Carphone Warehouse

0843 557 3567

Carphone Warehouse is a smartphone retailer based in the UK. If you need to make a complaint about a Carphone Warehouse product or service, call 0843 557 3567.

 Carphone Warehouse Contact Numbers

Department Contact Number Opening Times
Carphone Warehouse Head Office 0843 557 3567 Monday- Friday
8am-7pm
Saturday
9am-6pm
Sunday
10am-5pm
Customer Services 0843 557 5169 Monday- Friday
8am-7pm
Saturday
9am-6pm
Sunday
10am-5pm
Complaints 0843 208 5015 Monday- Friday
8am-7pm
Saturday
9am-6pm
Sunday
10am-5pm
Sales 0843 208 5016 Monday- Friday
8am-7pm
Saturday
9am-6pm
Sunday
10am-5pm
Upgrades 0844 248 2671 Monday- Friday
8am-7pm
Saturday
9am-6pm
Sunday
10am-5pm
Insurance & Returns 0843 208 5019 Monday- Friday
8am-7pm
Saturday
9am-6pm
Sunday
10am-5pm

Carphone Warehouse – 0843 557 3567

Carphone Warehouse has over 2000 stores across Europe. Since 2014, the company has been a subsidiary of Dixons Carphone- which was itself a merger of Dixons Retail and Carphone Warehouse. The company was first founded in 1989, originally in a flat in London. If you wish to find out more about Carphone Warehouse or make a complaint, call the Carphone Warehouse head office on 0843 557 3567.

Customer Services – 0843 557 5169

You may need to contact Carphone warehouse customer services about multiple different things including opening times for a specific store, locating a store near you, inquiring about a deal or product and many other problems you may have experienced. To contact a member of the customer service team directly call 0843 557 5169.

Complaints – 0843 208 5015

If you have had a negative customer service experience at Carphone Warehouse, you can make a complaint about it by calling 0843 208 5015. A customer service related complaint could be that you feel you have been mis-sold a product, a member of staff in-store was rude to you or that you sent your phone off for repair through Carphone Warehouse and you are not satisfied with the outcome. A member of the complaints team will answer the phone and act accordingly depending on the circumstances of your complaint.

Sales – 0843 208 5016

Carphone Warehouse is a retailer which acts as a broker between customers and mobile phone networks to sell smartphones and tablets. You’ll find popular smartphones such as the Apple iPhone, Pixel Phone by Google and the Samsung Galaxy S7. You can purchase from Carphone Warehouse online or by visiting your local Carphone Warehouse store. You can choose from a pay monthly or pay-as-you-go phone, as well as SIM-only deals if you prefer to keep hold of your current handset. You may also find regular deals by purchasing your phone through Carphone Warehouse, such as a free tablet or virtual reality headset alongside your phone. If you decide to purchase your phone online, there is free next day delivery seven days a week. The company also has a price promise, which means that if you can find a cheaper deal, they will match it and pay your first month. If you need some help finding a product or you would rather talk to somebody about choosing and ordering your phone please call 0843 208 5016 to speak to a trained member of the sales team.

Upgrades – 0844 248 2671

No matter what your network is, you can upgrade with Carphone Warehouse, even if you haven’t previously purchased from Carphone Warehouse. You will get to keep your own phone number and you can still take advantage of the price promise. The main advantage of upgrading your phone through Carphone Warehouse is that it is easy to compare deals from all of the networks to find one that best suits your budget and needs. To speak to someone about upgrading your phone with Carphone Warehouse please call 0844 248 2671 to speak to a member of the upgrades team.

Insurance & Returns – 0843 208 5019

The returns policy depends on what you wish to return. You can cancel/change network on pay monthly new contracts within 14 days, but if you upgraded only Vodafone and Virgin Mobile will allow you to swap it for a different phone within 14 days. You can return/exchange pay as you go phones in-store within 14 days, but you usually won’t be able to get a refund. SIM free phones can be swapped within 14 days of purchase but can’t be refunded. SIM only contracts can be changed within 14 days of purchase and some providers will give you a refund. If you’re having troubles with your return or you have some questions call 0843 208 5019.

You can cancel your Carphone Warehouse insurance by filling in an online contact form on the Carphone Website. You can also cancel by calling customer services on 0843 208 5019, you can also discuss the different insurance options.

Carphone Warehouse Head Office Address

Department Address
Head Office The Carphone Warehouse
PO Box 375
Southampton
SO30 2PU