a move into the North East with a Teeside store in 1967. In 1989, Asda purchased several Gateway Superstores but industry experts estimated that they overpaid by around £300 million and this put the company in serious financial difficulty. Asda was at risk of bankruptcy until Walmart purchased the retailer in 1999.

As of July 2016, Asda has almost 630 stores across the UK. The headquarters can be found at Asda House in Leeds- the building was originally opened by the former Prime Minister Margaret Thatcher in 1988.

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The famous ‘pocket tap’ Asda price adverts were originally launched in 1977 and were introduced once again in 2007.

Apart from the supermarket range, Asda also offers financial services and a mobile network.

For more information about Asda products and services, call the Asda complaints number on this page.

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