Virgin Atlantic

0844 453 0238

Contact Virgin Atlantic on 0844 453 0238 to complain about Virgin flights. This British airline is the seventh-largest airline in the UK. Virgin Atlantic commonly operates flights to North America and the Caribbean, as well as Asia and Africa and the Middle East. It is part of the Virgin group of businesses which also includes Media and Mobile products and services.

Department
Contact Number
Opening Times
Virgin Atlantic Complaints
0844 453 0238
(Mon – Fri) 12am – 12am
(Sat – Sun) 12am – 12am
Virgin Atlantic Booking Complaints
0843 816 6092
(Mon – Fri) 12am – 12am
(Sat – Sun) 12am – 12am
Virgin Atlantic Flight Complaints
0843 816 6093
(Mon – Fri) 12am – 12am
(Sat – Sun) 12am – 12am
Virgin Atlantic Baggage Complaints
0843 816 6094
(Mon – Fri) 12am – 12am
(Sat – Sun) 12am – 12am
Virgin Atlantic Lost Property Complaints
0843 178 5799
(Mon – Fri) 12am – 12am
(Sat – Sun) 12am – 12am
Virgin Atlantic Flying Club Complaints
0844 453 0238
(Mon – Fri) 12am – 12am
(Sat – Sun) 12am – 12am

Virgin Atlantic Complaints

Call 0844 453 0238 to complain about Virgin Atlantic if you have a general complaint about the airline. You can complain about anything from staff behaviour to receiving misleading information. It is best to ask a Virgin Atlantic employee about making a complaint at the time, whether at the airport or before alighting the plane. You can call to follow it up later.

Virgin Atlantic Booking Complaints

Make sure that you read the terms and conditions of your booking before you confirm and pay. You may be agreeing that Virgin Atlantic is not liable for some circumstances which can prevent you from making a complaint or claim about them. If you do have a valid complaint about a booking, call 0843 816 6092 to get Virgin Atlantic to address it and fix the problems.

Virgin Atlantic Flight Complaints

The flight experience will be very different depending on which level of service and access you paid to book. You should complain if you do not receive the service that your booking level entitled you to. Call 0843 816 6093 afterwards to complain if the cabin crew failed to rectify your issues with the flight. This includes onboard meals and in-flight entertainment.

Virgin Atlantic Baggage Complaints

It is important to report baggage issues while you are at the airport so that you can fill out an official form and notify the airline as soon as possible. If you only notice damage or loss after leaving the airport, then call 0843 816 6094 to complain about baggage handling. They need to investigate the problem and attempt to recover any missing baggage or contents.

Virgin Atlantic Lost Property Complaints

Similarly to baggage complaints, you need to notify the crew or airport staff if you have mislaid your property. They will not be responsible for you leaving unsecured belongings which are taken by anyone else. However, it is still possible to complain and try to locate your missing property. Call 0843 178 5799 to chase your complaint about your lost items.

Virgin Atlantic Flying Club Complaints

Frequent flyers may decide to join the Flying Club to earn miles and points for every Virgin Atlantic booking. If there is a problem regarding your miles or points, call 0844 453 0238 to complain about your Flying Club membership. You can also complain if you are unable to access benefits you should be allowed to use, including those with Virgin Atlantic partners.