To get in contact with the FedEx complaints line you can call 0843 557 3569. You can call the FedEx complaints team to complain about anything regarding your FedEx delivery.
Contact Numbers for FedEx
|FedEx||Contact Number||Opening Times|
|Complaints||0843 557 3569||Mon-Fri 8am-6pm|
|Customer Services||0843 557 5231||Mon-Fri 8am-6pm|
|Lost Package||0843 208 5593||Mon-Fri 8am-6pm|
|Late Delivery||0843 208 5594||Mon-Fri 8am-6pm|
|Damaged Parcel||0843 208 5595||Mon-Fri 8am-6pm|
|FedEx Staff Complaints||0843 208 5596||Mon-Fri 8am-6pm|
Call the FedEx Complaints team on 0843 557 3569. You can call the general complaints team if you would like to file a complaint regarding a number of issues you have had with their services or you have a specific complaint but do not know which complaint department or team you should talk to about your complaint, a member of the FedEx team will then direct to the best place for your complaint to be dealt with properly.
FedEx Customer Services
You can call the FedEx customer services on 0843 557 5231. You can call the FedEx customer services if you would like some help tracking a delivery, you need help logging into your account, you would like to know more about their services, you would like to know how much it would be to send a package or you have some other general inquiries or issues with their services. You can also inquire about the complaints procedure and policy as well as their data protection policies.
Lost Package Complaints
To get in touch with the Lost Package complaints team call 0843 208 5593. If you believe your package has been lost (or stolen) you can call the complaints team to report this, you will need to provide you parcel/tracking number and they will try to track it down for you. If they cannot find the parcel they may offer you some compensation for the contents of the package as well as refund the delivery charge.
Late Delivery Complaints
Get in contact with the Last Delivery complaints team on 0843 208 5594. If your package arrived later than the estimated delivery time or you paid for next day or express delivery and it was delivered after the day you selected you to need to call the late delivery complaints team. You will need to provide information regarding the late delivery and you will either be refunded the express or next day delivery charges or offered compensation for the inconvenience the late delivery caused.
Damaged Parcel Complaints
Call the damaged parcel complaints team on 0843 208 5595. If your parcel was delivered by FedEx and it arrived damaged or completely broken you need to call the damaged parcel complaints team, they will investigate this for you and offer you some compensation for the damaged or broken goods as well as the delivery charge.
FedEx Staff Complaints
You can call the FedEx Staff Complaints team on 0843 208 5596. The FedEx Staff complaints team deals with complaints regarding their delivery staff as well as their customer service staff. You will have to give a description of what happened and provide any help regarding identifying the employee, you may be asked to proved contact details to allow the team to contact you with any updates on your complaint.
Advice for Dialling the FedEx Complaints Number
When you contact FedEx with a complaint, make sure that you are calling the relevant helpline. Have the details of your delivery ready to provide when you get through to a person. You will need your tracking number, the name and address of the delivery, your own name and address if this is different, and the dates and times of any delivery attempts or incidents which you are calling to complain about. If you are calling to report a FedEx driver for poor behaviour, you will need the time, date, location, and license plate number.