Virgin Media

0843 557 4982

If you would like to call the Virgin Media Customer Services team, you can do so by calling their customer service helpline on 0843 557 4982. Once you have done this, you will be given the option to choose from a department by choosing the corresponding number. If you are unsure which department you will need to call, simply select the customer services, and someone will be able to help you further.

Virgin Media Contact Numbers

Department Contact Number Opening Hours
Customer Services  0843 557 4982 Mon-Fri 8am-7pm, Sat 9am-1pm
Speak to a Person  0843 557 4582 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Media Complaints  0843 557 3761 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Media Business Complaints 0843 658 0676 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Media Broadband  0843 557 4575 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Media TV  0843 557 3865 Mon-Fri 8am-7pm, Sat 9am-1pm
Virgin Media Mobile   0872 494 1006 Mon-Fri 8am-7pm, Sat 9am-1pm

Virgin Media Speak To a Person

To speak to a member of the Virgin Media staff directly you need to call 0843 557 4582. It can be very frustrating being sent to different automated messages or switchboards when you need to speak to a person for them to understand your situation or question. You can call the Virgin Media speak to a person number for any questions, complaints or problems you may have that you would like direct, immediate help with.

Virgin Media Complaints

Virgin Media is a broadband provider to many homes in the UK and in today’s society having access to the internet and being able to watch catch up on your television is an important part of everyday life. There are a few reasons why you might wish to complain to Virgin Media, whether it be because you experienced rude customer service, your television box that you ordered has not arrived on time, or you are experiencing a slow connection which is a far cry from the super speedy service that Virgin Media guarantees there is a quick and convenient way to complain about Virgin Media using the complaints line. You may also have your mobile phone on a contract with Virgin Media and there may be an issue with your account or billing information that you need to be resolved quickly. If Virgin Media are your providers in your current home and you are moving elsewhere, you will need to inform them. You have the option to stay with Virgin Media if the postcode tracker shows that a Virgin Media connection will be at your new address, but if not, you will need to tie up your contract. Complaints can often be necessary for circumstances such as this because a lot of confusion can occur. If you have attempted to tie up your contract with Virgin Media and they are still charging you for a service that you are no longer using, then please call the complaints line on 0843 557 3761 to have this issue resolved. Similarly, if you are struggling to use the Virgin Media website for a specific service and need extra help, the complaints line can help you with this. If you are a customer of Virgin Media, you will have to sign into an account in order to access all of your information, including your billing information. If you cannot access your account due to forgot logins, please call the complaints line.

Virgin Media Complaints Email

Whilst you may think that emailing Virgin Media your complaint is the easiest option, the fact they don’t provide an email address makes it difficult. Therefore you can’t email them. The quickest way to get in touch is by calling on the number above to register your complaint. However, if you’d prefer not to speak to someone, the other option is contacting them via their chat online service which can be found here. The instant chat means you’ll get a direct response from them.

Virgin Media Business Complaints

Make a complaint about your Virgin Media Business account when you call the number 0843 658 0676. When you phone this number the customer service team will take details of the complaint relating to your business account and any issues you’re having regarding your service, your bills, the connectivity or anything else.

Virgin Media Broadband

There is a range of different Broadband speeds available from Virgin Media, all of which are available to view on their website. The broadband speed that you choose depends purely on your circumstances and what you are planning on using your internet for. You can chat online at Virgin Media if you need help selecting a package. Some of the Broadband packages available include the Superfibre 50 Broadband and phone deal, in which you will receive superfast streaming and browsing that is suitable for households of around 1-4 people. If you require a speedier service, you can opt for a VIVID package that has speeds of up to 200 Mbps plus a phone included. For a full list of what broadband and phone packages are available to you, visit the Virgin Media website. Call 0843 557 4575 if you are experiencing any issues with your broadband speed or connection.

Virgin Media TV

Buying a TV package will mean you will receive many additional channels for your viewing pleasure, as well as catch up services so that you never miss any of your favourite shows. Virgin Media offers TV packages from just £29 per month with a £14.99 installation fee. Again, choosing a TV package depends on your circumstances and you may want the box to watch specific things, such as sports channels. If you want to go all out and have access to all of the available channels on Virgin Media you can opt for the VIP package which is £85 per month for 12 months, which includes unlimited anytime calls to UK landlines and a VIVID speed (200 Mbps). Calling 0843 557 3865 will put you through to the Virgin Media TV team, who will be able to help you with finding the perfect package for you, or will give you information regarding your current TV package.

Virgin Media Mobile

Virgin media Mobiles are available to buy on sim-only contracts, on a pay-as-you-go or on a number of different tariffs, depending on the mobile phone that you want. Some phones also include a free tablet in the deal. If you are an existing Virgin Media customer, you may be getting more for your money if you move your mobile phone onto a Virgin Media contract. Please visit the Virgin Media website for more information on how you can switch to the mobile phone service and what tariffs and models they offer in their deals. Alternatively, you can call the Mobile team on 0872 494 1006.