Carphone Warehouse

Carphone Warehouse Complaints Number

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Carphone Warehouse is a smartphone retailer based in the UK. If you need to make a complaint about a Carphone Warehouse product or service, call 0843 557 3567.

 Carphone Warehouse Contact Numbers

Department Contact Number
Carphone Warehouse Complaints 0843 557 3567
Head Office 0844 248 2671
Store Locator 0843 557 5169

Carphone Warehouse Opening Hours

Days Opening Hours
Monday- Friday 8am-7pm
Saturday 9am-6pm
Sunday 10am-5pm

Carphone Warehouse Head Office Address

Department Address
Head Office The Carphone Warehouse
PO Box 375
Southampton
SO30 2PU

Carphone Warehouse Returns Policy
Where is Carphone Warehouse in Westfield?
About the Carphone Warehouse Geek Squad
Cancelling Carphone Warehouse insurance

Why would I contact Carphone Warehouse complaints?

  • To make a complaint about a contract or pay-as-you-go mobile.
  • To make a complaint about a repair made by Carphone Warehouse.
  • To make a complaint about an insurance policy.
  • To make a complaint about an employee or a Carphone Warehouse store.

Carphone Warehouse Customer Complaints

Carphone Warehouse is a retailer which acts as a broker between customers and mobile phone networks to sell smartphones and tablets. You’ll find popular smartphones such as the Apple iPhone, Pixel Phone by Google and the Samsung Galaxy S7. You can purchase from Carphone Warehouse online or by visiting your local Carphone Warehouse store. You can choose from a pay monthly or pay-as-you-go phone, as well as SIM-only deals if you prefer to keep hold of your current handset. You may also find regular deals by purchasing your phone through Carphone Warehouse, such as a free tablet or virtual reality headset alongside your phone. If you decide to purchase your phone online, there is free next day delivery seven days a week. The company also has a price promise, which means that if you can find a cheaper deal, they will match it and pay your first month.

Occasionally, you might need to make a complaint about Carphone Warehouse. The complaint could relate to a faulty smartphone/tablet, your SIM not working or a network issue. If you do need to make a complaint of this nature, you can call the Carphone Warehouse complaints team using the contact number on this page.

Carphone Warehouse Customer Service Complaints

If you have had a negative customer service experience at Carphone Warehouse, you can make a complaint about it by calling the phone number on this page. A customer service related complaint could be that you feel you were mis-sold a product, a member of staff in-store was rude to you or that you sent your phone off for repair through Carphone Warehouse and you are not satisfied with the outcome.

Other than over the phone, you can make a Carphone Warehouse complaint by email, by letter or by visiting your local store.

To make a complaint by email, you need to visit the help section of the website to be given an online contact form.

If you wish to make your complaint in writing, send a letter to The Carphone Warehouse, PO Box 373, Southampton, SO30 2PP.

To make a complaint in-store, just visit the store and inform a member of staff that you wish to make a complaint.

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Carphone Warehouse Deals

Carphone Warehouse London
Carphone Warehouse London

Carphone Warehouse always has deals on its range of smartphones. Current deals (November 2016) include:

  • Free virtual reality headset with all Android phones
  • Save up to £70 on unlocked SIM-free phones
  • Half price on pay-as-you-go phones.
  • Double data on SIM-only plans.

Carphone Warehouse Upgrade

No matter what your network is, you can upgrade with Carphone Warehouse, even if you haven’t previously purchased from Carphone Warehouse. You will get to keep your own phone number and you can still take advantage of the price promise. The main advantage of upgrading your phone through Carphone Warehouse is that it is easy to compare deals from all of the networks to find one that best suits your budget and needs.

Carphone Warehouse Jobs

Working as part of Dixons Carphone, you could embark on an exciting career in retail. There are several types of retail positions available. For example, you could work as part of the Geek Squad, advising customers on working their smartphone and helping them to transfer data. Alternatively, you could be a support colleague, helping to manage stock levels. If you are passionate about smartphones, a sales consultant position may work for you as you get to chat to the customers and help them to make their decisions.

Popular questions about Carphone Warehouse

What is Carphone Warehouse return policy?

The returns policy depends on what you wish to return. You can cancel/change network on pay monthly new contracts within 14 days, but if you upgraded only Vodafone and Virgin Mobile will allow you to swap it for a different phone within 14 days. You can return/exchange pay as you go phones in-store within 14 days, but you usually won’t be able to get a refund. SIM free phones can be swapped within 14 days of purchase but can’t be refunded. SIM only contracts can be changed within 14 days of purchase and some providers will give you a refund.

Where is Carphone Warehouse in Westfield?

The Carphone Warehouse store in Westfield is located on the ground floor in between American Apparel and Virgin Media.

What is Carphone Warehouse Geek Squad?

The Geek Squad is Carphone Warehouse’s in-house repair team. They are able to repair both iPhone and Android phones and are Apple certified meaning that they use only genuine Apple products that won’t invalidate your warranty. They can also transfer data from your old phone to your new phone, including contacts and photos.

How to cancel Carphone Warehouse insurance?

You can cancel your Carphone Warehouse insurance by filling in an online contact form on the Carphone Website. You can also cancel by calling customer service using the phone number on this page.

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About Carphone Warehouse

Carphone Warehouse has over 2000 stores across Europe. Since 2014, the company has been a subsidiary of Dixons Carphone- which was itself a merger of Dixons Retail and Carphone Warehouse. The company was first founded in 1989, originally in a flat in London.

If you wish to find out more about Carphone Warehouse or make a complaint, call the Carphone Warehouse complaints number on this page.