E.ON

The contact number for EON is available directly from their website at no or lower cost

0345 052 0000

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This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

Contact E.ON by calling this number to complain about their services. Call if E.ON is your energy provider. You can complain about meters, bills, or anything to do with your account.

Department
Opening Times
E.ON Complaints
Mon – Fri: 8am – 8pm
Saturday: 8am – 6pm
Bills and Letters Complaints
Mon – Fri: 8am – 8pm
Saturday: 8am – 6pm
Payment Complaints
Mon – Fri: 8am – 8pm
Saturday: 8am – 6pm
Smart Meter Complaints
Mon – Fri: 8am – 8pm
Saturday: 8am – 6pm
Sales and Renewal Complaints
Mon – Fri: 8am – 8pm
Saturday: 8am – 6pm
Switching Supplier Complaints
Mon – Fri: 8am – 8pm
Saturday: 8am – 6pm

E.ON Complaints

Contact E.ON by calling the complaints helpline if you want to complain about E.ON. Complain if E.ON is your current supplier but you are moving home and are having trouble sorting things out. Call to report a faulty energy monitor or complain if you struggle to use one. Complain if you are trying to apply for their free energy-saving home improvements but you haven’t heard back from E.ON about them. Or complain if you’ve reported a bereavement and you feel that E.ON did not handle the situation appropriately.

Bills and Letters Complaints

Complain if you still receive paper bills when you want electronic only, or if you do not get them when you are expecting them. Call to complain about bills, especially if E.ON is chasing you about debt when you don’t actually owe them anything or you already have a payment plan in place with them. Complain if you cannot access your account and view or manage your bills online. Complain if you think you should be entitled to a discount on your bill. Or complain if you do not understand your bill or the breakdown of charges.

Payment Complaints

Delays or failed payments can cause further issues with your energy, even if it’s not your fault. Call to make a complaint if there is a problem with your payments. Some customers pay via Direct Debit. Complain if E.ON reviews and changes your Direct Debit payments. If you have built up credit, you can ask for E.ON for a refund and make a complaint if they won’t return it. Complain if E.ON won’t allow you to switch meters from prepayment to credit. Call if you need a new card or credit isn’t transferring to your meter.

Smart Meter Complaints

If you still have an old meter, call to complain. E.ON are rolling out Smart Meters to their customers, but they might not have reached your area yet. Complain if there is an outstanding amount on your meter which does not match your usage or bills. Call to report a problem with an engineer or installation appointment. If your smart meter bill is estimated or inaccurate, call this number to complain. Or complain about problems with Smart Pay As You Go. This includes issues with emergency credit and using too much.

Sales and Renewal Complaints

If you are – or were going to be – a new E.ON customer, call to complain about issues with sales. Complain if an adviser misled you about a tariff, or if you feel that E.ON is hassling you to join them. Or complain about new connections if there are delays or errors with an installation. Call to make these complaints to E.ON. Or call this number to complain about your renewal if you are an existing E.ON customer. Complain if you think that your tariff is not the best one for you. Or complain about tariff changes and pricing.

Switching Supplier Complaints

Whether you switch from another supplier to E.ON or away from them to a new provider, the process should be straightforward. Call to complain if E.ON has caused problems for you with the switchover. You may be on a non-prepayment or prepayment tariff, but either way, you can complain about any issues. You should complain if you are trying to leave E.ON and they are not letting you go, without a valid reason for doing this. Complain if it takes longer than 3 weeks for the transition between suppliers to complete.

EON Complaints Procedure

When you phone EON to make a complaint their customer care team will do their best to ensure your complaint is put right straight away. However, in the instance that they can’t they’ll put you through to the resolution team who are specifically trained and dedicated to helping fix issues. You might be given an apology, an explanation of the issue might be given, or you may be compensated for the problem.

If you’re not happy with how they sorted your complaint, they will carry out an internal review which typically takes two working days to complete.