Extra Energy

0843 178 5434

Contact Extra Energy on 0843 178 5434 to complain about their services if Extra Energy is your supplier. Complain about Extra Energy whether you’re a home or business customer.

Department
Contact Number
Opening Times
Extra Energy Complaints
0843 178 5434
Mon – Fri: 8am – 8pm
Saturday: 9am – 5pm
Switching Complaints
0843 178 5435
Mon – Fri: 8am – 8pm
Saturday: 9am – 5pm
Meter Complaints
0843 178 5436
Mon – Fri: 8am – 8pm
Saturday: 9am – 5pm
Account Complaints
0843 178 5437
Mon – Fri: 8am – 8pm
Saturday: 9am – 5pm
Billing Complaints
0843 178 5438
Mon – Fri: 8am – 8pm
Saturday: 9am – 5pm
Moving Home Complaints
0843 178 5439
Mon – Fri: 8am – 8pm
Saturday: 9am – 5pm

Extra Energy Complaints

Contact Extra Energy, the independent energy retailer, on 0843 178 5434 if you’re unhappy with them. This could be because of prices or faults with the supply. In the event of a power cut or possible gas leak, call to complain and get advice on what to do. Call this number if you are receiving bills from Extra Energy that you don’t owe. This correspondence may be from another address or a previous resident sent by mistake. Complain about misleading quotes or changes to their tariffs. Or make complaints on behalf of a vulnerable customer.

Switching Complaints

Call 0843 178 5435 to complain if you are switching to Extra Energy and something goes wrong. They should be organizing the switch with your old supplier so you don’t have to. Call if you are not happy with the service and decide to cancel. You can switch back again within the 14-day cooling off period. If you try to leave during the contract, you will have to pay exit fees. Or if your account is in debt, Extra Energy won’t let you switch. Call to make a complaint about this or an erroneous transfer. Complain if you want a refund of any credit.

Meter Complaints

Extra Energy generally bills customers according to meter readings which they provide. Call 0843 178 5436 and complain if you have difficulty taking a reading from your meter. You can also complain if you can’t submit a reading to update your bill. Complain if your prepayment key card doesn’t work, or there is some other fault with your meter. Phone about problems concerning a home visit from an engineer. They might have missed the appointment, or the engineer might behave unprofessionally. Call to change your meter.

Account Complaints

Like most energy providers, Extra Energy offers online facilities for account management. Customers can log in to “My Extra Energy” on the website to submit meter readings, view bills, and make payments. However, if you cannot access your online account, call 0843 178 5437 to complain. Report problems with the website if you can’t add or change information or pay your bill. Complain if your annual statement is incorrect. Or make a complaint if you need extra help but can’t set up Priority Services. Complain about the renewal procedures.

Billing Complaints

Extra Energy reassesses payments every six months, so your bill might change. Call 0843 178 5438 to complain if your payments increase and you do not understand why Extra Energy is charging you more. Complain if you submit regular readings but Extra Energy bases your bill on an estimate. You should complain if your bill is incorrect in any way so that they can fix it. Complain if you have built up a lot of credit and want to get a refund instead of using it for future bills. Or call if you are struggling to keep up with payments.

Moving Home Complaints

As with switching suppliers, Extra Energy claims to make the process of moving to a new home seamless. Customers must close the account at their current address and get things set up at the new one if they want to continue using Extra Energy. Call 0843 178 5439 and complain if you experience any hassle with moving arrangements. Get help when you move into a new home supplied by Extra Energy if you were with a different provider before. Call to complain if there are issues left by the customers who lived at your address before you.