Jet2

0843 178 4044

Call the Jet2 complaints line on 0843 178 4044 if you need to make a complaint or get help with a claim against Jet2. Call this number to complain about online bookings with Jet2 or problems with their customer service. Complain about flight delays to claim compensation.

Department
Contact Number
Opening Times
Website Complaints
0843 178 4044
Mon – Fri: 8am – 7pm
Sat – Sun: 9am – 6pm
Payment Complaints
0843 178 4045
Mon – Fri: 8am – 7pm
Sat – Sun: 9am – 6pm
Flight Change Complaints
0843 178 4046
Mon – Fri: 8am – 7pm
Sat – Sun: 9am – 6pm
Baggage Complaints
0843 178 4047
Mon – Fri: 8am – 7pm
Sat – Sun: 9am – 6pm
Boarding Complaints
0843 178 4048
Mon – Fri: 8am – 7pm
Sat – Sun: 9am – 6pm
MyJet2 Complaints
0843 178 4049
Mon – Fri: 8am – 7pm
Sat – Sun: 9am – 6pm

Website Complaints

If you are struggling to navigate on the Jet2 website, call 0843 178 4044 to complain about it. Call if you have technical difficulties when trying to book a flight. Jet2 can try to book the flight for you or fix the issues. Complain if a discount or voucher isn’t working or it can’t be applied to your booking. Call if you do not receive a confirmation e-mail within 30 minutes of booking a flight. Complain if there is a mistake with your booking due to website error. Jet2 might cancel your booking and refund you, but they’ll charge a £40 administration fee.

Payment Complaints

Complain about the price of tickets if even low and off-peak fares are unreasonably high. Call 0843 178 4045 to complain if prices increase dramatically or if you are charged extra after making a booking for a certain price. Jet2 does not charge booking fees, so call and complain if any booking fees appear on your order. If you purchase travel insurance with Jet2, complain if something goes wrong and your insurance will not cover it despite your payment. Complain about group booking prices or deposit and balance payment issues.

Flight Change Complaints

If you need to cancel your flight, you will not get a refund from Jet2. Call 0843 178 4046 to complain about their refund policy if you are not happy with this. If Jet2 ends up cancelling your flight and there is no alternative flight, they should refund you. Complain if you do not receive your full refund or the cancellation impacts other travel arrangements. You should also complain if Jet2 changes your flight schedule at short notice and this inconveniences you. Generally, Jet2 won’t accept liability, though sometimes you can claim compensation.

Baggage Complaints

Make sure to read the baggage conditions before booking flights. If you adhere to these restrictions and still experience problems, call 0843 178 4047 to complain. Hand baggage and checked baggage should meet their allowance limits. If you feel that you were unfairly denied to bring an item of luggage into the cabin, report this. Complain about charges for excess baggage if you end up having to pay them on the day of travel. Call if you left any property on a Jet2 flight and they do not help you to find it, or if checked baggage gets lost.

Boarding Complaints

Call 0843 178 4048 to complain about problems with the check-in process, whether online or at the airport. Get help from a member of staff at the airport if you have trouble printing your boarding pass, or you can’t get a mobile pass to work on your smartphone. Complain if they do not allow you on the flight due to closing check-in or the boarding gates earlier than they should have. If there was a problem with security procedures at the airport, you should complain directly to the airport rather than to Jet2, as they will not be responsible.

MyJet2 Complaints

MyJet2 is your online account which you can log into anytime to check your information and manage Jet2 bookings. Call 0843 178 4049 to complain if you are not able to access your MyJet2 account for whatever reason. Complain if you do not receive the exclusive discounts Jet2 promises to MyJet2 members. Call if you are unable to select your seats, preorder meals, or make any amendments to your booking through your MyJet2 account. MyJet2 offers are members-only, so you can’t complain about being unable to share them.