The Range

0844 248 2686

Call the complaints helpline for The Range on 0844 248 2686 if you have a complaint. This could be about a particular store, a member of staff, a product that they do or don’t sell, or orders for delivery. The fastest way to find a resolution for complaints is to call The Range.

Department
Contact Number
Opening Times
Store Complaints
0844 248 2686
Mon – Fri: 8am – 8pm
Sat – Sun: 8.30am – 5pm
Website Complaints
0844 248 2735
Mon – Fri: 8am – 8pm
Sat – Sun: 8.30am – 5pm
Delivery Complaints
0844 248 2736
Mon – Fri: 8am – 8pm
Sat – Sun: 8.30am – 5pm
Returns Complaints
0844 248 2737
Mon – Fri: 8am – 8pm
Sat – Sun: 8.30am – 5pm
Refund Complaints
0844 248 2738
Mon – Fri: 8am – 8pm
Sat – Sun: 8.30am – 5pm
Product Complaints
0844 248 2739
Mon – Fri: 8am – 8pm
Sat – Sun: 8.30am – 5pm

Store Complaints

If your visit to a branch of The Range results in disappointment or upset, call 0844 248 2686 to complain about the store. Report any potential health hazards you see or unprofessional staff behaviour instore if possible. There are over 150 stores across the UK, and you can call to discuss any branch. Some stores have concessions areas, so call if you have a complaint about one of these. Your complaint could relate to the car park if you get an unfair parking ticket. If you prefer to complain in writing, leaving online feedback could win you a gift card.

Website Complaints

If there isn’t a store near enough to visit, or they don’t stock something, you can order from The Range online. Should you experience a problem when trying to browse on the website, call 0844 248 2735. You can complain if you see any price, image, or information errors. Or complain about technical issues if you are unable to create or log into an account, or place an order. Complain if a gift card or a multi-buy deal does not work. Call to complain about marketing if you no longer want The Range to send you e-mails or use your personal data.

Delivery Complaints

You cannot change the address once you place an order for home delivery, but you can call to cancel the order. Call 0844 248 2736 to complain about anything relating to delivery from The Range. Request a refund of the delivery charges if you pay extra for faster delivery but don’t receive your order in time. Complain about late deliveries and get help tracking your order if it goes missing. Call to complain if The Range doesn’t offer delivery to your area and there is no actual store nearby either. Complain about problems with international delivery.

Returns Complaints

You can return most products back to a store for free as long as it is within 30 days and you have your receipt or delivery note. Returns labels for online orders will say whether you can return the items instore or not. To return by post, you need to call The Range to authorize cancelling your order and get the returns address. You can cancel an order up to the point of dispatch if there is a mistake. Call 0844 248 2737 to complain about returns, exchanges, or cancellations. Complain if something from your order is missing, damaged, or incorrect.

Refund Complaints

The Range can’t offer exchanges for online orders, only refunds. If you get a refund instore, it should be faster. It takes 3 – 5 days from The Range receiving and processing returns for refunds to go through. They might refuse to refund you if your return is past 30 days or an item was misused. Call 0844 248 2738 and complain if you have not got your refund from The Range and it has been longer than 2 weeks. Argue your case if they unfairly refuse to refund you. You should demand a refund if a product is defective by no fault of your own.

Product Complaints

Whether you see or buy something online or instore, you can make complaints about The Range products by calling 0844 248 2739. Report products that are unsuitable for intended uses or seem to be of inferior quality. Complain about product recalls, or tell The Range if something that they’re selling is a risk to people’s health. Let them know your thoughts on product pricing, design, or originality. You could even make suggestions for improvements or completely new products that you think would be better for consumers such as yourself.