Boots

0844 826 8050

If you need to contact Boots regarding a product, purchase, delivery or to make a complaint please call 0844 826 8050

Boots contact numbers:

Department Phone Number Opening Times
Head Office 0844 826 8050 Mon- Fri
9am – 8pm
Saturday
9am – 6pm
Sunday
10.30am – 4pm
Boots opticians complaints  0844 249 1708 Mon- Fri
9am – 8pm
Saturday
9am – 6pm
Sunday
10.30am – 4pm
Boots pharmacy complaints 0844 249 1995 Mon- Fri
9am – 8pm
Saturday
9am – 6pm
Sunday
10.30am – 4pm
Boots employee complaints  0843 208 5562 Mon- Fri
9am – 8pm
Saturday
9am – 6pm
Sunday
10.30am – 4pm
Customer services  0844 249 1708 Mon- Fri
9am – 8pm
Saturday
9am – 6pm
Sunday
10.30am – 4pm
Sales 0844 249 2295 Mon- Fri
9am – 8pm
Saturday
9am – 6pm
Sunday
10.30am – 4pm

Boots Head Office – 0844 826 8050

Boots is a well-known pharmacy chain with stores both in the UK and Ireland. Their stores can mainly be found on high streets but they also dominate airports, shopping centres and large train stations. They are well known for stocking essentials that everyone needs to buy. As well as beauty products, they sell many health care items and also have experts in eye care and hearing care. Their pharmacies are situated in selected stores allowing customers to have consultations and sometimes receive prescriptions instead of having to wait to see a doctor. Boots are well known for developing the everyday painkiller Ibuprofen which is known for relieving muscle tension as well as cold and flu symptoms. Boots also stock food and drink, mainly offering lunchtime meal deals on a range of sandwiches and snacks. If you believe you have received bad customer service at a Boots store, or have noticed something incorrect on their website, you can call 0844 826 8050 and you will be directly connected to their head office where you can bring up the issue. If you have previously spoken to a member of the Boots complaints and did not feel your complaint was dealt with sufficiently, please call 0844 826 8050 where someone else will be happy to resolve the issue.

Customer Services – 0844 249 1708

You may need to contact Boots customer services for a number of reasons including being unsatisfied with a product you have bought in store, you have ordered a product online and it has not arrived, you have ordered a product online and it has arrived faulty/damaged/broken, you were unimpressed with the customer service you received either in-store or over the phone, your Boots advantage card appears to be broken, you have points on your Boots advantage card that it will not allow you to use, you have been given the wrong prescription, you do not believe the pharmacy doctor was helpful/understanding, you saw a health and safety obstruction in your local store, there is a problem with the Boots website that is affecting you, you have been charged wrongly to your card either in a Boots store or from an online order, you are an employee that feels they are being treated unfairly or you have ordered something off the Boots website and it has not arrived on time. To speak to someone about any of these problems or another problem you have faced regarding boots please call 0844 826 8050 to be directed to a member of the customer services team.

Boots opticians complaints – 0844 249 1708

Boots run a professional optician service and also sell a range of affordable as well as designer glasses for you to choose from once you have been diagnosed with your prescription. You can also buy contact lenses from Boots along with solution and accessories to help you look after them correctly. Boots understand the importance of eye health and so aim to offer a professional eye test service. If you have been to a consultation and feel that your needs were not dealt with with the utmost care and professionalism then do not hesitate to call the Boots opticians complaints team on 0844 249 1708. By the same token, if you have ordered a pair of glasses or contact lenses that you feel are not up to the quality you would expect, or they have not arrived in store at the time you were told, then you should call 0844 249 1708 to complain. If you have bought glasses that have broken, you are likely to be guaranteed a replacement so please call 0844 249 1708 for an exchange or a refund.

Boots pharmacy complaints – 0844 249 1995

The Boots pharmacy services provide advice and consultations about minor and more serious medical issues, offering the best treatment to use for various different complaints. Specific Boots stores will have an in-store pharmacist that is available for consultations, you can also pick up prescriptions given to you by your doctor, here, as well as purchasing over the counter medications. Boots pharmacy also operates online pharmacy where customers with minor illnesses can self-diagnose and be offered the best over the counter treatment. Online clinics that the Boots pharmacy offer include; ‘hair loss clinic’, ‘period delay clinic’ and ‘stop-smoking clinic.’ You might want to raise a complaint about the Boots pharmacy if you feel you have not been given the correct amount of care or have not been given the best solution or treatment for your problem. In some cases (such as period delaying) Boots pharmacy can offer prescription medicine without the need of waiting for a doctor’s appointment to get a prescription. To contact the Boots pharmacy complaints team please call 0844 249 1995 to be put straight through o a member of the team.

Boots employee complaints – 0843 208 5562

Boots aim to have extremely high customer service, both for those that are shopping in its store to those that are ringing the head office or receiving a prescription from the opticians/pharmacy. If you feel that an employee has not treated you the way that you should have been treated, whether they were rude, unpleasant or unhelpful when asked for advice, then please call 0843 208 5562 to raise the issue. Perhaps you asked to speak to a manager in store but were met with hostility and would like to take the complaint further.

If you have worked in Boots and/or are a current employee of the company there is a review page online where you can review your experiences. Sharing your views can reliably inform people that are about to step into the same shoes. If you have a complaint about being treated unfairly in the workplace and feel you cannot talk to a manager, then you can call 0843 208 5562 and it will be dealt with seriously.

Boots Sales – 0844 249 2295

There is a lot of accessible information regarding health care on the Boots website, including online clinics and ways of arranging to see a consultant. If you do not want to purchase anything online, you can use their store locator and just by entering your postcode the website will bring up the nearest store to your location. If you do prefer to shop online or can’t access a Boots store, there are a full range of products on the Boots website, including healthcare, skin care and baby products/clothes. Boots are also well known for their sun care ranges which can all be purchased online. You can also buy lead branded makeup and hair care. Exclusive offers and online discount can be accessed via the Boots website and you can also use your Boots Advantage card (points card) with your online purchases. If you are struggling to find a product in-store or online you can call the Boots sales team who will be able to locate and order products for you, you can call them on 0844 249 2295.

 

Boots head office address:

Department Address
Head Office Boots Customer Care
PO Box 5300
Nottingham
NG90 1AA