If you’d like to make a complaint to Coral you can phone the number 0843 557 4873, when you call this number you can make complaints about betting, Coral stores, promotions, the website and more.
|Department||Contact Number||Opening Times|
|Complaints||0843 557 4873||Seven days a week, 8am till 10pm|
|Betting and withdrawal complaints||0844 257 4468||Seven days a week, 8am till 10pm|
|Account Complaints||0844 257 4469||Seven days a week, 8am till 10pm|
|Coral Bet & Get Club complaints||0844 257 4470||Seven days a week, 8am till 10pm|
|Store complaints||0844 257 4471||Seven days a week, 8am till 10pm|
|Promotion complaints||0844 257 4472||Seven days a week, 8am till 10pm|
|Website complaints||0844 257 4473||Seven days a week, 8am till 10pm|
When you call the number 0843 557 4873 you can make a complaint about Coral. When you phone this number they can explain the complaint process that Coral follows, and what’s likely to happen when you make a complaint.
You can phone the number to make your complaint and the Customer Service team will aim to get it resolved as quickly as possible. If you’re not satisfied with the response from the Customer Support Advisor, you can escalate the complaint further by emailing them. When you’re on the phone you can ask for this email address.
If you’ve exhausted all the avenues of your complaint with Coral, then you can refer it for external adjudication if you so wish.
When you phone to make a complaint, there is certain information you can provide that will help your complaint to be moved along quickly. If you can provide your name, the Game Play ID if you have it, the time of the issue, with a description of the problem, and if you can provide screenshots of the problem if it was online.
Betting and withdrawl complaints
To make a complaint relating to betting and withdrawal you can phone the number 0844 257 4468. When you phone this number you can make complaints about specific bets you have tried to place that maybe didn’t work correctly, or the odds you were originally given weren’t the ones you’ve been paid out on. If you have any issues making withdrawals from your account you can phone the number above to make a complaint regarding this. You can find out why there is an issue with making withdrawals and ensure your money is ready for you to take out when you need it.
You can phone the number 0844 257 4469 to make a complaint about your Coral Account. When you phone this number you can make complaints about issues you’re having with logging into your account. If you find your account has been hacked you can use this number to make a complaint regarding this.
Coral Bet & Get Club Complaints
If you’d like to make a complaint about the Coral Bet & Get Club you can phone the number 0844 257 4470. You might need to call this number if your free betting money doesn’t register on your account by the weekend, or if you have chosen to opt in by the weekend and it doesn’t work so you miss out on your free bets.
You can make a complaint about Coral betting store you have visited by calling the number 0844 257 4471. When you phone this number you can make a complaint about a specific store you have visited, such as the accessibility or the facilities offered at the store. You can also make a complaint about a member of staff that you dealt with at the store. When you phone to make this complaint you will have to provide details of the store you visited, the date and time you visited, as well as the issue you encountered whilst there.
If you’d like to make a complaint relating to promotions or bets offered by Coral you can call the number 0844 257 4472. When you phone this number they can assist you with your complaint about promotions you have registered for, or tried to use that haven’t worked when you put the purchase through.
To make a complaint about the Coral website you can phone the number 0844 257 4473. When you phone to make your complaint, it’s important to give as much detail as possible regarding the problem that occurred, if they can they might be able to fix the issue whilst you’re speaking to them on the line too.