Carphone Warehouse

0843 178 3877

Carphone Warehouse is a smartphone retailer based in the UK. If you need to make a complaint about a Carphone Warehouse product or service, call 0843 557 3567.

 Carphone Warehouse Contact Numbers

Department Contact Number Opening Times
Carphone Warehouse Head Office 0843 178 3877 Monday- Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm
Customer Services 0843 178 3878 Monday- Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm
Complaints 0843 178 3879 Monday- Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm
Speak to someone 0843 178 3880 Monday- Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm
Upgrades 0843 178 3881 Monday- Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm
Insurance & Returns 0843 178 3882 Monday- Friday 8am-7pm, Saturday 9am-6pm and Sunday 10am-5pm

Carphone Warehouse

Carphone Warehouse has over 2000 stores across Europe. Since 2014, the company has been a subsidiary of Dixons Carphone- which was itself a merger of Dixons Retail and Carphone Warehouse. The company was first founded in 1989, originally in a flat in London. If you wish to find out more about Carphone Warehouse or make a complaint, call the Carphone Warehouse head office on 0843 178 3877.

Customer Services

You may need to contact Carphone warehouse customer services about multiple different things including opening times for a specific store, locating a store near you, inquiring about a deal or product and many other problems you may have experienced. To contact a member of the customer service team directly call 0843 178 3878.


If you have had a negative customer service experience at Carphone Warehouse, you can make a complaint about it by calling 0843 178 3879. A customer service related complaint could be that you feel you have been mis-sold a product, a member of staff in-store was rude to you or that you sent your phone off for repair through Carphone Warehouse and you are not satisfied with the outcome. A member of the complaints team will answer the phone and act accordingly depending on the circumstances of your complaint.

Speak to someone

To speak to a person regarding your Carphone Warehouse complaint you can phone the number 0843 178 3880. Here they will be able to give you a live update of what will happen in your specific incident, and how long you can expect for your complaint to be resolved. In some cases, they might be able to handle it straight away and give you the resolution whilst you’re on the line with them.


No matter what your network is, you can upgrade with Carphone Warehouse, even if you haven’t previously purchased from Carphone Warehouse. You will get to keep your own phone number and you can still take advantage of the price promise. The main advantage of upgrading your phone through Carphone Warehouse is that it is easy to compare deals from all of the networks to find one that best suits your budget and needs. To speak to someone about upgrading your phone with Carphone Warehouse please call 0843 178 3881 to speak to a member of the upgrades team.

Insurance & Returns

The returns policy depends on what you wish to return. You can cancel/change network on pay monthly new contracts within 14 days, but if you upgraded only Vodafone and Virgin Mobile will allow you to swap it for a different phone within 14 days. You can return/exchange pay as you go phones in-store within 14 days, but you usually won’t be able to get a refund. SIM free phones can be swapped within 14 days of purchase but can’t be refunded. SIM only contracts can be changed within 14 days of purchase and some providers will give you a refund. If you’re having troubles with your return or you have some questions call 0843 178 3882.

You can cancel your Carphone Warehouse insurance by filling in an online contact form on the Carphone Website. You can also cancel by calling customer services on 0843 178 3882, you can also discuss the different insurance options.

Carphone Warehouse Head Office Address

Department Address
Head Office The Carphone Warehouse
PO Box 375
SO30 2PU