The contact number for Boots is available directly from their website at no or lower cost

0345 125 3752

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Boots Contact Numbers

Department Opening Times
Speak to a Person Mon- Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 10.30am – 4pm
Boots Opticians Complaints Mon- Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 10.30am – 4pm
Boots Pharmacy Complaints Mon- Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 10.30am – 4pm
Boots Employee Complaints Mon- Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 10.30am – 4pm
Boots Customer Services Mon- Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 10.30am – 4pm
Boots Sales Mon- Fri 9am – 8pm
Saturday 9am – 6pm
Sunday 10.30am – 4pm

Speak to a Person at Boots

If you have previously spoken to a member of the Boots complaints and did not feel your complaint was dealt with sufficiently, please call where someone else will be happy to resolve the issue.

Customer Services

You may need to contact Boots customer services for a number of reasons including being unsatisfied with a product you have bought in store, you have ordered a product online and it has not arrived, you have ordered a product online and it has arrived faulty/damaged/broken, you were unimpressed with the customer service you received either in-store or over the phone, your Boots advantage card appears to be broken, you have points on your Boots advantage card that it will not allow you to use, you have been given the wrong prescription, you do not believe the pharmacy doctor was helpful/understanding, you saw a health and safety obstruction in your local store, there is a problem with the Boots website that is affecting you, you have been charged wrongly to your card either in a Boots store or from an online order, you are an employee that feels they are being treated unfairly or you have ordered something off the Boots website and it has not arrived on time. To speak to someone about any of these problems or another problem you have faced regarding boots please call to be directed to a member of the customer services team.

Boots Opticians Complaints

Boots run a professional optician service and also sell a range of affordable as well as designer glasses for you to choose from once you have been diagnosed with your prescription. You can also buy contact lenses from Boots along with solution and accessories to help you look after them correctly. Boots understand the importance of eye health and so aim to offer a professional eye test service. If you have been to a consultation and feel that your needs were not dealt with with the utmost care and professionalism then do not hesitate to call the Boots opticians complaints team. By the same token, if you have ordered a pair of glasses or contact lenses that you feel are not up to the quality you would expect, or they have not arrived in store at the time you were told, then you should call to complain. If you have bought glasses that have broken, you are likely to be guaranteed a replacement so please call for an exchange or a refund.

Boots Chemist Complaints

The Boots pharmacy services provide advice and consultations about minor and more serious medical issues, offering the best treatment to use for various different complaints. Specific Boots stores will have an in-store pharmacist that is available for consultations, you can also pick up prescriptions given to you by your doctor, here, as well as purchasing over the counter medications. Boots’ chemist also operates an online pharmacy where customers with minor illnesses can self-diagnose and be offered the best over the counter treatment. Online clinics that the Boots pharmacy offer include; ‘hair loss clinic’, ‘period delay clinic’ and ‘stop-smoking clinic.’ You might want to raise a complaint about the Boots pharmacy if you feel you have not been given the correct amount of care or have not been given the best solution or treatment for your problem. In some cases (such as period delaying) Boots pharmacy can offer prescription medicine without the need of waiting for a doctor’s appointment to get a prescription. To contact the Boots pharmacy complaints team please call to be put straight through o a member of the team.

Boots Employee Complaints

Boots aim to have extremely high customer service, both for those that are shopping in its store to those that are ringing the head office or receiving a prescription from the opticians/pharmacy. If you feel that an employee has not treated you the way that you should have been treated, whether they were rude, unpleasant or unhelpful when asked for advice, then please call to raise the issue. Perhaps you asked to speak to a manager in store but were met with hostility and would like to take the complaint further.

If you have worked in Boots and/or are a current employee of the company there is a review page online where you can review your experiences. Sharing your views can reliably inform people that are about to step into the same shoes. If you have a complaint about being treated unfairly in the workplace and feel you cannot talk to a manager, then you can call and it will be dealt with seriously.

Boots Sales

There is a lot of accessible information regarding health care on the Boots website, including online clinics and ways of arranging to see a consultant. If you do not want to purchase anything online, you can use their store locator and just by entering your postcode the website will bring up the nearest store to your location. If you do prefer to shop online or can’t access a Boots store, there are a full range of products on the Boots website, including healthcare, skincare and baby products/clothes. Boots are also well known for their sun care ranges which can all be purchased online. You can also buy lead branded makeup and hair care. Exclusive offers and online discount can be accessed via the Boots website and you can also use your Boots Advantage card (points card) with your online purchases. If you are struggling to find a product in-store or online you can call the Boots sales team who will be able to locate and order products for you, you can call them.

Boots Complaints Procedure

When you call the Boots complaints number, which is above, they will typically follow the complaints procedure. When you phone they will take details of your complaint with the aim of resolving it whilst you’re on the phone to them. However, in some cases, they may not be able to resolve it then, and your complaint may need further investigation.

In this case, they will take some details from you and aim to get back to you with a response quickly, either through a phone call or an email.

Boots Head Office Address

Department Address
Head Office Boots Customer Care
PO Box 5300
NG90 1AA