HSBC is a multinational bank and financial services provider.
HSBC Other Contact Numbers:
|HSBC Complaints Department||0844 826 8030|
|HSBC Telephone Banking||0843 557 0864|
|Lost or stolen cards||0843 557 0864|
|HSBC Mortgage Complaints||0844 826 8030|
HSBC Opening Hours
|Complaints||8am-10pm, Monday to Sunday|
HSBC Head Office Address
|Head Office||8 Canada Square
London E14 5HQ
Reasons to call the HSBC Complaints Number:
- To make a complaint about your current account, such as overdraft charges.
- To make a complaint about your credit card- for example, interest rates.
- To complain about your mortgage, loan or other financial services.
- To complain about being mis-sold PPI.
- To make a complaint about an experience which occurred in an HSBC branch.
HSBC Complaints Department
If you have an issue with HSBC products or services, it’s important to raise your complaint as soon as possible. There are a number of ways that you can do this: by visiting your local branch, by calling the complaints number on this page or online via internet banking.
HSBC records the details of every complaint that it receives in order to improve things in the future. The majority of issues are solved straight away but if the complaint is a little more complicated, you will be sent a letter of acknowledgement within 5 working days- this will explain what HSBC plans to do next and when you can expect to hear from them. The final response from the bank will be sent by letter.
HSBC Complaints Address
If you wish to make your complaint in writing, you can do so by writing to:
Customer Care Team
HSBC Bank Plc, PO Box 6125,
Coventry, CV3 9GW
Remember to include as much detail as possible, such as what happened and any proof that you have, such as bank statements or letters. You should also outline how you want the situation to be resolved, i.e. a refund or compensation and when you expect the complaint to be solved by.
HSBC PPI Complaints
Payment Protection Insurance (PPI) was a product sold by banks. It meant that in the event of your death or unemployment, your loan repayments would be covered by the insurance. HSBC stopped selling PPI in 2008, but before that, the bank had five PPI products:
- Cardholder Repayment Plan
- Personal Loan Protection Plan
- Flexiloan Repayment Plan
- Mortgage Repayment Protection
- Small Business Loan Protection
There were concerns that some of these products may have been mis-sold when customers were taking out mortgages or loans. As such, there has been a spike in PPI complaints over the last few years. There are several agencies who will manage the claim on your behalf but will take a percentage of the claim once it has been paid out. You can cut out the middleman by taking your complaint straight to HSBC using the phone number on this page.
HSBC aims to resolve your PPI complaint within eight weeks. If you don’t receive a response within this timeframe, you can pass your complaint on to the Financial Ombudsman Service.
HSBC Mortgage Complaints
If you have a complaint about your mortgage, it’s important to inform HSBC as soon as possible, using the complaints number on this page or one of the alternative methods. If you are unhappy with your rate of interest, monthly payment or you feel as though your mortgage was mis-sold to you, raise the issue with HSBC.
HSBC Credit Card Complaints
If you have taken out a credit card with HSBC and you feel that the interest rate is not what you were sold or there is another issue with the card, you can make a complaint to HSBC. You can do this by using your internet banking, writing to the bank or by calling 0844 826 8030.
HSBC Bank Account
There are several different bank accounts available from HSBC. The standard bank account gives you an overdraft and the ability to set up Direct Debits. The HSBC Advance bank account gives you preferential rates on savings accounts and mortgages, as well as worldwide cash withdrawals without fees. Premier accounts give you worldwide travel insurance, your own relationship manager to help you manage your finances and preferential rates. For students and graduates, there are specific accounts tailored to that period of life. Lastly, there is a MyMoney account for young people over the age of 7.
HSBC Internet Banking
HSBC internet banking is an online service which helps you to manage your finances. The website is fully optimised for mobile devices, making it easier for you to do your banking on the move.
If you are a business owner, HSBC can help you build a strong financial structure for your company. There is a range of bank accounts tailored for businesses of all sizes. You can also get credit cards to help manage your company spending. You’ll also find business insurance and savings products.
Popular questions about HSBC
HSBC: When do cheques clear?
When you pay in a cheque at an HSBC branch, your funds will be available within
six working days.
HSBC: How to cancel a direct debit
You can cancel a Direct Debit via internet banking, telephone banking or b
y visiting your local branch- for the latter, you’ll need photo ID. Don’t forget to also inform the company who you normally pay that you are stopping the Direct Debit.
HSBC: How to activate new card
If you have received a new credit or debit card, you can activate it by logging on to online banking and clicking ‘activate new card’. You can also activate your card by calling telephone banking. Lastly, visit any cash machine and make a transaction (such as a balance enquiry or withdrawing cash) and your card should activate automatically.
HSBC has over 6000 offices across 71 countries, with a customer base of 60 million. The name HSBC comes from the Hong Kong and Shanghai Banking Corporation, where the bank has origins which can be traced back to 1866. As such, both the UK and Hong Kong are seen by the bank as home markets.
For more information about HSBC products and services, call the HSBC complaints number on this page.